Seats and Sofas - Eindhoven Reviews 

Please be aware of this company- they are scammers and liars!!
I went with my friend to visit the Eindhoven store a couple of months ago. My friend was interested in purchasing a new sofa, so we went to take a look together. She was helped by a seemingly helpful man, who seemed very knowledgeable about the process- he talked her through all the options, colour, fabric and the payment methods. In the end, my friend put a deposit down on a sofa after agreeing together with this man (who apparently is the manager) that she can pay in monthly installments over 12 months, or faster if she wished. This seemed like the perfect agreement - he then informed us that the finance checking will take 5 business days and that she didn't need to do anything towards this, that they completely take care of it. This was also stated in the contract, as were the monthly payments stipulated on the contract signed by both parties. Then as soon as the sofa is ready in the store, she will be informed so she can go to collect it. About a week later, my friend decided she wanted to change the colour, and the store were nearly impossible to contact- by phone or by email, then when she did get hold of them she was told - you need to speak to admin, this person, that person etc. Nevertheless, eventually after a lot of trying to get hold of the right person the colour was able to be changed. This was the first sign of an incompetent, careless company. A couple of weeks later, my friend was informed by mail her sofa had arrived in store and she had 2 days to collect it! So quickly, and stressfully she sold her sofa, and rented a van so she could pick it up. We went down there on Sunday last week - the first thing a man told us was ''you cannot collect on Sundays?!'' - which may I add was NOT mentioned in the email anywhere. Then some minutes later, after we explained she rented a van for this he agreed we could take the sofa (but reluctantly). Then she came to the desk- and the woman at the desk asked her to pay the full remaining amount. We queried this informing that this was NOT the agreement, and in the contract was mentioned the monthly payments. She then informed us that the finance check was not performed so it was not possible to pay this way. She also had no record of my friends documents- which were taken by the staff at the desk the first time we visited the store. The lady then informed that she must speak to the manager the following day (Monday this week). To now, this issue has not been resolved- seats and sofas Eindhoven branch do not have a clue if they are coming or going. How incompetent can you be to agree to a particular payment method - and for them to not hold their part in performing the finance check? The funniest thing is, if you want to cancel you must pay 30% of the value of the sofa and you lose your deposit. Seats and sofas are absolute scammers, and liars - they do not take any responsibility and they are extremely incompetent!! They should absolutely take responsibility for their mistakes and not put it on the customers. The head office really needs to take a very deep look into the Eindhoven branch and its staff, not only do they not speak English sufficiently, but they think its fine not to do as agreed in the contract simply because the information about the purchase was not shared with the correct department. Shameful, a huge waste of time, upsetting and stressful situation for my friend. The worst customer service experience I have ever encountered. Please STAY AWAY! Do not trust them!! They are scammers.

Bad, bad experience.
They promised delivery within eight weeks, 17 have passed and still nothing even though everything has been paid in full.
When you manage to get them on the phone, they convince you to wait another two weeks and they will repeat that every time.
Tons of people have the same problem, advice, skip this so call store and save yourself the hassle and wasted money.

The absolute WORST customer service I have ever experienced.
If it wasn’t because I had to pay a ridiculous fee for cancelling my order, I would have cancelled it !!
The Eindhoven store has no customer Service what so ever, I deeply regret buying from this place..
they are ignoring my phone call in the store, as they can see they have to speak English, they ignore my emails for weeks so I have to go to the store, where they promise me to change the details and send me an email with a new contract. I hear nothing, and I again have to contact them, where they ignore me.
This is an absolute nightmare, and I am looking forward to the couch arriving so I am DONE communicating with these people. They understand absolutely nothing, and have no respect for your time or money.
Whoever is the CEO at this company should a great look at the customer service experience in Eindhoven! Shame on you all.

Horrible store and it's customer service. Trying to reach for days to get the status of the order, but each time I call, it goes to voice mail that no one is available to talk. The order is over 20 weeks now(against contractual 12 weeks), still no news yet! I need sue them looks like.

I didn't receive my sofa yet; however, the service and attendant were very supportive. We had a good discount too, so we are happy with the company. We are eagerly waiting for our new sofa.

One of the most disastrous decision of my life is that on 11-Dec-2022, I swung by the Seats & Sofa store by canal side (Eindhoven). The greetings was too overwhelming and then it came with a strong pressure to buy the Sofa on the spot otherwise, I was told I will miss the deal. I liked the sofa and I paid the full amount of Euro 1750 (Order number, 10622587). I was told expected delivery date is between 6 to 12 weeks.

In the first week of February, 2023, I got a call from the shop and was told, that my order has arrived but it is damaged. They told, that within next two weeks they will be shipping the good sofa at my place. Weeks past by. I visited the store; there was a guy ( I didn’t noted his name), He started communicating with me and as soon as he heard that I am there for a delivery follow-up, he just pointed me to some other ladies. There were couple of other ladies, who looked into my order and told, they have to wait for someone to check it and they will call me next Monday with updates. Days passed b, no call.

Then I escalated it in the Whatsapp number of Seats & Sofa (+31 6 53654103). They spoke with the store and told I will get a call back. Yes, I got the first call back on 22-Feb-2023 . The store told “your Sofa is ready”, do you want to pickup. If yu pickup, we will pay you some 30 Euros”. I told no, I don’t have that big truck. And I mentioned that the discussion was to deliver & fit the Sofa at my residence, for which I will pay some 99 Euros extra. They told they will keep me updated.

Today it is 15-Mar-2023, and in between I did followed up with the Whatsapp number of Seats & Sofa (+31 6 53654103). I was told everytime, someone from the store would contact me. I also got the head office number today. The phone was ringing for 10 minutes but no body picked up.

I already, intimated my ASML, TCS colleagues, not ever to consider any purchase option from Seats and Sofa. It is one of my nightmares and I am just thinking why I stopped by that shop that day.

Great quality and good price, very helpful and friendly peoples In the shop. Kevin is very professional,he helped us to pack the sofa into the car and gave us greate offer. We recommend for everyone to shop with Kevin.

**FRUAD** ORDER #10629488
TLDR: Gave a defective sofa of a different colour. After a complaint, no one will pick up the phone. They want me to pay for the transportation to and back from the store.

They will sell you sofas using dirty tactics like quoting high price then coming back in 1 min saying they will take 100 euros off. Even though their own website states the price which is 100 euros less than the quoted price. They don't want people to bring back the sofa for repair because who will pay for the high transportation cost? They will never pick up your phone!!

Full open complaint letter written to them:
I am writing to express my disappointment with the purchase of a Lenora 18 Grey sofa on 26/01/23, which I picked up on 31/01/23. Despite booking the grey colour, we were given a silver sofa which was on display and not even from the stock. Despite expressing our preference for the grey colour, the salesperson insisted that the silver sofa was the only option available at the time. As we had already booked transportation and needed the sofa urgently, we reluctantly agreed.

From the very first day, we noticed that the sofa was sagging down more than normal. This has made it extremely uncomfortable to sit on the sofa. On 19/2/23, we visited your store to check if the same model of sofa had the same issue. However, the new model we tried did not sag. This has left us extremely disappointed with the entire buying experience.

We request that you allow us to return the sofa and receive a refund. We believe that this is the best course of action given the circumstances. We hope that you will take this matter seriously and take prompt action to resolve it.

I ordered a sofa on 27-08-2022 at seats and sofa eindhoven (order number 1010 99130125). It arrived at the end of November and I paid the full amount. Unfortunately, after it was transported home, we found it was not the model we ordered. After ten minutes it arrived at home, I went to the shop again and told them it was wrong. The lady asked me to take the sofa back. Transportation is expensive. I asked them to compensate for the transportation since all the cost is due to their mistakes. The lady refused to compensate.
I had to ask the same driver to move the sofa back to the shop. The driver told me he had experience with this matter. The shop did compensate for the transportation for his other clients in the past also due to wrong products. I asked the lady in the shop why she compensated other clients in the past, but not me. She then decided to compensate 30 euros which is only 1/3 of the two times transportation (moving home and moving back to the shop).
I pointed out that according to the contract, the delivery should be within 6-12 weeks. She said they still had enough time to correct the mistake. She made another order. Since I did not have the product, I should not pay the full amount. So I wanted to have the paid amount back and pay it again when the product is ready. The lady told me that she would ask her manager and contact me on the second day. Unfortunately, I did not receive any message for this matter.
However, another three months is over, I still have not got the sofa. I called them again. The shop told me they do not know the status of the order. It has been 6 month since I ordered the product. I have paid the full amount and two times transportation. Now I have nothing at home.
There are several issues here:
1. The shop initially refused to compensate the cost caused by their mistakes.
2. The shop compensated for some people, but not for others. Why?
3. The client should pay the full amount when they get the product. When the wrong product is brought back to the shop, the shop should return the amount to the client.
4. The sofa is delivered many months slower than the shop initially promised, they should information us the status and compensate for the inconvenience.

I had bought the sofa this year , but I received the sofa with small scratch an damage. After calling several times and waiting for unneccesarily longer time on call, I was told that I must sent an email with order number and pictures. Then again after waiting for few more days without any response, I asked them if they checked my email and to my surprise they told me that they didnt receive the email, which I dont believe entirely. The lady on the call informed me that she has forwaded my mail and complain to head office and since 12th Jan 2023 I am still waiting for their response ,I have no idea whats the next step or even they gonna repsond back to my email and check over something ,no idea. I believe that there were no steps taken to consider my complain otherwise unlike other customer service requests this would have been solved in few days. Such a shame.

I bought a Lissabon sofa from the Eindhoven branch, it was in stock and I asked to pick it up myself (To get a better offer), but the next day I found it cheaper somewhere else and I decided to cancel the order, but I found the manager of the branch says if you cancel the order you will pay 30% of the amount as a fine, and I found out that this is not mentioned on the website or anywhere rather than purchase contract at the bottom with really really small font, and I told him that no one told me about it, and he said it is at the end of the purchase order in Dutch, and when I tried to replace the order by another one from the same branch he started to offer very expensive offers even for the sofas that I already asked for its price at the previous day, and he changed the prices because I already bought one.
I really do not recommend this shop because:
1-They do not put a price tag on the products because they depend on the negotiation for every customer individually.
2- They will push you to close the deal and pay the full amount of the product without telling you anything about the return and cancel order policy (Do not ever pay the full amount to them).
3- Overall, they are not transparent in dealing with the customer and they will always try to get as much money as they can from you.

Good amount of options to choose from. Pleasant experience with the Sales team on location. Hoping to get an equally good product going forward.

Lively experience and a very friendly staff. I was pleasantly treated on my visit and was provided with all the answers to the questions I had asked. I very much appreciate the behavior and customer friendliness of the staff member "Donny" who personally dealt with me with all the options I had. He also checked for the modifications that I could make to my sofa (almost all possibilities are there!) and provided me a quote accordingly. Very happy with the shop and my purchase! And not to forget, you'll get the sofa worth the money you spend here!

The salesman who attended us was really nice and their suggestions where a good fit for us also he speaks good English.

I found the exact couch I was looking. It was available immediately. Price was over the budget but not with much.

We have been looking for sofa that would suit our needs. We went to seats and sofas in Eindhoven on Kanaaldijk Noord and were really surprised. Every couch, every sofa can be changed with multiple additions on the way. A great help to us was Roy, sales manager that came from Rotterdam on this precise day, oh we were lucky! I recommend everyone to look there for their sofas.

Bought Sofa in January within 5 months the sofa is broken, waiting for 3 moths to get appointment for repairing the sofa, but no appointment yet,

- Visited the Eindhoven shop where the Sofa is bought, the Service in-charge said that I should only register online. So, Registered Service request online in “June”

- Got call in “July” from Eindhoven seats and sofa asking to bring the Sofa to shop, I asked them is there any other option, but she told no other option, I need to bring it only to shop

- After few days again called and explained the situation that, it is really difficult to pack the sofa and send by van, during transport it may damage more

- Then They said if they want to provide service at home I need to pay for their visit, Even though the Sofa is in warranty they asked to pay 50 euro for their visit, they agreed the repair cost will be paid by Seats and Sofas but I need to pay 50 euro only for visit.

- I accepted and said please send them, So that I can pay 50 euro, they agreed and told that the service company will contact me ASAP. I did not received any call for a week, so called Eindhoven Seats and sofas again, then they told me that first I need to pay 50 euro then only they will make an appointment

- So, I paid 50 euro immediately on 25th of July, and they told the service person will contact me ASAP to make an appointment. But no call received for a month. So, called Eindhoven seats and sofas again few times and asked for the status, the response was not so good, every time, they said someone will call to make an appointment

- But no call so far. So, visited Eindhoven seats and sofas shop, the service in-charge was not available, their colleague said that she is on Sick leave, they cannot make any appointment, and asked me to visit next week

- So, visited shop again next week, after a big conversation she did not made any progress, and told the same answer again, someone will call me ASAP

- Today it is 31st of August, I did not received any call yet, still “waiting 3 months for one appointment”

If you look at the time you spend and pressure you hold to fix something and you don’t even have appointment, this is “NOT TRUST WORTHY COMPANY”

Bought Sofa in January within 5 months the sofa is broken, waiting 3 months to get an appointment for repairing the sofa, but no appointment yet, it looks like they are just cheating and trying to push the problem till end of warranty, so that they can ask for extra money

If you look at the time you spend and pressure you hold to fix something and you don’t even have appointment, this is “NOT TRUST WORHY COMPANY”

Bought Sofa in January within 5 months the sofa is broken,

- Visited the Eindhoven shop where the Sofa is bought, the Service in-charge said that I should only register online

- So, Registered Service request online in “June”

- Got call in “July” from Eindhoven seats and sofa asking to bring the Sofa to shop, I asked them is there any other option, but she told no other option, I need to bring it only to shop

- After few days again called and explained the situation that, it is really difficult to pack the sofa and send by van, during transport it may damage more

- Then They said if they want to provide service at home I need to pay for their visit, Even though the Sofa is in warranty they asked to pay 50 euro for their visit, they agreed the repair cost will be paid by Seats and Sofas but I need to pay 50 euro only for visit.

- I accepted and said please send them, So that I can pay 50 euro, they agreed and told that the service company will contact me ASAP

- I did not received any call for a week, so called Eindhoven Seats and sofas again, then they told me that first I need to pay 50 euro then only they will make an appointment

- So, I paid 50 euro immediately on 25th of July, and they told the service person will contact me ASAP to make an appointment

- But no call received for a month. So, called Eindhoven seats and sofas again few times and asked for the status, the response was not so good, every time, they said someone will call to make an appointment

- But no call so far. So, visited Eindhoven seats and sofas shop, the service in-charge was not available, their colleague said that she is on Sick leave, they cannot make any appointment, and asked me to visit next week

- So, visited shop again next week, after a big conversation she did not made any progress, and told the same answer again, someone will call me ASAP

- Today it is 31st of August, I did not received any call yet, still “waiting 3 months for one appointment”

If you look at the time you spend and pressure you hold to fix something and you don’t even have appointment, this is “NOT TRUST WORTHY COMPANY”

Money milking company with no intension to Repair the sofa.

I bought a sofa for 1600 euros. That was November 2021.

The sofa was delivered in January 2022 and broke not even lasting a month. Then, I contacted Seats and Sofas Eindhoven, Netherlands where I had bought the sofa.
Then they sent me papers to sign and I paid 75 euros and called me to send the sofa to the factory. I did everything they asked me to do and then after taking the sofa and providing me with a replacement sofa, they just Ghosted me. I tried following up with them calls after calls every week this is seventh month of this year and no update on when I will get the sofa back. The manager doesn't want to talk and the employees ask me to speak to manager once he is office(which he is never there).

Horrible quality. Terrible people. It is just milking me and milking me financially. I am really frustrated with after sales department and people who manage the repair. Seats and sofa sort this issue out. Maybe you this is not new to steal money from other people but I will make sure this is heard to each and everyone.