The amazing staff is what truly made the difference. Especially Donja who deserves a big shout out. Professional, reliable and the best service.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were pretty late and still staff was very open and helpful, there was a handful number of sofas that was on stock so we could buy and pick up right away, more than enough choice, we were sceptical... See more
Company replied
Sales person lied about delivery time (6-8 weeks turned into half a year). They "resolved" this by providing the same sofa from their Heerlen store. This will cost us 120 Euros to ship (per their re... See more
Company replied
We had a great experience at seats & sofa store! Elroy was incredibly helpful from start to finish. He guided us through all the options, answered every question with clear and useful information, and... See more
Company replied
Company details
Written by the company
Seats and Sofas is dé specialist in zitmeubelen. Met maar liefst 49 Megastores verspreid over Nederland, België en Duitsland is er altijd een showroom bij u in de buurt. Dankzij onze unieke Giant Take Away-formule profiteert u van een scherpe prijs én kunt u uw nieuwe bankstel, hoekbank, loungebank of fauteuil vaak direct uit voorraad meenemen. Onze collectie volgt altijd de nieuwste woontrends en is verkrijgbaar in een breed scala aan bekledingen en kleuren. Uw ervaring staat bij ons centraal. We horen dan ook heel graag hoe u uw aankoop en ons advies heeft ervaren. Met uw feedback kunnen wij onze service en dienstverlening continu blijven aanscherpen!
Contact info
Kanaaldijk-Noord 5, 5613 DH, Eindhoven, Noord-Brabant, Netherlands
- 402461465
4.4
Excellent
670 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Seats and Sofas - Eindhoven
Dear Issa,
Thank you for your comment, how nice that you are so satisfied with our organisation.
We would love to admire your sofa. Could you please post a picture on social media with the hashtag #SeatsBijJouThuis in the description?
With kind regards,
Jessica - Seats and Sofas
What is customer service?
Don't waste your time at this shop. As soon as you sign the deal the staff will completely change its behaviour and pricing will purely depend on negotiation.
By the way, they will just reply "NO" and hang up on you if you don't speak dutch and you try to call the company to understand a rough delivery date. Here Seat and Sofas is trying to clean its image due to the bad reviews, reality is that I filed a complaint about this episode and I am still waiting for a reply.
5 January 2022
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear Mr Ricco,
Thank your for your message. We want to ensure that your experience is solved as well as possible. We want to get in touch with you. Please send us your order number via the contactform? https://www.seatsandsofas.nl/klantenservice/contactformulier/ You will be contacted as soon as possible.
Kind regards,
Sylvia - Seats and Sofas
This feedback without product delivered yet
This feedback is too soon as I am still to receive my order. So I can only judge the in store experience. This experience was good but some sofas were not easy to find on the paper catalog.
The fact that there is uncertainty with the delivery service is also something that doesn’t help the buyer experience. Also I sent an email with a question but got no reply even though I got two emails to ask for feedback. Makes it seem the ratings are more important than the actual service delivered.
20 November 2021
Reply from Seats and Sofas - Eindhoven
Dear Mr/Ms Homen,
Thank you for sharing your experience. We want to ensure that your experience is solved as well as possible. We want to get in touch with you. Please send us your order number? You will be contacted as soon as possible. https://www.seatsandsofas.nl/klantenservice/contactformulier/
Kind regards,
Astrid - Seats and Sofas
Poor service
Poor service!
We ordered November 2020 with delivery in April 2021. One leg of the chair is missing and the advice is that the it is within 12-16 weeks. After frustrating calls to have it earlier we gave up. Last call we got where somewhere in August and no call update! Now is already 7 months with no info! The chair was useless during this last 7 months!!!
Only to find out from a friend who passed by to check the status and the leg is sitting there and we don't know since when!!!
We paid for the installation and now we have to figure out ourselves to fix it!
"Seats and Sofas is dé specialist in zitmeubelen." is a big question mark to us?
1 November 2021
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear Mr Baclor,
Thank you for your message. We are sorry to hear that this has had to happen
Of course we want to resolve this properly with you. Could you pass on your complaint and order number via the contact form? https://www.seatsandsofas.nl/klantenservice/contactformulier/ From there we can help you further!
Kind regards,
Sylvia - Seats and Sofas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.