Delayed delivery, it has been already 2x(the delivery time they promise) and they still have no idea when the couch will be delivered. Costumer service does not exist!!
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See what reviewers are saying
This is indeed a very nice place for buying a sofa bed. They offer a variety of choices in beautiful design. The place is easily reachable by public transport or about 20 min walking from the station.... See more
Company replied
Super helpful and patient, we spent some time deciding the colors and no pressure was done to be quicker. We ended up buying a very nice couch. Will keep this store in mind for future reference.
Company replied
I visited Seats&Sofas Zandaam to find my new sofa, and I was pleasantly surprised by how Kevin helped us choose the right one for our place. Knowing it might be a big step and investment, Kevin took u... See more
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Company details
Written by the company
Seats and Sofas is dé specialist in zitmeubelen. Met maar liefst 49 Megastores verspreid over Nederland, België en Duitsland is er altijd een showroom bij u in de buurt. Dankzij onze unieke Giant Take Away-formule profiteert u van een scherpe prijs én kunt u uw nieuwe bankstel, hoekbank, loungebank of fauteuil vaak direct uit voorraad meenemen. Onze collectie volgt altijd de nieuwste woontrends en is verkrijgbaar in een breed scala aan bekledingen en kleuren. Uw ervaring staat bij ons centraal. We horen dan ook heel graag hoe u uw aankoop en ons advies heeft ervaren. Met uw feedback kunnen wij onze service en dienstverlening continu blijven aanscherpen!
Contact info
Cornelis Ouwejanstraat 19, 1506 SX, Zaandam, Noord-Holland, Netherlands
- 757504920
4.0
Great
890 reviews
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Do not buy from Seats and Sofas
Delayed delivery, it has been already 2x(the delivery time they promise) and they still have no idea when the couch will be delivered. Costumer service does not exist!!
28 October 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Beste Katerina,
Wat vervelend dat de levering zo lang op zich laat wachten en dat u hierover nog geen duidelijkheid heeft gekregen. Onze klantenservice zal telefonisch contact met u opnemen om u inhoudelijk meer informatie te geven en samen naar een passende oplossing te kijken.
Onze excuses voor het ongemak.
Met vriendelijke groet,
Seats and Sofas
Good sales people
Good sales people, good personal service and large assortment
6 September 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Beste Isabel,
Thank you for your kind review. We are glad you enjoyed our personal service and the large assortment. We hope to welcome you again soon.
Met vriendelijke groeten,
Seats and Sofas
Great service!
Steve was amazing with us. He attended us with a lot of patience and helped us find our ideal sofa. Highly recommend !
26 September 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Lara,
Thank you for your kind review. We are delighted to hear that Steve was amazing with you, attended to you with a lot of patience and helped you find your ideal sofa.
Kind regards,
Seats and Sofas
Found what I wanted
Found what I wanted, Ricardo, was a great sales person, super nice, helpful…
Now im just waiting for the delivery! Looking forward!
19 September 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Katarina,
Thank you for your kind review. We are happy to hear you found what you wanted and that Ricardo was a great, super nice and helpful sales person. We hope you enjoy your new sofa once it arrives.
Kind regards,
Seats and Sofas
The guy working there was excellent
The guy working there was excellent, the sofa is so amazing and the offer was perfect. Very happy.
11 September 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Sam,
Thank you for your kind review. We are very happy to hear that the sales assistant was excellent, that you love your new sofa, and that you were satisfied with the offer.
Kind regards,
Seats and Sofas
Very good store and product.
Very good store and product.
Steve gave us an amazing assistance selling our sofa. Thank you!
16 September 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Douglas,
Thank you for your kind review. We are very happy to hear that Steve provided you with amazing assistance in selling your sofa.
Kind regards,
Seats and Sofas
We bought a sofa but when looking…
We bought a sofa but when looking around it was cheaper elsewhere and even at seatsandsofa later. when collecting the sofa the guys from the expedition let it slip and it was damaged slightly and the manager told us that it would be repaired by a furnuture-repair-company at home. they would call us for an appointment. now, after 2 months, nobody knows what happened (?!) and they offer 15 euro compensation.....
that's not right!
Now after this review I was called and they arranged for the repair-guy to come and fix it properly. that was done verry well. and so i add a star to my review. A correct comeback but it's not easy to wipe out a first impression.....
15 September 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Wilco and Ciska,
Thank you for letting us know. We understand this situation has been going on for far too long and we sincerely apologize for the inconvenience this has caused. We can confirm that your order number has already been received and forwarded to the store, so they can contact you regarding this matter as soon as possible.
Kind regards,
Seats and Sofas
Because it was nice talking to you…
Because it was nice talking to you 10806292
7 September 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Beste Eunice,
Bedankt voor uw positieve review! Fijn om te horen dat u het contact en de hulp als prettig heeft ervaren. We wensen u veel plezier met uw aankoop!
Met vriendelijke groeten,
Seats and Sofas
Excellent store of sofa
Excellent customer service and great kindness from start to finish. We were given all the information and guidance we needed to choose and purchase our sofa, and everything was explained very clearly.
The manager Ricardo and the salesperson, Steve, were both excellent, very professional, friendly, helpful, and patient.
We are extremely happy with our experience and would definitely recommend this store without any hesitation. ⭐⭐⭐⭐⭐
Francisco and Gina
5 September 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Francisco and Gina,
Thank you so much for this wonderful and detailed review. We are delighted to hear that you received all the information and guidance you needed, and that manager Ricardo and salesperson Steve were so professional, friendly, helpful, and patient in our Zaandam Megastore. We truly appreciate your recommendation.
Kind regards,
Seats and Sofas
Super helpful and patient
Super helpful and patient, we spent some time deciding the colors and no pressure was done to be quicker.
We ended up buying a very nice couch.
Will keep this store in mind for future reference.
4 September 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Tania Silva,
Thank you for your kind review. We are delighted to hear that you were given the time to decide on the colors without any pressure, and that you ended up finding a very nice couch. We hope to welcome you back in the future.
Kind regards,
Seats and Sofas
Staff members where very helpful and…
Staff members where very helpful and they spoke perfect English
16 August 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Hello Steve,
Thank you for your positive review! We are happy to hear that our staff were very helpful and that you felt comfortable communicating with our team in English. We hope you enjoy your purchase!
Kind regards,
Seats and Sofas
Good quality and best price in Nederland
Good quality and best price in Nederland
4 August 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Mr. Florin Danut,
Thank you for your positive review. We are pleased to hear that you are satisfied with the quality of our sofas and our competitive prices. We greatly appreciate your recommendation and hope you enjoy your purchase for many years to come.
Kind regards,
Seats and Sofas
Never buy sofas from this store
Never buy sofas from this store. Utterly disappointing store
They say they are the largest sofa store but the worst place to purchase a sofa. I purchased an electric sofa just two days ago and one of the sofas they sent is not working. I called the next day to inform and return back they mention that it’s 50% money back. Well I paid €2000 for them to send me a broken sofa which now sits in the middle of my living room. And I also cannot get my refund. They did not mention to us regarding this before the purchase.
Before the purchase we also mentioned that a group of guests arriving for summer and hence the urgent purchase. The service agent says they take weeks to make an appointment to check the sofa
This place is never recommended to anyone.
Please check the reviews before you make any purchase with seats and sofas. Such a bad customer experience
They don’t even deserve 1 star
20 July 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Shahani,
We are sorry to hear that your experience has not met your expectations. We would like to look into this situation.
At this moment, we have not received a service request regarding your sofa yet. We kindly ask you to submit a service notification via the following link, so our service team can review your case and contact you accordingly:
https://www.seatsandsofas.nl/klantenservice/servicemelding/
Once we have received your notification, we will do our best to assist you as soon as possible.
Kind regards,
Seats and Sofas
Great furniture and wonderful prices
Great furniture and wonderful prices. Service and staff were very good. Unfortunately our Dutch isn't good enough to hold a conversation. The sales staff was very helpful but did struggle a bit with English. Nothing a little patience and some hand gestures can't solve. 😉
30 May 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Jake,
Thank you for your detailed and thoughtful review. We are delighted to hear that you were pleased with our furniture, prices, and the service provided by our team.
We appreciate your understanding regarding the language barrier. Our colleagues always do their best to help every customer, and it's wonderful to hear that patience, enthusiasm, and a few hand gestures made for a positive experience.
Thank you for your kind words, and we hope you enjoy your purchase for many years to come.
Kind regards,
Seats and Sofas
The staff was very nice and helped us a…
The staff was very nice and helped us a lot with every question and even with a discount. We are very happy that we decided to come here for our sofa!
28 April 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Anastasia,
Thank you for your review. We are happy to hear that our team helped you with all your questions and that you are pleased with your sofa choice.
Kind regards,
Seats and Sofas
Sergio Help is really good definely…
Sergio Help is really good definely with choices. Price is also best
22 April 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Pagadora Hermalyn,
Thank you for your kind review! We’re glad to hear that Sergio helped you well with making choices and that you are happy with the price. Enjoy your new sofa!
Kind regards,
Seats and Sofas
We came here to buy a couch
We came here to buy a couch, and even though we were really lost, the salesman helped us out really good. Even though the couch wasn't available in the shop, they made a lot of calls to make sure that we have our dream-couch.
Next time we are coming here sure as well!
21 April 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Heni,
Thank you for your kind review! Great to hear that our salesman took the effort to help you find your dream couch, even by making extra calls. We look forward to welcoming you again!
Kind regards,
Seats and Sofas
Very supportive staff
Very supportive staff, served coffee, helped us finding the right sofa for new home.
17 April 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Mohd,
Thank you for your review. We are glad to hear that our staff was very supportive, offered coffee and helped you find the right sofa for your new home.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Zaandam
Dear Sajina,
Thank you for your review. We are happy to hear that you had a very good experience.
Kind regards,
Seats and Sofas
Very friendly and help to choose sofa
Very friendly and help to choose sofa
6 April 2026
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Ewa,
Thank you for your review. We are pleased to hear that you experienced friendly service and received good help choosing your sofa. Enjoy your new purchase.
Kind regards,
Seats and Sofas
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