Seats and Sofas - Zaandam Reviews 

Very nice store, bought a couch these days.

Nice place, cosy couches and reasonable prices

A had the best purchasing experience in Seats and Sofas, the salesperson patiently walked me through the whole process, managed my concerns and helped me make a decision.

WORST!!!!! They sell used/second-hand sofas as “brand new”. When my sofa arrived, I noted dirty marks on the sofa and around the edges. After enquiry, the salesman in Mijdrecht told me the sofa was on display for about a month, yet Zaandam sold it to me as “new”. I raised this with service department, Zaandam and Mijdrecht, but I am not receiving ANY support or explanations to this matter from anyone - after ONE month!!! I don’t recommend this place at all!!!

I have 2 main problems with them:

1. they don't communitcate when you can expect your couch, between 8 and 14 weeks. But when you ask at the 8. week, they can't provide an estimation, if it's next week or 6 weeks later.

2. They sent damaged couch. After the claim, they just offered 50 EUR (of the original price of 1698). Which I did not accept, because not fair.
to return and wait another 8 - 14 weeks is also not fair

I wanted 10 % refund, but they insisted.

I visited Seats&Sofas Zandaam to find my new sofa, and I was pleasantly surprised by how Kevin helped us choose the right one for our place. Knowing it might be a big step and investment, Kevin took us through the different models, showing all feature, different fabrics and possible customizations. At the end, I bought one couch from the available stock and have it in my place in just a few days. Highly recommend visiting the store and getting one of their sofas.

The sales team is super aggressive, I went there twice and they try to close the deal the moment you enter. The website discounts are also misleading. When you see a discount on their website it says something but when you actually visit the store they say it’s without the features and includes only th basic model.

Hello, we went to the Zaandam branch to order this chair and they told us that we had to pay around 1490 Euros. Why is the price 699 in this ad?

Great experience! We bought our sofa in Zaandam with Camilo and it was nice price. Looking forward to the delivery in 6-12 weeks

Sweet girl helping us build and design our sofa in the store, and it came as agreed, but when we put it together the pillows are not matching up in the corner. Looks like a manufacturing fault and not at all what you would expect from at 2600€ sofa. After sending a complaint and waiting about 5 weeks for feedback. We are told that this fault is within the error margins and nothing will be done about it. Important to note is that the margins cannot be shared with us, and we have never provided any measurements of the error. Waited 12 weeks for a botched sofa. Surprising that a shop who sells nothing but sofas doesn't know how to build one.

Fraudulent, Unprofessional, and Dishonest – Stay Away!

I usually don’t leave negative reviews, but my experience here was so frustrating and dishonest that I have to warn others.

I ordered seats and a sofa, and after agreeing on a price, I paid 50% upfront. Only after taking my payment did they inform me that the order would take six weeks to arrive — something they never mentioned before the payment. When I asked to cancel, they refused and said it would cost me 30% of the order as a cancellation fee — again, something that was never disclosed beforehand.

The situation only got worse. Delivery times kept changing again and again with no proper updates. After weeks of waiting, when they finally came for delivery, not only was the delivery late, but they also tried to change the price, asking for more money than what we originally agreed upon. When I refused to pay the new, higher price, they took the sofa back with them!

Now, unbelievably, they are still demanding money from me even though I never received my sofa.

This experience was nothing short of a scam. They are unprofessional, dishonest, and disrespectful toward customers. Save yourself the time, money, and stress — stay far away from this company.

I rarely leave negative reviews, but my experience with my recent seats and sofa order has been beyond frustrating and disappointing. What was supposed to be a simple, exciting purchase has turned into an absolute nightmare.

First, the communication has been terrible. I was given vague updates (if any) and constantly had to chase for information. Every time I thought we were moving forward, there was another delay, excuse, or mistake. No one seemed to take real ownership of the issue, and I felt completely dismissed as a customer.

Second, the quality and accuracy of the order were a complete letdown. After waiting far longer than promised, what finally arrived was wrong and not what I had paid for. To add insult to injury, getting someone to actually address the problem and offer a real solution has been next to impossible.

I trusted this company with a major purchase for my home, and they’ve made it a stressful, upsetting experience from start to finish. It's clear that customer care and attention to detail are not their priorities.

I would strongly urge anyone considering ordering from here to think twice. I would never have gone through with this order if I had known how poorly everything would be handled. I expected better — and frankly, I deserved better.

Have been misleading customers for years, if not decades. Very sketchy and pushy sales practices.

I recently purchased a wonderful sofa and couldn't be happier with my choice! The sofa is simply stunning, with an elegant design that fits perfectly with my living room decor. The build quality is exceptional, using high-quality materials that ensure durability and comfort. Every detail has been carefully considered, from the soft fabric to the impeccable stitching.

In addition to the amazing product, the shopping experience was equally fantastic. The store offers exemplary customer service. The staff are extremely friendly and helpful, always ready to assist with a smile. They provided me with all the necessary information and helped me choose the perfect sofa for my needs.

I highly recommend this store to anyone looking for quality products and top-notch service. I will definitely return for future purchases!

Buying a sofa here was super fast and easy! The prices are great, and the process was smooth from start to finish. Just keep in mind that delivery is completely on you—either you pick it up yourself or arrange for a third-party service. As long as you're okay with that, it's a great place to get a good deal quickly!

We got a perfect advice from the salesman who asisted us to choose the right sofa we wanted and also helped us to customise the way we wanted.overall great experience

Fantastic service and selection.

We visited the seat and sofa location in Zandaam with a lot of ideas for our new sofa. The team in the shop was patient, friendly and helpful.

They offered us tea and coffee during our long time spent there.

From the beginning until we finalised our sofa we got support from them. They helped us double checking the measurements and showed us a lot of nice fabrics from their huge selection. They even showed us around to shop to show us our favourite fabrics on the sofas available to get a better feeling how it will feel on the sofa.

We left the shop with a new sofa and we are now waiting for the delivery. We are really excited once we can place it in our home.

This company is a SCAM! I should have read the reviews before...

I bought a sofa at their shop on Jan 11. They told me that the delivery would have taken approx. 6 weeks, which could have been extended up to 12 weeks in the worst case scenario. So I accepted the agreement and paid a deposit of 1700€.

On Jan 30, I received an email from them with a document attached that they wanted me to sign, which stated that the sofa would have been delivered in 11-17 weeks, with a possible extension up to 29 weeks in the worst case scenario. This is completely different from what I was told at the shop while booking the sofa!!

So my partner called the shop to cancel the order and get a refund of the deposit, but the agent told us that we should have paid 30% of the total amount as a cancelation fee. We tried to explain that this was totally unfair, since they were the ones who broke the agreement but she kept on repeating the same without providing any solutions and finally she just hanged up and cut the conversation.

Last week I received a call from them and another lady wanted to convince me to accept the "new agreement" with 11-17 week delivery but I told her that I didn't want the sofa anymore and they should have sent a full refund. She told me that she would have talked to HQ but since then no updates anymore.

Please be aware that we're trying to solve the issue with our lawyer, who advised that what you do is just illegal and you have a lot of reports pending because of this problem! Expect a letter from our lawyer in a couple of days!

People, please DON'T TRUST THIS COMPANY just because they have a wide choice of sofas, and don't make the same error we did! Just go and buy your items somewhere else!

My wife and I had a good experience at Zaandam branch and happy with our purchase.

Summer had rendered us exceptional assistance to our queries. She is knowledgeable of the product line up and even suggested options to fit our budget.

I recently bought a sofa from Seats and Sofas, and Summer made the experience great. She was friendly, knowledgeable, and helped me find the perfect sofa for my needs. If you are looking to buy a sofa—highly recommend!