Seats and Sofas - Zaandam Reviews 

Good customer service, all question answer.

I got help from Summer.

Everything went wrong with our purchase. Visiting the showroom was extremely unpleasant, as the staff were highly unprofessional. They swore at each other,and no one seemed willing to do their job. The agreed-upon pickup date was not respected, and we were called multiple times to pick up the purchase earlier than planned. Unfortunately, the product itself was a disappointment. The couch started squeaking within the first month, and it was supposed to come with two storage boxes but arrived without them. When we contacted customer service, we were shocked by their bitter and nasty attitude handling the complaint. Be cautious, and don't ignore the red flags as we did

Update

After posting our initial review, their automated reply suggested reaching out to resolve the issue. We attempted to do so, but adding insult to injury, all our efforts to speak to someone were completely unsuccessful. This has been, without question, the worst purchase experience OF MY LIFE. Truly an award-winner IN WRONGDOING

We were helped in finding the best solution for us! we can't wait to have our sofa at home.

Great service! Friendly and kind people! We got a nice discount also and that make us super happy! Super comfortable and steady, great quality! We recomand it!

Very happy. The sales person was friendly, helpful and transparent about pricing.

We went to the store in Zaandam to purchase a specific couch. It wasn't available so we settled on another option that could be delivered in 6-8 weeks. We asked several questions about the sales process, cancellations policies, etc. everything checked out. We realize now that this business just tells you what you want to hear.

1. Delivery is actually 10-14 weeks. This put the time frame when I'm due to give birth, something we did NOT want to have to deal with.
2. We were told the couch was on sale. I never got an itemized receipt, so I called the store back. I found out that the same couch is being sold with the same discount, except this time they told me the sale price for the couch would be 2600. We paid over 3200 for it IN FULL and were told that the discounted price ended that day.
3. I told them I would rather cancel the order or they could refund me the difference. The employee now claims that they cannot look up the price of the couch on the day of sale and they cannot provide itemized receipts. So there's no way to prove what, if any discount I received.
4. I was also told that I cannot cancel the order because the minute I paid, I was subjected to a 30% cancellation fee. There was 4 store employees at the front counter when I asked about cancellation fees BEFORE I PAID, and not one of them said this to me when I made the purchase. Only after I asked to cancel on the phone was I told that the policy was written on the printed receipt. Well it was written in Dutch which they know damn well I didn't speak/read/write yet.

They clearly took advantage of my ignorance by having us pay for the couch in full instead of just a deposit. They intended to defraud us from the very beginning.

I will continue to contact the store until I get my money back in full. This is a terrible way to treat your customers and this kind of predatory behavior is unacceptable.

Writing my review AGAIN, after they told me to contact whatsapp on my previous review.

I contacted them by whatsapp, as I did before they told me, and I got an answer that the staff would contact me. In total, I have 4 messages saying that the staff would contact me, and I received 0 contacts. I spoke with Jessica on whatsapp, explained the situation, she told me to fill a form on the website. The form only accept photos, not videos. So I took a screenshot of the video that I made when we picked up the damaged couch. I wrote it down saying that I have videos to prove that the couch was damaged in from of their store, so they cannot say it was a transportation damage. After 1 week, I received a very rude email from a no-reply@seatsandsofa email saying that I probably cannot prove that it was a mistake from their side so they friendly shared a company that could "fix" the couch and of course with my own money.

I cannot reply to this email with the video proving that the couch was delivered like that. I cannot fill in the form I did before because they only accept photos there. That's how shitty this company is, everything is complicated so you won't spend time to fix an issue they don't give a shit clearly.

Please don't tell me to contact whatsapp. You have my phone so if you want to fix this issue, is your turn. Otherwise I will continue writing this lovely story here :)

Adventure continues.. And still no solution from Seats and Sofas team..

Following my review Mixed Feelings, Low Customer Care I got an answer.

As recommended by Seats and Sofas' team I contacted their customer service.. Same answer: "I sent a reminder to the employees. They will call you as soon as possible."
This sounds more and more like a bad joke.. Apparently the team answering here is using a generic answer and a WhatsApp number doing the same..
Hopefully one day I will receive my missing part.

You can avoid this with any relevant sofa retailer..

Worst customer service ever. Never buy from these frauds.

They take your money and never deliver!

I bought a sofa from the stock on 14th August 2024 at Zaandam and agreed to deliver on 27th September because I was moving to a new home.

on 27th Sep when the delivery company went for the pickup, they conveniently said it's not available. How is it possible? I ordered it from stock. Did you sell my sofa to someone else?

Then they asked me to pick it up from a different branch which adds additional €250 for delivery and I refused.

After this Zaandam branch did not answer my calls. So convenient for them. such losers. Don't know how to take responsibility for their mistakes and expect customers to pay for their mistakes.

Then I had to contact general customer care through whatsapp.

The only response you mostly get is "branch will call you soon" but they never did.

After 2 weeks of going back and forth, I received an email saying my sofa is ready to be picked up from Zaandam branch.

I sent the delivery company for the second time and guess what.
They said it's not available, AGAIN!

what the hell!

Now I have requested for a refund and I didn't hear anything for days.

I'm gonna take legal action if I don't get my money back before 16th Oct.

Order number: 10714617
Customer number: 999468852

I have already provided all the information to the whatsapp number provided. I'm not getting any resolution whatsoever for weeks. so please don't ask to send the details again.
I have send them multiple times

Even a one star rating is not worth for such a fraud store with a fraudster manager in seats and sofas zandaam.

Pathetic experience till now and even a one star rating is undeserving for this shop.
Let me share my experience
I ordered for dubai couch and chair early July 2024 which was supposed to get delivered on 17th september as per the mail sent by Seats and sofas. For 17th i had to book the delivery myself for picking up couch and chair but seats and sofas jus had send the chair and the couch went missing . The delivery vendor(Joeys) also suggested by seats and sofas states that the shop has not given the couch. So, my entire delivery charge goes to waste and i didnt received my couch i ordered.

After calling the store for almost 20-25 times they come up with excuses such as :
1) not sure where the couch is
2) maybe its in the warehouse
3) maybe not in the store
4) one state he doesnt even know and doesnt want to take the responsibility as well. As if its now my responsibility to look for the couch by myself.

After repeated calling i still haven't received my couch and the only vague assurance they give is they looking for it . i dont know where this is heading to. my order number is Seats and Sofas bestelling 99208600 (Seats and Sofas order 99208600).

The worst experience i ever had and still going through with the after sale service of seats and sofas. i believe they should take this into account or else they will lose valuable customers . Try being transparent while doing business . This is not right at all where a person spend a lot from his savings to buy something and then doesnt get it even after full payment done long back.
Now when i go to the store the manager of the store misbehaved with a low level attitude showing towards the customer showing no respect at all. This store is a fraud stealing money by showcasing scammed dealings throughout.

Purchase itself was good. But after-sales service is really bad. I can't reach out to Zaandam store by phone, because every time conversation is interrupted at the very beginning.
Finally I got a confirmation that sofa is ready to be picked up. However, when Joey's Transport employee comes, it turned out that my sofa is at the Alkmaar store.
Now I'm trying to reschedule delivery, but I can reach out Zaandam store again because employees just hangs up.
I have no idea how I can schedule delivery of my paid order without visiting the store.

The sofa came within the time frame indicated by the store. We picked up the sofa ourselves and the installation was easy. The sofa seems to be very sturdy and so far we are happy with it.

We placed an order for a sofa named Boston a few months ago. We paid the advance money but decided to change the sofa type and color on the same day. The next day, we went back to the store to make a change (when the order had not yet been processed), and the salesperson treated us very rudely. He didn't listen to us at all. This was the first shock.

They didn't give us any electronic confirmation either!

We waited for our sofa for many weeks. Eventually, we got a call from the company and thought maybe the sofa was finally coming, but instead, they started asking for the order confirmation. This was the second shock.

After a few more months, the sofa finally arrived, but when we opened it, the color was wrong! We tried to call them and complain, but as soon as we mentioned the order being wrong, they hung up the phone immediately!

This was the worst experience for us. Please avoid this company at all costs and save your money.

I have called the Zaandam branch now 17 times today. Every time I get the phone put down in my ear without help.
All I want is my electronic confirmation of the sale./ I only have a manual handwritten one.
I am driving there and canceling my order. Dont need to work with this .

Great customer service from Rida!

Think twice before buying a sofa from this company!



We bought the sofa from Seats and Sofa in Zaandam in May for almost 2000 euros and received it a week ago. The seat and sofa have a delivery partner - Joey's Transport. The sofa consists of two parts. The guy brought us a couch (one, and the couch is really heavy), and when he brought it, he realized that one part couldn't fit in the elevator, which is quite big in our apartment. He told us that we needed a special elevator to take that part up to the 3rd floor. This was the first surprise. I was in a bit of a panic because I don't know anything about elevators and where to find them. No one told us that this will be a problem. The guy said he had a friend who had a lift and could help. In the end we had to pay an extra 150 euros for the lift. We tasted the couch before people left and everything seems to be working fine. The next day we wanted to make a bed out of the sofa as it is a sleeping sofa and realized it no longer worked. One side of the structure was higher and we could only pull out half of the bed. We sent 2 complaints to Seats and Sofa: about the bad organization delivery of their partners and about the quality of the sofa. They told us to bring them a sofa for repair...seriously?? I thought it was a joke. We just told them how difficult and problematic it was to get it into the apartment, and now they have offered to bring it back for repairs and pick it up after (on our own costs)... We will find a way to repair it ourselfs...but we will never buy anything at this company again. This is a big disappointment. The service is zero.

One star is one star too much. Couch is too hard, getting immediate back pain from sitting on it. Couch should be comfortable, not feeling like sitting on the floor. Fabric in corner is loose, does not look nice. When calling with the store, we have been told that we need to arrange transport on our own costs to the store to repair the couch. This whole couch was delivered with discrepancies by seats and sofas. Really not happy, would never buy and recommend to buy here! Pls be aware.

Scammers. They take your money, and there is ZERO customer service. Just lies over the telephone and in store - even their manager lies to your face.

A continuous odyssey with this company. Bought a couch from them in October 2023. It arrived broken in February and had to be returned (at my own cost) back to be fixed. That was back in February 2024.
It has now been 9 months. They still have not fixed it, everybody I speak makes up different lies and stories, nobody wants to help (as I've already fully paid). So their intention is for me to have paid for a new sofa at full price, and receive a broken one that's been fixed, even though I've never even sat on it and still waiting for it 9 months later.

On top of everything, they agreed to give us a refund which I've been asking for, for the past month. I even went to their store to speak to their manager, who initially refused to talk to me - I no longer want their sofa, I don't want to have to deal with seats and sofas ever again - but they are full of lies once again. They told me they would process the refund in 10-14 days. I call for an update, and they tell me they are not refunding me. That I have to wait for the couch to be fixed. I have an empty lounge without a sofa for the past 9 months.

I can't believe in store, the manager told me "Trust me, I'm the manger, we will contact you on Monday to deliver your sofa". 3 weeks later now, no call, no sofa.

Do not deal with this company, ever. They will be your worst regret you've ever made.

Just avoid this company guys.

For a similar price, you can get okay... a smaller couch, but incompararbly a better quality one.

I foolishy accepted a deal which had no warranty for the couch (it was cheaper, but still around 2.5k) cause I thought... what can go wrong with a couch right?

Then, surprise after about 6 months the fabric stitches started breaking. For a few hundred bucks actually you can get a nice couch from Jysk for example.

Or most likely from any other company; just avoid this one. The quality is terrible, and their customer support is even worse.