Secret Make-Up Reviews 

100
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Despite placing an order some 14 days ago I have still not received any goods. The only correspondence I have had is 1 email to confirm my order and 2 asking me to rate them. I have sent 4 emails aski... See more

Rated 2 out of 5 stars

I was very excited about this product and have seen it advertised for a while. It really was a quite different experience for me than the videos show. It takes quite a lot longer time to remove th... See more

Rated 2 out of 5 stars

I don’t usually leave reviews, but after waiting a week with no reply to my messages regarding a missing item in my order, I feel the need to warn others. Whilst I love their products & have ordered... See more

Rated 1 out of 5 stars

I placed an order on 13th April - it is now 3rd May and I have not had any updates on when my order will be delivered. I have tried emailing and messaging via the website, and have had no response to... See more

Company details

  1. Beauty product supplier

Written by the company

We design and manufacture simple, long-lasting products that enable you to achieve salon-quality results at home for nails, skin and hair removal.


Contact info

1.9

Poor

TrustScore 2 out of 5

100 reviews

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1.9

All reviews

(100)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Love this lots.

Love this lots. A little bit of practice i.e.not to be too heavy handed & trust that you only need a gentle pressure and it has already become a very handy part of my hair removal regime. So little effort for a fab result. Have recommended to a couple of friends too.

12 June 2022
Rated 5 out of 5 stars

I’ll never go back

I’ll never go back! I gave up shaving my legs completely because I was fed up with the pain, nicking myself, and the sore skin afterwards. I really didn’t know what to do next. This is brilliant. I made my thigh skin sore on the first use because I rubbed the area too long on longer hair. But I learnt straight away how to do it properly. Circular motion, on longer hair do it in stages. And don’t press hard!! It needs to be light, or it won’t work. My husband has these smooth patches on his legs where his trousers have worn off the hair. This is the same principle. 10/10

8 May 2022
Rated 5 out of 5 stars

Magic Crystal

Ordered their Magic Crystal to see if it was any good. Took a bit of trial and error to get it right (slight friction burns on my arms, but that was my fault for doing it too long in the same place), but I am very happy with the results.

Definitely not as quick as shaving, and due to the nature of it you can be left with an occasional hair to sort out the old fashioned way. Also, some areas it just doesn't seem practical (anywhere that's oddly shaped so you can't get the skin flat/taut enough), but in general I would definitely recommend it.

Even using it lightly it exfoliated my legs wonderfully and removed the hairs. My legs felt wonderfully smooth afterwards. And given that I have an issue with ingrowing hairs on the back of my legs, I will definitely be continuing to use it going forward as part of my routine.

5 May 2022
Rated 4 out of 5 stars

Secret Make-Up Company

This company and its customer service are just the bees knees. I had a personal time issue with the delivery and I reached out to the company who helped me and reassured me I would receive the products purchased before traveling. Polite, informative and helpful. The product says what it claims to do...genius.

6 April 2022
Secret Make-Up logo

Reply from Secret Make-Up

We're glad to hear to got there in time! Thanks again Katherine, Secret Make-Up

Rated 5 out of 5 stars

I was actually very impressed with this…

I was actually very impressed with this hair remover. I wasn't sure if it would work as I have quite thick leg hair, but it didn't take much rubbing to remove all the hair. It also removes dead skin so you are left with lovely smooth legs.

4 April 2022
Rated 1 out of 5 stars

Delivery problem I didn’t received my…

Delivery problem I didn’t received my item

2 April 2022
Secret Make-Up logo

Reply from Secret Make-Up

Hi, we're sorry to see this, and that you didn't reply to our email to you on 1 April 2022. Would you like us to send that again? At the time, Royal Mail was awaiting delivery confirmation from its non-UK delivery partner. There's a very good chance that the package arrived with you soon after you posted your review. Would you mind letting us know, either here or by email? Kind regards. Secret Make-Up

Rated 3 out of 5 stars

Could be better

It says it removes all hair but it doesn't. I've been left with many long hairs. However it does remove dead skin well which makes it better than any other product I've used despite that not being what it's made for. Not too happy that it didn't work on the underarms as that was why I bought it.

10 March 2022
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Reply from Secret Make-Up

Hi, we're really sorry that you've not got the results that you were hoping for, especially as you hoped it would work for underarm hair. As you've clearly noted in the product information that we ship and email with every order, this is not something we recommend. However, if you let us know your order number, there's a lot we can help with to ensure you get the results you deserve on those other parts where you weren't getting complete hair removal. Hope we can help. Secret Make-Up

Rated 2 out of 5 stars

Wasted my money

Wasted my money. Got chicken legs within 3-4 days of using it. Hair came back faster than ever.

10 February 2022
Secret Make-Up logo

Reply from Secret Make-Up

Hi, we're sorry to hear that you didn't get the results you deserved to expect! We'll contact you at the email address on your order so that we can help sort this out for you. Kind regards, Secret Make-Up

Rated 3 out of 5 stars

I bought the hair remover and the foot…

I bought the hair remover and the foot hard skin remover, I would give the hard skin remover 5 stars worked great wet or dry, the hair remover well the jury is still out, it worked ok on the front of my legs but was very poor on the calf and the back of my legs behind my knee. I also tried it on my bikini line with varied success, the longer hair would not be removed but the shorter hair did, I also had a rash for about 24 hours after use there, I wouldn’t mind this if it got rid of all the hair. I’m thinking the reason for it not working so well on these places is that the skin is hard to keep taught by yourself so will try again with help from my husband.

9 January 2022
Rated 1 out of 5 stars

Awful product and then ignored several…

Awful product and then ignored several times when asking for a returns label! Avoid avoid avoid

9 January 2022
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Reply from Secret Make-Up

Hi Nikki, we're sorry that you you didn't get the results that you deserved. However, we offered a refund in response to one of your earliest emails. Unfortunately, by the time your product was safely returned to us, you had opted instead to raise a refund claim with PayPal. Had you not done that, you'd have received your refund on the day that we attempted to process it, 18 January 2022. We also noted that you had only returned part of the order we shipped to you. Following your decision to raise the matter with PayPal, on 29 January 2022 we made an offer to you via PayPal of a refund for the Magic Crystal about which you had complained. When PayPal was furnished with all the details, they closed the matter in our favour, that is, the refund described above. If there's anything else, please ask. Secret Make-Up

Rated 2 out of 5 stars

Extortionate pricing!

The item and delivery were both efficient, however the price for the item is extortionate!

4 January 2022
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Reply from Secret Make-Up

Hi, we're sorry that you thought that our products were too expensive. We shipped a Magic Crystal to you and we included a free gift (a Mini Shiner) worth £4.99. We're delighted to hear that you found the products and the delivery to be good. We greatly appreciate you mentioning that here. Kind regards, Secret Make-Up

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