Despite placing an order some 14 days ago I have still not received any goods. The only correspondence I have had is 1 email to confirm my order and 2 asking me to rate them. I have sent 4 emails aski... See more
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I was very excited about this product and have seen it advertised for a while. It really was a quite different experience for me than the videos show. It takes quite a lot longer time to remove th... See more
I don’t usually leave reviews, but after waiting a week with no reply to my messages regarding a missing item in my order, I feel the need to warn others. Whilst I love their products & have ordered... See more
I placed an order on 13th April - it is now 3rd May and I have not had any updates on when my order will be delivered. I have tried emailing and messaging via the website, and have had no response to... See more
Company details
Written by the company
We design and manufacture simple, long-lasting products that enable you to achieve salon-quality results at home for nails, skin and hair removal.
Contact info
10 Queen Street, IP1 1SS, Ipswich, United Kingdom
- customerservice@secretmake-up.co.uk
- secretmake-up.co.uk
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Great products love the magic crystal…
Great products love the magic crystal does what it says
Love this lots.
Love this lots. A little bit of practice i.e.not to be too heavy handed & trust that you only need a gentle pressure and it has already become a very handy part of my hair removal regime. So little effort for a fab result. Have recommended to a couple of friends too.
I’ll never go back
I’ll never go back! I gave up shaving my legs completely because I was fed up with the pain, nicking myself, and the sore skin afterwards. I really didn’t know what to do next. This is brilliant. I made my thigh skin sore on the first use because I rubbed the area too long on longer hair. But I learnt straight away how to do it properly. Circular motion, on longer hair do it in stages. And don’t press hard!! It needs to be light, or it won’t work. My husband has these smooth patches on his legs where his trousers have worn off the hair. This is the same principle. 10/10
Magic Crystal
Ordered their Magic Crystal to see if it was any good. Took a bit of trial and error to get it right (slight friction burns on my arms, but that was my fault for doing it too long in the same place), but I am very happy with the results.
Definitely not as quick as shaving, and due to the nature of it you can be left with an occasional hair to sort out the old fashioned way. Also, some areas it just doesn't seem practical (anywhere that's oddly shaped so you can't get the skin flat/taut enough), but in general I would definitely recommend it.
Even using it lightly it exfoliated my legs wonderfully and removed the hairs. My legs felt wonderfully smooth afterwards. And given that I have an issue with ingrowing hairs on the back of my legs, I will definitely be continuing to use it going forward as part of my routine.
I was skeptical at first
I was skeptical at first, but after having used it I can say that it really does work!!
Secret Make-Up Company
This company and its customer service are just the bees knees. I had a personal time issue with the delivery and I reached out to the company who helped me and reassured me I would receive the products purchased before traveling. Polite, informative and helpful. The product says what it claims to do...genius.

Reply from Secret Make-Up
I was actually very impressed with this…
I was actually very impressed with this hair remover. I wasn't sure if it would work as I have quite thick leg hair, but it didn't take much rubbing to remove all the hair. It also removes dead skin so you are left with lovely smooth legs.

Reply from Secret Make-Up
So easy to use and skin feels do…
So easy to use and skin feels do smooth. So much better than using a razor!!
Could be better
It says it removes all hair but it doesn't. I've been left with many long hairs. However it does remove dead skin well which makes it better than any other product I've used despite that not being what it's made for. Not too happy that it didn't work on the underarms as that was why I bought it.

Reply from Secret Make-Up
This product is amazing my hands and…
This product is amazing my hands and legs after all this time of shaving now in seconds are baby skin feeling
Wasted my money
Wasted my money. Got chicken legs within 3-4 days of using it. Hair came back faster than ever.

Reply from Secret Make-Up
Good product however it doesn't work…
Good product however it doesn't work well as on videos. I had to press quite hard.
Fabulous makeup at good price and…
Fabulous makeup at good price and excellent quality.
I love the products they all work…
I love the products they all work really well and as described really happy with all my purchases
I bought the hair remover and the foot…
I bought the hair remover and the foot hard skin remover, I would give the hard skin remover 5 stars worked great wet or dry, the hair remover well the jury is still out, it worked ok on the front of my legs but was very poor on the calf and the back of my legs behind my knee. I also tried it on my bikini line with varied success, the longer hair would not be removed but the shorter hair did, I also had a rash for about 24 hours after use there, I wouldn’t mind this if it got rid of all the hair. I’m thinking the reason for it not working so well on these places is that the skin is hard to keep taught by yourself so will try again with help from my husband.
Awful product and then ignored several…
Awful product and then ignored several times when asking for a returns label! Avoid avoid avoid

Reply from Secret Make-Up
Extortionate pricing!
The item and delivery were both efficient, however the price for the item is extortionate!

Reply from Secret Make-Up
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