Secret Make-Up Reviews 

100
•
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Despite placing an order some 14 days ago I have still not received any goods. The only correspondence I have had is 1 email to confirm my order and 2 asking me to rate them. I have sent 4 emails aski... See more

Rated 2 out of 5 stars

I was very excited about this product and have seen it advertised for a while. It really was a quite different experience for me than the videos show. It takes quite a lot longer time to remove th... See more

Rated 2 out of 5 stars

I don’t usually leave reviews, but after waiting a week with no reply to my messages regarding a missing item in my order, I feel the need to warn others. Whilst I love their products & have ordered... See more

Rated 1 out of 5 stars

I placed an order on 13th April - it is now 3rd May and I have not had any updates on when my order will be delivered. I have tried emailing and messaging via the website, and have had no response to... See more

Company details

  1. Beauty product supplier

Written by the company

We design and manufacture simple, long-lasting products that enable you to achieve salon-quality results at home for nails, skin and hair removal.


Contact info

1.9

Poor

TrustScore 2 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(100)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing product

I brought this product thinking it wouldn't work....
However after using the product I found it amazing, it works really well and would recommend it to anybody

2 January 2022
Rated 2 out of 5 stars

Doesn’t work

Service and packaging can’t fault but the product doesn’t work very well. Tried it on my partners legs too and it didn’t work like the advert shows.

2 January 2022
Secret Make-Up logo

Reply from Secret Make-Up

Hi, so sorry that you've not got the results that you deserve. Also very sorry for us having not monitored this channel! We routinely handle customer questions and concerns via the email of our order confirmation process or via our social media feeds. We'll do a better job on Trustpilot in future, we promise! For now, there a lot we can do to help you get great results from Magic Crystal. We'll email you directly. Kind regards, Secret Make-Up

Rated 5 out of 5 stars

Suitably impressed!

I have now bought two of their products, first, the hair remover and then the dry skin remover and both times I have been suitably impressed! Both items are quality made, they came in their own little sleeve. Both times they were packaged well and delivery was quick!

I bought the hair remover as an eco friendly way to shaving my legs, it works quickly and leaves my skin smooth.

I would happily recommend these products! 🙂

31 December 2021
Rated 5 out of 5 stars

Excellent service.

Excellent service.. From ordering to delivery, this included a mistake with number of items ordered, however it was dealt with swiftly, efficiently and with immediacy. I will definately be ordering from Secret Makeup again.

17 December 2021
Rated 3 out of 5 stars

Not as expected

Somehow this worked the first time I used it, but only on my legs, although it took a really long time to do. Second time I used it on my legs, it didn’t remove all the hair, especially a round your leg bone. Tried it on my arms, but nothing. I will simply go back to razor or epilator!

13 December 2021
Rated 1 out of 5 stars
Secret Make-Up logo

Reply from Secret Make-Up

Hi, we can't find any record of you contacting us for support or requesting a refund. With apologies for the delay, we've not been monitoring Trustpilot. Please let us know what happened and we'll do all we can to help. We're at customerservice@secretmake-up.co.uk which i the email your order confirmation was sent from. Kind regards, Secret Make-Up

Rated 4 out of 5 stars

Magic Crystal works

Got the Magic Crystal which after two uses seems to work OK. It does need a bit of practice to see how to get it to work properly, but it does what it says it will and I can really see and feel the difference. Only thing is that I do seem to need to use it more often than advertised, otherwise I'm quite happy with my purchase so far.

18 October 2021
Rated 5 out of 5 stars

I’m not going to lie but was sceptical…

I’m not going to lie but was sceptical when buying these items as in the past some have not done anything it has supposedly to have done.
But these items the Hair remover and Foot skin rub down works great I would definitely recommend them to anyone thinking about getting these items.

12 October 2021
Rated 1 out of 5 stars

Literally a waste of money

Literally a waste of money, with incredibly stringent returns policy.

I thought it’d be bigger, so opened it to have a look, put it back and found out I can’t have a refund, because it’s been opened. I appreciate hygiene could be an issue, but then why offer a return at all?! So I said forget the return (especially as you have to pay your own shipping, just for them to inspect, and if they don’t approve it, they give you 10 days to let them know if you want it back or they just bin it!!)

So now I’ve tried it on my downy hair on my arm, starting with gentle pressure, and increasing, waiting for hair to go……nope, left with hairy arms and sore skin with a couple of abrasions.
Absolute con.
If the returns were more relaxed, I wouldn’t even be venting on here.
Honestly, save your money. I’m really disappointed 👎🏻

20 September 2021
Unprompted review
Rated 1 out of 5 stars

Do not buy from this SCAM COMPANY

Do not buy from this SCAM COMPANY, they don't offer refunds for a reason. I ordered the Magic crystal hair remover, product doesn't work. I followed all of the instructions on the sheet, tried it on me and my partner nothing... Total waste of money and terrible customer service I was blocked after asking for a refund as I said the product I received doesn't work! They must get allot of these complaints as the person I spoke to seemed frustrated I have screen shots of the whole conversation, I feel so stupid to get sucked into the fake reviews and photos. I put an honest review on the website from the item I purchased but it said it won't display as they have choosen to hide the review. I wonder how many honest reviews they have hidden because they don't march up to what they are promising. Don't waste your money

23 May 2021
Unprompted review
Show reviews in all languages. (100 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look