World of Books - Sell Your Books Reviews 93,932

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 10,523 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of the process, particularly when scanning barcodes and managing their items. The service is often described as efficient, with many appreciating the timely collection of items and rapid processing at the warehouse. Reviewers are also pleased with the prompt and fair payment, which is typically received within a week. However, some customers also noted issues with the product aspect, mentioning that the remuneration for books can be very low, sometimes only receiving a small amount for nearly new items. There were also occasional reports of items being marked as missing or rejected for wear, even when customers believed they were in pristine condition.

What people talk about most

Product

People report ambiguous experiences with product, with many finding the process of selling books easy,... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the app and website as... See more

Payment

Customers consistently note positive experiences with payment, highlighting quick and efficient processing.... See more

Service

Reviewers highlight positive aspects of service, noting its efficiency, ease of use, and promptness.... See more

Price

Users describe ambiguous interactions with price, with some reviewers finding the pricing reasonable and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

WOB are easy to deal with. An online scan, an arranged pick-up and we're off to the races. Seamless really. If I'm honest though, the books I sell don't warrant much of a cash return and by the time I... See more

Rated 4 out of 5 stars

The process was easy. I only didn't give 5 stars because after my shipment was received, I received an automated email saying that my package hadn't been received. However, customer service responded... See more

Rated 4 out of 5 stars

A mainly good experience, although for some reason I lost my basket and had to start again, but suspect user error! My only disappointment is when they claim a book is not in the parcel and you know... See more

Rated 4 out of 5 stars

Mobile app is easy to use, although it is quite difficult to see the whole basket on the screen. Even when I tried to edit the basket, it wasn't showing all of the books. I had to use the computer t... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

94k reviews

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Asks customers to review

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Rated 2 out of 5 stars

In the past I have done really well…

In the past I have done really well with this company. However, currently I am waiting to trade and they keep sending me a daily notification saying use code TRADENOW10 and it doesn't work. I have contacted them, sent them a screenshot as requested and heard nothing back. Then I messaged again and they said I can't add codes once I have traded, despite explaining that I have not traded yet. In total I have now emailed five times and had no luck. It is such a disappointment as I have done so well in the past. Sadly, I think they need to work on the customer service.

28 May 2026
Unprompted review
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

We appreciate you sharing your recent experience with us. We are concerned to hear about the difficulties you encountered with the promotional code and our customer service. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with a few details about the problem, we’ll do our very best to sort it out for you.

All the best,
Sell your Books

Rated 3 out of 5 stars

Bring back real people not Nora Bot

Sent cheque with wrong name. Took an age to get customer support because of Ai bot and not real person.

21 May 2026
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

Hi, Thanks for leaving us a review. We’re sorry to hear this and would love the chance to put it right. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your trade ID number and a few details about the problem, we’ll do our very best to sort it out for you.

Thanks again for letting us know and giving us the opportunity to make things better.

All the best,
Sell your Books

Rated 4 out of 5 stars

This is a good way to get excess books…

This is a good way to get excess books off your hands but the money you give could be a little better. We pay for the postage as for the low prices. A lot of times the books are brand new and you still give the same price as a very good book. I would like to be able to note brand new and maybe get a little boost on what you pay.

28 May 2026
Unprompted review
Rated 2 out of 5 stars

frustrating experience

Ordered a book 10 days ago. Said it'd be 2-3 days, hasn't arrived. I can't find a way to send an email to anyone on their site, or talk to anyone, other than a bot who just says 'hasn't been dispatched yet'.
yep, I gathered that.
Was trying to do a good thing and not buy from Amazon, but you're making the case to go back there.

28 May 2026
Unprompted review
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

Hi, thanks for leaving us a review. We’re sorry to hear this and would love the chance to put it right. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your order number and a few details about the problem, we’ll do our very best to sort it out for you.

Thanks again for letting us know and giving us the opportunity to make things better.

All the best,
World of Books

Rated 3 out of 5 stars

DISAPPOINTED

DISAPPOINTED. I THOUGHT I'D ORDERED THE DVD VERSION, TURNED OUT TO BE THE PAPERBACK INSTEAD. NOT WORLD OF BOOKS FAULT, I TOOK MY EYE OFF THE BALL, SHOULD PAY MORE ATTENTION IN FUTURE.

21 May 2026
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

Hi, thanks for leaving us a review. We’re sorry to hear this and would love the chance to put it right. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your order number and a few details about the problem, we’ll do our very best to sort it out for you.

Thanks again for letting us know and giving us the opportunity to make things better.

All the best,
World of Books

Rated 2 out of 5 stars

Double login loses books from my trade

Once the trade is accepted things run smoothly, but at least twice now I've logged on, added books to a trade, but when I've come to select sell my books I've being returned to the log on screen to log on and when I've done so my trade isn't there. When I try and add the books that were accepted, some of them are, some of them aren't. Very frustrating

21 May 2026
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

Hi, Thanks for leaving us a review. We’re sorry to hear this and would love the chance to put it right. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your trade ID number and a few details about the problem, we’ll do our very best to sort it out for you.

Thanks again for letting us know and giving us the opportunity to make things better.

All the best,
Sell your Books

Rated 1 out of 5 stars

Duped Out of $100+ for my books

I sent in my books. They communicated well throughout the process via e-mail. They let me know when the shipment was received and after it had been reviewed. They told me I would have a little over $100 deposited into my PayPal account (per my request) and then sent me an email congratulating me on my "First Trade." That was a couple months ago. I've never received my money. When I try to respond to the emails I was sent, I get an error message stating the address isn't valid. Feels like a scam to me! Duped once, but I won't repeat it.

17 April 2026
Unprompted review
World of Books - Sell Your Books logo

Reply from World of Books - Sell Your Books

Hi, Thanks for leaving us a review. We’re sorry to hear this and would love the chance to put it right. If you could drop our customer service team a quick email at trustpilot@worldofbooks.com with your trade ID number and a few details about the problem, we’ll do our very best to sort it out for you.

Thanks again for letting us know and giving us the opportunity to make things better.

All the best,
Sell your Books

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