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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, ease of use, and discreet nature, highlighting its value for sexual health. Many people commend the staff for being professional, friendly, and incredibly helpful, providing excellent support and communication throughout the process. The user experience is frequently described as straightforward and convenient, with quick response times and fast results. However, some customers also noted inflexibility regarding specific requests, such as test of cure timings, which left them feeling unheard and unsupported. A few other people also felt that the waiting times for certain services were too long, leading to concerns about worsening symptoms and difficulties for those who rely on the online service for convenience.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the service as efficient,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the ease of... See more

Response time

Users describe positive interactions with response times. Many customers praise the fast and prompt... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for being helpful, caring, and... See more

Based on these reviews

Rated 5 out of 5 stars

This is an incredible service and that it’s free is almost miraculous: quick, discreet, easy to use so nobody misses out, and with sms, calls and emails following up on anything that may need discussi... See more

Rated 5 out of 5 stars

Reliable, user friendly and efficient. SHL is an amazing program that has helped many Londoners and, as I’ve noticed, freed a lot of space in clinics for F2F appointments when they are really need... See more

Rated 5 out of 5 stars

Fantastically easy, clear, discreet and efficient service. After using their quick (usually three- to four-day turnaround) postal testing service many times, I was asked today via SMS to call a consul... See more

Rated 5 out of 5 stars

Such an incredible team, always very efficient, polite, willing to help. The follow ups are incredible, you see how much work and effort is put to keep us healthy and safe. Super happy to receive this... See more


Company details

  1. STD testing service

Information provided by various external sources

Sexual Health London is the new online sexual health service for Londoners and is ideal for people who want a convenient test without needing to visit a clinic.


Contact info

  • S9 1EP, Sheffield, United Kingdom

  • shl.uk

4.8

Excellent

TrustScore 5 out of 5

349 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderfully organised service

Wonderfully organised service. Easy to book a testing kit, you get live updates on where your kit is and what to do, and results are available in a very short time. They provide support with testing, treatment and follow-up. Amazing service!

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Reliable, user friendly and efficient.
SHL is an amazing program that has helped many Londoners and, as I’ve noticed, freed a lot of space in clinics for F2F appointments when they are really needed.
I understand some samples are a little bit harder to collect than others. But like anything new it just takes a little patience. And SHL has really good tutorial videos to help you out!
Thank you, SHL!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

They offer a great service, not only notifying you about the regular tests but also following up with you in case you need treatment or have any further questions. Really make you feel taken care of even from the distance. Actually love how we communicate through SMS.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Easy

Easy, straight forward and fantastically well coordinated. The test pack arrived very quickly and once posted back I had the results message in just a few days. I did require straight forward one off treatment the following day quickly organised.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Invaluable and Speedy - perfect for 21st Century Lifestyles

Cannot rate SHL.UK highly enough. Fast, efficient and thorough with all they do. Discretion assured, long gone are the days of a visit to the clinic, queueing for hours along with everyone else. A positive result ensures an appointment at the majority of clinics within 24 hours and treated accordingly. Excellent service for those not in a monogamous relationship whilst ensuring your health is monitored regularly. Your wellbeing is paramount with well placed questions as part of the online referral process.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

No nonsense

No nonsense, quick service. Easy to use at home testing and thorough follow up. Would recommend to anyone sexually active outwith a monogamous relationship.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service,
I had been using SHL for long next to my regular clinic! As fast I send back, the faster the results are! Always follows up with my treatment & responsibilities like inform past partners. Really good service, Much appreciated!

19 March 2025
Unprompted review
Rated 5 out of 5 stars

This is a really easy way to stay…

This is a really easy way to stay healthy and active whilst cutting the risk of infecting others. I do a monthly check and, when I have caught something, I have managed to get treatment before I get symptoms. Other companies offer this but SHL.UK is free. You don’t even pay for postage.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Valuable and convenient service

Their home kit delivery and testing times are always prompt and reliable, and during a recent call to discuss my results, Neil was both helpful and highly knowledgeable about their lab procedures. A really valuable and convenient service that we're lucky to have!

6 February 2025
Unprompted review

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