Helen Tang was prompt in getting back in contact with us about the wrong diamonds. We appreciate the honest answers. And the credit towards our next order. Very pleasant with us. Thank you for your he... See more
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I contacted the company because, I hadn't received my order. They let me know it had been delivered, but come to find out, the delivery person left the package at the wrong house, across the street fr... See more
I have ordered from Shopanydeals several times. The quality is excellent. I had a small incident with one of the pre framed picture and the customer service was quick and problem was solved extremely... See more
Helen in CS solved my issue to the best of her ability. She made sure that her customer was satisfied. Outstanding customer service is a number 1 priority when you have an issue and Helen solved my i... See more
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I needed help with the ledger which was…
I needed help with the ledger which was unable to read and ask if someone could send a clear copy so I can see which #/letters/symbols go where on the canvas. I can now see where everything's go now. I received a PDF file and it worked out great!! Thank you!
My order came in a very short time…
My order came in a very short time which was a great surprise to me. It was packaged well, and I know when the carousel is done it will be beautiful just like the picture that was posted. This is my second order from this company and I am sure there will be plenty more. I feel safe ordering from them. 08/19/2024
Positive experience
It was very easy to order what I wanted and arrived in a reasonable amount of time.
I have bought quite a lot from here…
I have bought quite a lot from here over the last year and I get great pleasure in making the kits up and seeing people's faces when they come in.I have had a couple of orders had the wrong stands in but when I contacted customer services they sent the correct stands straight away
Appreciated fast response to my inquiry.
Prompt reply and happy to deal with my…
Prompt reply and happy to deal with my concern. Thank you. I have placed another order in the last few days.
I received my order and when I started…
I received my order and when I started working on it I realized I was missing some of the diamond. I contacted them through Facebook and was contacted. They sorted out my issue and will be sending what I need. Very good customer service.
Reviewing first and second order
Got my problem with my first order sorted out. Second order arrived quickly. This company has some beautiful diamond paintings.
I ordered over $57 dollars worth of…
I ordered over $57 dollars worth of products and the packaging was smashed up, no instructions, no tools, glue or the clock hands were there. I contacted and was told I would be getting my missing items but nothing since. While the pieces I choose look beautiful I can't compete them. So sad as I thought it would be a bit better then Diamond Arts. It is not. I've order many products from them and never had this experience. I will not be ordering from this company again.
I ordered 7 items but only received 6
I ordered 7 items but only received 6. I notified the company one item was missing but they refuse to send the missing item or to refund my money for the missing item. I was told I will have to place another order and pay for more merchandise to get the missing item. I will never order from this company again. What a scam.
I love getting products from…
I love getting products from shopanydeals. They always have new products to pick from that are fun to do and assemble. The spinners and wind chimes are so beautiful and I get so many compliments about them.
Jinny
Prompt and courteous service
The advisor from Sopanydeals was prompt, courteous and thorough. All my questions about the delivery were answered without question. Also, I needed the instructions to my kit and it was promptly sent. Again no questions asked. I will deal with them again.
Thumbs up
My experience with you is only positive. When you dont have pictures I have ordered, you help me to replace with something else👍👍
I like the range of projects that you…
I like the range of projects that you stock. I think a little bit more attention to detail might be good and when a problem is reported, prompt action was attempted but could be improved.
Good communication
Good communication. It did take quite a while to get my replacement part because it was over Christmas and the Chinese New Year but they did communicate that the factory was shut down for the holiday and I did get my part so all is good. I will order from them again.
Hi they did a good job to communicate …
Hi they did a good job to communicate with me when I didn't know how to order and am happy with their sevice
Grateful help as I always got an answer…
Grateful help as I always got an answer to my question, thanks!!
I messed up my mailing address and they…
I messed up my mailing address and they got I messed them and they got back to me and corrected it. Can’t wait to get my order as the service so far is spot on 😊
I never received my order (twice)!
I never received my order (twice)! The first order was stuck somewhere and requested it to be shipped again...preferably overnight. The 2nd said it was delivered but that is not true. There is someone home 24/7, and I receive orders almost daily...this is the only order I never received and never received a refund. Will not order from here again.
Great customer service.
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