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Like so many others on here I ordered a pair of Hoka trainers. They took 4 weeks to arrive and when they did get here they were fake. The only way you can tell is by looking at the underside of the inner sole. The inner sole itself is much thinner than the genuine ones and the foot bed beneath it has none of the layering and ventilation the genuine ones have.

Total scam ,ordered my trainers didn’t receive them ,even Klarna keeps paying them even though I’ve sent them details saying I’ve not received them .Had someone called Charlie email me to blame Royal Mail .Thats just to stall me until Klarna have got all their payments .How do scammers like this get away with it

This is a scam, do not buy

*SCAM ALERT!* STEER CLEAR!!!

Ordered a pair of Hoka trainers on 12th May, got 3 emails confirming order and tracking info...17 days later stull haven't arrived. Emailed them, crappy response:

"Thanks for getting in touch. I can confirm your Hoka running shoes have been shipped and are currently on their way to you.

Sometimes Royal Mail experiences delays in scanning parcels into their system, which can make it seem like there’s no movement. Rest assured, your order is in transit and should arrive soon.

We really appreciate your patience, and please feel free to reach out if you have any further questions.

Best regards,
Charlie
Customer Support Representative"

Thanks Charlie, but I've put a Visa dispute in so hopefully I'll get my money back via the bank.

Avoid websites which only accept cards... I should have known better. And I'll probably get the refund but these companies have got away with theft. And I let them 😡

A scam…. Ordered trainers….3 weeks ago…just like others received an email …but when you attempt to track order…surprise surprise there isn’t any order…

I wish I could give this zero stars...and I wish I had read these reviews before ordering. Ordered a pair of trainers, reasonable price, so they weren't so cheap it was ridiculous. Ordered on the 9th May and am still waiting. No response to any emails or Instagram messages, they took the money straight away and now I'm left with nothing. Total scam!! Don't do it...spend a bit more and go elsewhere.

I would rate less than 1 start if that was an option. Ordered trainers that have still not arrived. They lie and say its been shipped but the tracking infor if false and royal mail don't have the parcel.
Please stay away! Complete scam.
I'm now trying to get my money bank via the bank as they've stopped communicating.

SCAM! Stay away from this company order a pair off hokas! 3 weeks still not received, they send a tracking number for Royal Mail what nevers registers with Royal Mail, poor communication. Please do not fall for this like I have

I wish I had read these reviews before ordering. Like everyone else, I ordered a pair of trainers, got a conformation email order, then recieved a Royal mail tracking number, but no goods. I emailed a few days later and got a reply saying they had been dispatched, but 20 days later, nothing, and no reply to emails. Now got to go through the bank for chargeback to recoup my money !!

Ordered trainers on 13 may but nothing received till now. Tried to contact them via phone, email and chat but no reply from any side. AVOID THIS SITE!!!

Please avoid using this company. All evidence indicates that it is a scam. You will not receive anything you pay for.

Your order will just say sent to Royal Mail but no item exists because it turns out it’s a scam.

How stupid could I be to touch this company for a trainer's order..Ordered 11th May, emailed 2x and was told they were dispatched, no tracking number, so asked for a tracking number and my trainers can't be traced on Royal Mail..that's because I know I'm not going to get them.

UPDATE....I GOT A REFUND

Don't trust this bunch of crooks. You will not receive anything from the. Placed my order on the 8th May. Got a tracking number for Royal mail from them 2 days later. If I click on this link, it is now not available. If you go on the actual royal mail sight, it says seller informs us you parcel has been dispatched. 13 working days later nothing, and 18 days since order was placed. I did get an email back from someone called Colin, assuring me my parcel was on its way. A load of lies. Now they are not even replying to emails at all. Just one big scaming con this sight. Please don’t touch it.wish I had seen the other reviews before I ordered. You have been warned.

Company took money. No rooduct delivered

Shady company - confirmed order but no tracking number and no response. I'm pursuing refund through my credit card. DO NOT USE THIS COMPANY

Do not buy con artists disgrace do not buy from these charlatans

Never received the item, unfortunately I lost £53 buying a trainers.

Please do not buy from them, I can see that website now is not working.

Items never arrived, I received a Rpyalmail tracking number. The status of the parcel never changed from "Sender has dispatched Item".
Tried emailing them but no response.

This is a scam website.

Scam company. Should be shut down from trading standards and website removed as the scum from Foxtons are just ripping people off. Sad people without morals