Shop Miss A Reviews 

Save your time and you money and go anywhere other than this site. Their customer service is trash and they dont care about their customers at all. I placed an order nearly 2 months ago, my package is finally supposed to be delivered today. (yeah I still technically havnt gotten it). After almost a month I contacted them about my order not being fulfilled. I didnt get an actual response back from customer service, just a random tracking number with no explanation or apology for the delay. When I looked up the tracking number it just said a label was created but no package was received by the company to the shipping facility. So another 2 weeks go by before I contact them again that they have not gotten the package to the DHL Shipping Facility to ship to me. I believe they gave me the tracking number to "shut me up" for a while. After I demanded a refund did I get another, not helpful, reply from "customer service" that my package had just been sent to the facility to ship to me. Please do not waste your time or money on this site, you wont get clear answers from them on anything and they are completely unhelpful to their customers. They take your money right away and expect you to wait months for your order.

GODDARN this shop is pissing me OFF. I placed an order on april 8th. YES YOU READ THAT RIGHT, FLIPPING APRIL 8th. You know, it feels like such a long time ago that i have nostalgia. Ah, that’s when we were hoarding toiletpaper! And thats before the world exploded in violent protests! Ahh the memories!

No but seriously, i have emailed with customer service about three times now and the only response i get is: hErE iS yOuR tRacKiNG nUmBEr, We’Re eXpERiEnCinG dELaYs BeCaUsE oF cOVId’. Well no shirt LINDA since i have opposable thumbs I was able to track the order myself and it IS STILL IN SOME SHIRTHOLE IN TEXAS OF ALL PLACES. I have ordered stuff from China that took a fraction of the time to arrive in the Netherlands, and thats where the VIRUS STARTED YOU TWATWAFFLES.

So anyhoo, I have no option than to wait and wait and wait. Maybe my grandchildren will be able to enjoy the makeup. I do hope they are still big into highlighter at that time.. who knows!

Greetings from a much pissed of thirtysomethingyearold lady

i will NEVER buy anything from shop miss a again. i placed an order on may 5th and just received it today, june 2nd. customer service was VERY slow and HORRIBLE communication. i was never alerted if my order was processed and only received an email, after i emailed their support team, that my order had shipped. when i opened my package, a few of my items were missing even though it says they were included on my packing slip. if i'd known this store was basically just an online dollar tree, i would have saved my money. i could have gotten all of these things at the dollar store by my house. it looks cheap and feels cheap. i don't recommend this store and i will never waste my money here again.

AU$1.55 for most of the things in there, cannot complain. Some of their stuff are really great like foundations and highlighters. I bought a creamy eyeshadow that was awful though. Apart from that all is good very good bang for your buck.
Takes too long to deliver though

I hope my stuff comes. This website is makeup for very affordable products correct..who do they think is buying these products?? people that don't have money to burn!!! Taking our money and making us wait is absolutely absurd and they need to get it together. I ordered MAy 5th. MAY 5th!! "two weeks time is a lie IDC if COVID-19 is messing yall up because people have been complaining since 2016!! what's the excuse? I order 30 dollars worth of stuff and I'm bored as hell in this house. I ordered form Juvias place and my order came in 4 daysmafter I ordered from Shop Miss A and it still came before. there is no excuse at all. Being Juvias place is way more popular the Shop Miss A. Shop MIss A is going out bad on god.

they charge your card immediately, but your items take forever to deliver. hopefully you're in no hurry for your order because it will take at least a month for you items to arrive.

I honestly have been using this website for a few years now and I still love it! Their AOA products are so amazing for the price point. Because of COVID-19 their handling times are being delayed, but that is understandable. When you go on their site, a banner will pop up from the bottom telling you what order dates they are processing currently. Their $1 makeup products are usually a hit and miss (a hit more often than not), the AOA Studios and Charity Edition products are great!

this website is full of crap. I posted my.order on 5/13/20. Order status changed to fulfilled on 5/22/20. Also got an email that day saying that my tracking # will take 48hrs to update for me to be able to track my package. After 48hrs, I msged them to ask where my package was? They got back to me and said it is in the last stage of processing. Here I am, 48 more hrs later with no updates and no reply from them about why my order hasn't updated after 96hrs. Theres a big difference between shipped and processing. They are deceiving and full of crap. Spent nearly $80 for a bs customer service company. If I'm jobless and have a phone, they should be able to afford a phone for customers to call.

Guys I know reading these reviews can be scary but I PROMISE you are going to get you items!! We’re in a pandemic right now so they have a hard time shipping orders in time, just be patient!! They will answer your emails and questions! The products are worth the wait.

I ordered from this brand end of March 2020. And still haven’t received my order two months later.
It took a month before it even left its depot in Texas and then it made its way to Chicago to fly internationally to the uk. Which cost me around £16-£17. Which is a lot of money for shipping, for it to not arrive. I got updated on the app finally to say it arrived at an airport in London Uk. But I never received new tracking updates for the uk delivery company who would be shipping it to my address from London. Been about 2-3 weeks of it being in the uk, no idea where it is, no tracking information for who to contact next, and More importantly no parcel. Definitely don't recommend ordering from this brand if you’re international. Shop Miss A have stores in Texas, US. So if your from the US, It would Be safer to just visit their stores, instead of hoping it will be sent globally.

I placed an order three weeks ago and my order is still not "fulfilled" when I check on it. I have emailed twice over the past two weeks and just today received an email stating that I will receive an email when my order is being processed but due to Covid, it is taking a little longer to process orders. I get that it might take a "little longer" but it has been three weeks and my order still has not processed. Who knows if I will even receive this order. I replied to the email they sent me this morning asking to cancel order but have not received an email back. I'm not holding my breath.

Total scam! I placed an order of lash lift kit on April 13th, 2020, waited over 2 weeks but never received my order. Inquired with "support" email on 4/29 on the status of my order. I did get a response a few days later apologizing for the delay and they would investigate the issue and would update me within 2-3 days. I waited another week with no update. I sent another email on 5/8 inquiring again, no response, sent another email 5/18 asking for a refund, and of course no response. SCAM! DO NOT buy from Miss Actually!!

Have not received my delivery of €28 euro plus 9.95€ delivery fee, a total of €36.95. They have terrible customer service and send the same emails over and over. DO NOT ORDER FROM THIS COMPANY NO MATTER WHAT. I know you will think ur experience will be different but it won’t. Check their insta comments as well, they practically scam people.

Terrible actually hahaha.

Yes don’t get me wrong, cheap! But when you add shipping which is £8 by the way, it’s not as cheap as you might think.

I ordered on the 2nd of April were now at the 17th of May and still no delivery. I had a shipping update on the 17th of April to tell me it was still in Texas, it still hasn’t left 1 whole month later.

I get this is a drop shipping site of some sort however, a company with this many people buying from them and leaving terrible reviews, you’d think theyd be transparent on there website and manage people’s expectations with regards to shipping times bit better. I don’t care if it costs me more then I spent to buy it, but the second I receive the parcel I’m gonna send it back.

It’s a no from me chicks x

I made a purchase and never received it and contacted DHL and USPS and both said my package hadn't been sent out by then it had been a month and a half i then proceeded to contact them for a refund in which i got no response that was 2 weeks ago.

I waited a month for my order to arrive. Opened my package and the one thing I was looking forward to getting wasn't in there. They sent me the Essential AM brush set when I ordered the 10 piece Hi-Def brush set. It took them 3 days to answer my email asking for pictures and now here I am again waiting for someone to read and respond to the pictures. This is the worst customer service department EVER! Just save your money and buy from BH Cosmetics!!

The absolute worst customer service ,
The absolute worst shipping time. It’s been a month since I placed my order and still no shipping , I keep contacting customer service and they keep
Telling me to wait. I’ve ordered things from overseas that came
Quicker. I will never order from this site again it’s trash!!!

The package took almost 2 months to arrive and there was not much shipping information for Canadian shoppers. Besides the shipping flaw, the products all arrived in one piece and it was well packaged!

Scammers stay well away customer service is non existent took on with a student money! 2 months now I been waiting and I’m not taking the corona as an excuse because I’ve received things quicker from China and only placed the order 2 WEEKS ago. Emailed several times and only once got an email back which wasn’t one bit helpful? Disgraceful I’ve informed them I will be taking them to the small claims court

I've ordered from this site 3 times now and it's great!! It's basically an online dollar store which is soooooo fun! All 3 of my orders showed up just fine and did not take a super long time. The lash primer and mascara blew me away today! For a buck each? Whaaaaat? ❤ Socks and oils are great too! Some earrings are much bigger than they look though!