Shoppers Drug Mart Reviews 

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Waiting for pharmacist appt. Was booked for 5:05pm. Came 20 min early. 5:15 still waiting. Previous customer was into my scheduled appt time.
Then pharmacist left. At 5:30pm I went to prescription pick up counter asking about my appt. Was told to have a seat by pharmacy tech. At this point now waiting 45 mins.
5:35pm another pharmacist said if it's just prescription refill then he would do it on computer for me. 2nd pharmacist returned, came out of consult room and called my name for my appointment. 30 minutes past appointment time.
Told pharmacist that was already helping me that this has been the shittiest. service I have ever had. Since the pharmacy changed hand in the previous year, the staff are more ethnic and have to repeat name and birthdate multiple times before they can find me in the computer.

Amazing staff Tara is so nice and helpful I totally recommend all of the staff are awesome

I didn't expect to see so many negative reviews here. I guess when people are satisfied with the service, they don't bother to say thank you. I want to say thank you, because I shop at your stores all the time.

I purchased 2 of $100 amazon gift cards physically from a store in Peterborough ON. When they were being used, we discovered that they were scammed and all the money had disappeared. I called the number on the back of the gift cards and was redirected to submit a claim online. I did so and uploaded all the information. I have proof of everything. They then deflected me to call Amazon which was just as useless which I shouldn't have to do anyways as I didn't buy the gift card from them directly. No two customer service agents knew how handle this and no one at Shoppers could or would help.

Stay aways from this company!!

I tried several times to contact the Post Office. Was transferred several times and put on hold several times. The person working the phone system could not understand English. Never got through to the Post Office. I will never do business at this location again on King George Hwy in Newton.

Stopped at Shoppers on way home from work. Bought milk, ice cream bars and a frozen pizza. I was using self-checkout. When I got home I happened to look at the receipt. The ice cream bars were posted as on sale at $4.99 from $6.99. My receipt showed I was charged $6.99. The pizza was posted as $5.00 down from $5.99. I was charged $5.99. I went back later in the evening to check, verified the posted pricing- the cashier said the posted prices started at 6pm. Seriously? There is no mention of pricing taking effect at 6:00 anywhere, I have photos of the shelf tag- price effective until 4/23 is all it says.Then the manager, who happened to be at the cash dealing with another customer problem said in order to get the overpayment refunded I would need to bring the items back. Seriously? This is so ridiculous and such a scam I cannot believe it. These pricing scams at Shoppers have been going on for years. Watch your receipts, they are most likely wrong.

Very unhelpful and condescending pharmacist. Was trying to get a few emergency migraine pills while visiting from another province. Had my prescription faxed to SDM. Four times. But SDM insisted they had never seen it. Suggested I pay a random doctor online to write me a new prescription.

Switched to Pharmasave. Friendly, helpful, kind, understanding. Had me set up in no time. Will never shop at SDM again.

I'm normally very happy with Shoppers Drug Mart, but Shoppers Photo lost all my photos. I had a large amount of photos stored on their website and it was all deleted because of changes that were made. I sent them a message and they said that after the new website is finished I would have my photos back. They lied. I never got them back and now they are saying it is impossible.

Shoppers Drug Mart is an establishment I am always able to rely on when I am in need of hygiene products of any kind. Any different product I have needed, Shoppers has always had in stock and at a reasonably affordable price. The consumer purchase experience here is very efficient with aisles clearly labeled to be able to find whatever product I am searching for and purchase with little to no wait. I recommend this establishment.

Shoppers drug Mart will be the next company to go out of business!

I avoid ordering from shoppers drug Mart after years of bad service and other.

However they were the only location that had my product so I took a risk, ordered online because you could not purchase in store.
Promise delivery was April 6th. And I am still waiting. Shoppers drug Mart did not email did not text no information was sent to me in regards to their late delivery.

Now I am going to have to fight to get my money back. Who knows if I will ever see my product? And if it doesn't arrive what condition will it arrive in?

Horrible experience, supervisor Peter stopped me to choose a deodorant by smell it,unbelievable, nobody did that ever!!!!
North Road , Burnaby, BC.

PS Never come back.

My husband and I came to Shoppers Drug Mart on Victoria Avenue in Niagara Falls on Friday April 3, 2026 to do some shopping. My husband who is diabetic needed to use the washroom as he he has done on numerous occasions in this store. He went to ask to use the bathroom at the pharmacy station where he was told that it was out of service. The two employees Jasmine and Mary-Anne proceeded to tell him to go urinate outside and laughed at him. This is appalling and disgusting behaviour. Shame on them for belittling a diabetic good customer. I will follow up with the store manger and head office. Horrible customer service!!!

Very rude unhelpful staff. Anything one asks, seems too much trouble for the staff! Shopper’s is a LAST RESORT stop for me. The don’t deserve the business!!!

Highly recommend not applying for jobs here, especially for beauty positions. The work environment is extremely unprofessional, toxic and management does not handle employee concerns seriously. Beauty manger Ambrose from 1410 shoppers drug mart may appear to be the face of Shoppers from the outside, but anyone who has actually worked with him knows how biased and unfair he can be. Shift distribution is not handled equally, and favoritism is very obvious.
They keep hiring new employees, but nobody stays because shifts are promised during hiring and then not given. Recently, many of the older employees left for the same reason; unfair treatment and lack of proper management support. Several of us raised these concerns multiple times, but no action was ever taken. Lately, he has also been targeting employees who spoke up about these issues.

I had already been approved for leave, but due to the ongoing war situation I was unable to return to work on time. Instead of communicating professionally or trying to understand the circumstances, he chose to terminate me without giving any clear reason. On top of that, he blocked me rather than handling the situation in a proper and respectful way, which only shows how unprofessional the management is. I will be attaching screenshots for reference..

Overall, this was a very disappointing experience. I would strongly suggest looking elsewhere if you want a fair workplace, respectful management, and stable shifts.

The most expensive drugstore bar non.

Customer service is basically non existent. Called early in the day, was on hold for an hour and forty minutes then the call ended? So I tried again later in the day, they say that your wait time will be less than an hour and 15 minutes. I’ve now been on hold for two hours and twenty minutes. Why is it such a challenge to contact any company now a days? It’s ridiculous.

The Shoppers Beauty Event- Online only- up to 30% back in points on March 4 and 5.
I put 3 items in my basket, but had to clarify a shade so went to my local store. Came back in the afternoon of the 5th and all the bonus points had disappeared from the Shoppers site. Spent an hour on the computer- restarted the computer, logged out of Shoppers account, took items out then put back into my basket- nothing worked. I then spent an hour on the phone, forwarded to 3 different departments so 3 times long waits before finally getting a service rep to file a case,
Shopper's response to my claim- the bonus event had ended (it had not as I filed the claim on the 2nd day) and they insisted I provide proof there was such a sale at their own store. Their final decision- after several e-mails- the sale had expired so I had no claim- so inane and insulting it is beyond insulting and ridiculous. What should have been a very simple issue to resolve was made far worse by an inept customer service department. Never again would I shop at Shoppers for cosmetics of any kind.

Shoppers has the most confusing website, doesn't make sense

The employee forced me and my small friends group out if the store, we told that they could look through our bags, or we leave then on the counter. The employee then told us to leave
and if we wanted to shop there we cant having any bags and only one person. They then proceeded to allow other groups with bags into the store.