Had a bike fit at Sigma sports and it was a really insightful and helpful experience. Salvo was exceptional when it came to what I was looking for from the bike fit and also offered some strength tra... See more
Location
Switch locationHigh Street 37-43, St Johns Place, KT1 4DA Hampton Wick, England, GB
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See what reviewers are saying
Sigma are a great shop. They have very knowledgeable, helpful and friendly staff and because they sell many different brands of bike they will find the right fit for you as opposed to pushing one bran... See more
Supreme customer service today. Eddie deserves Employee of the Month 👍 Gave me reassurance about a worry I had regarding my frame (saving me an unneeded and expensive trip to a carbon inspection shop... See more
Purchasing shoes which I couldn't do online as needed to try on. Therefore visited store in Hampton Wick & seen by Mark who was extremely helpful. Tried on several makes & sizes, then went away to con... See more
Company details
- #22 of 96 best companies in Bicycle Shop
- #13 of 62 best companies in Bike accessories store
- #14 of 39 best companies in Running Shop
Written by the company
We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.
About Sigma Sports
Written by the company
- Easy Returns!
- Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
- Free UK Delivery!
- We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
- Save £25 Off Your First Order
- New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
- 0% Finance
- Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
- Worldwide Delivery
- Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
- Shop on the Sigma Sports app!
- Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.
Contact info
High Street 37-43, St Johns Place, KT1 4DA, Hampton Wick, England, United Kingdom
- 0333 006 8833
4.8
Excellent
1k reviews
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Sigma understand what is required and…
Sigma understand what is required and respond accurately and immediately.
15 May 2026
Great tailored bike fitting and bike…
Great tailored bike fitting and bike selection process.
Staff have very good product knowledge.
Well priced.
17 May 2026
Personal service from bike fitting to…
Personal service from bike fitting to choosing the parts
17 May 2026
Great Service and People
Great, fast service. Even held onto one of my purchases that didnt fit into my backpack on the ride home so I could collect it the next day.
14 May 2026
They say you can’t buy happiness but…
They say you can’t buy happiness but you can buy a bike. Purchased my dream bike (an Sworks Tarmac SL8) from the London store using their jig to assess my geometry for the new bike. James was very helpful throughout the whole fit process and took a long time with me to make sure all the parts I needed to replace on the new bike were just right. The only minor point I would note is that some of the measurements on the jig weren’t quite correct with the new bike but it didn’t matter in the end since the real dimensions were an improvement on the estimates of the jig. All in all, would 100% recommend. Also got the bike at a great sale price deal!
2 May 2026
I firstly phoned sigma sports as I had…
I firstly phoned sigma sports as I had some Questions. The phone was answered promptly in a professional manner , all my questions were answered and went onto the websit and placed a order which was sent and I received in good condition .
13 May 2026
Helmet purchase
Great advice & got to try new helmet styles in store beforehand and then ordered online for delivery due to limited variants in store. Arrived promptly in good condition. Using my new purchase, which is good!
13 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rude customer service
Rude customer service
I was interrupted several times by the person on the phone whilst trying to explain the situation. Sigma use DPD and will not leave the parcel. It's basically impossible to get your order if you are not full time at home.
Sigma really want to fill the online void of Wiggle but are incapable of doing so.
20 May 2026
Unprompted review
Reply from Sigma Sports - Hampton Wick
Hi NI,
Thank you for taking the time to leave your review.
I'm sorry to hear about the issues you have had with your order. I have spoken to the member of staff you spoke to. I believe my colleague was explaining that the reason we can't leave parcels is due to the relatively high cost of the items. We have put this in place to try to ensure you receive the correct items, without the chance of theft or fraud.
My colleague was also explaining that your order has been returned to sender by DPD and that we can then offer several options to resolve this for you.
Unfortunately I was not able to review the call, but the account from my colleague differs slightly. Whether there was a delay on the call or a misunderstanding, I'm not sure. But the staff member was answering questions you posed to her and was not intentionally interrupting.
I can see that once your order has been received we are due to process a full refund for you.
If there is anything further we can assist with please do reach out.
Many thanks,
Chris
(Customer Care Manager)
Fast service
11 May 2026
Great experience
Great experience - very knowledgeable and thorough staff, answered all my questions and I left feeling very confident I'd bought the best bike for me that was also well-fitted and knowing that I could come back with any further questions and issues.
12 May 2026
Professional service coupled with…
Professional service coupled with excellent advice from the team at Hampton Wick store, keep up the great work.
15 May 2026
Great new bike from the crew!
14 May 2026
Top service
Very good service , online (and in store). Super helpful and responsive if any questions or issues. Thank you
13 May 2026
Fantastic service
Fantastic service. Had a number of issues with my second hand bike. Had a gold service booked in and was promised my bike would be like new. Don’t disappoint. Decent ride before. Amazing ride now.
Can’t recommend enough.
Thank you
8 May 2026
Easy to order
Easy to order, quick and efficient in the Hampton Wick store when collecting.
4 May 2026
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