Sigma Sports - Hampton Wick Reviews 

1,451
•
TrustScore 5 out of 5

4.8

High Street 37-43, St Johns Place, KT1 4DA Hampton Wick, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

A highly detailed and rewarding bike fitting session with Salvatore. The time flew by and managed to get a lot of testing of positions and optimising in throughout the session. Amazing how an experi... See more

Rated 5 out of 5 stars

Fantastic fast service from Sigma Sports with bike fit and assembly. I’ve been a returning customer for many years because this outfit knows their stuff and just about every aspect of road cycling. I... See more

Rated 5 out of 5 stars

A great session with Salvo to get me tuned in to the bike. Insightful and personable, Salvo was able to make adjustments to my position to reduce the pressure on my neck. His holistic approach made... See more

Rated 5 out of 5 stars

I found the selection to be varied and amazing value in the discounted items section. The ordering process was simple and easy to navigate., with a generous free delivery for orders above £50. My wife... See more


Company details

  1. Bicycle Shop
  2. also in
  3. Bike accessories store
  4. Running Shop

Written by the company

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Written by the company

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Contact info

  • High Street 37-43, St Johns Place, KT1 4DA, Hampton Wick, England, United Kingdom

  • 0333 006 8833

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,451)

4,062 reviews in the last 12 months

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Rated 5 out of 5 stars

Great bike fitting service

Having bought my new bike through Sigma Sports online, I was fortunate to have Salvo carry out my bike fit. He spent the entire morning meticulously analysing every aspect of my riding position and fine-tuning the bike to suit me perfectly. His expertise, biomechanical knowledge, patience, and commitment to getting everything exactly right were outstanding. This service exceeded my expectations, and I now feel more comfortable, confident, and excited to ride.
I would also like to mention Simon, as I am extremely appreciative of his assistance and professional customer care solutions in helping rectify some initial purchasing issues I experienced with the online service. Thank you.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Really easy ordering process for click and collect in store. Competitively priced. Great friendly and professional in store collection experience.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a wheel in July

I ordered a wheel in July. I was sent through a payment link and duly made payment. Having heard nothing I rang and was informed that I should have rung and confirmed payment and the wheel had not been ordered. This surprised me as I would have thought someone would reconcile payments to orders. The wheel was then ordered and I was told seven days was normal. I heard nothing for 10 days and rang again. The wheel had been delivered that morning and I picked it up. The wait was more than three weeks. All I received was an apology. This is very poor customer service

22 August 2026
Sigma Sports - Hampton Wick logo

Reply from Sigma Sports - Hampton Wick

Hi Richard,

Thank you for taking the time to leave your review.

I am sorry that your experience was a negative one. I do appreciate that this is frustrating to have had to wait so long, unfortunately with manual payments we are not notified when a payment is made and rely on the customer notifying us in order to apply the payment, my colleague did mention this in his email to you at the time.

I am glad to hear that you have now collected your wheel.

If there is anything further we can assist with please do let me know.

Many thanks,

Chris
(Customer Care Manager)

Rated 3 out of 5 stars

Good service from Sigma sports but let…

Good service from Sigma sports but let done by Royal Mail who were supposed to deliver yesterday but still not received, already 2 days late

21 August 2026
Sigma Sports - Hampton Wick logo

Reply from Sigma Sports - Hampton Wick

Hi Alan,

Thank you for taking the time to leave your review.

I'm sorry to hear that Royal Mail have not been able to deliver to you yet. It looks as though they have encountered some issues delivering to you.

I will reach out to you directly in order to offer some assistance.

Many thanks,

Chris
(Customer Care Manager)

Rated 5 out of 5 stars

Willam’s service

Willam served me. He was superb, his advice and Knowledge on shoes and socks was first class. He also discussed wider subjects of potential bike insurance and frame sizing. I’ll certainly return

21 August 2026
Rated 5 out of 5 stars

Mathew is a complete legend

Mathew is a complete legend. Dealt with him a few times he’s always effortlessly so efficient. I needed a SL9 frame I looked world wide, everyone said 6-9 months he got it for me within 8 days. I’m very grateful. Thank you again.

21 August 2026
Rated 5 out of 5 stars

The service team did a great job on my…

The service team did a great job on my 10 year old Scott Foil, even suggesting i have a silver service rather than the gold i had booked as the wheels were new.
The bike rode like a dream this weekend which make the sport so much more enjoyable.

20 August 2026

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