Iv just purchased silk and bubble, not even exajurating I used it for the first time yesterday as a 10 min treatment after washing my hair firstly IT SMELLS DIVINE, secondly I cant belive how smoot my... See more
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I ordered the besties bundle mask x2 and I only received one bundle. I have emailed the team several times also via Instagram, filled in online form, Facebook messenger and have had no reply back. Abs... See more
Company replied
I wish I had read the reviews before placing an order. I ordered the ultimate bundle, more than a month ago and still not received my order despite chasing them up via email and social media. Appallin... See more
the hair mask is quite an expensive product but worth the price. for a first timer, i’ve only used it twice in one week and the results were amazing, my hair literally feels so soft & shinier with les... See more
Company replied
Company details
Written by the company
Silk & Bubble are no ordinary brand. Striving to develop a product born of the company’s ethos and values while cultivating a formula that delivers ground breaking results has been no easy task. This 100% organic, vegan and cruelty free super nourishing hair growth mask takes your haircare regime to another level. A glorious medley of coconut, fig, aloe vera and argan oil gently replenish and restore dry and damaged hair while blessing your locks with the strength and body you never thought possible.
Contact info
Unit 5, Cunningham Court, Lions Drive, Blackburn , BB1 2QX, Blackburn, United Kingdom
- info@silkandbubble.com
- silkandbubble.com
2.7
Poor
756 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible Customer Service and Faulty Product
I purchased the silk and bubble bundle which contained the shampoo, hair mask and hair mist.
The mist arrived leaking and the box was soaked, I spoke to customer service regarding this and they said they will send me another mist replacement and I still did not recieve it. I have sent another follow up email regarding this and no one has got back to me. This issue occured on the 2nd of August and it is now the 31st of August. Extremely dissapointing
2 August 2023
Unprompted review
Failed to deliver my product at all
Failed to deliver my product at all. I tried to contact the company but had no response. I had high hopes for this products as so many influencers promote it. Absolutely disappointed and would never reccomend this to anyone
4 January 2023
Unprompted review
Dispatch issues
13 April 2023
My delivery arrived very late which i…
My delivery arrived very late which i had to chase up and they promised a compensation which they never even sent.
28 February 2023
Failed beyond imagination.
Failed to deliver in time as promised. Eventually arrived after a few months but by then I had forgotten completely about this product and didn't really need it anymore. I genuinely couldn't be bothered with the hassle of returning this so I kept it and now use it as an expensive paper weight.
28 February 2023
I ordered the silk and bubble shampoo…
I ordered the silk and bubble shampoo from them on first of december last year. Got 2 bottles. I received my order well. I used it for a week and noticed i had a terrible itchy scalp. I just kept itching all day and night. I then decided to stop using the shampoo to see if it makes a difference and to see if i it was really the shampoo that was causing it. And it was. so i immediately contacted them via email. After numerous emails to them they finally got in touch and asked me to check if any of the ingredients on it were allergic to me. I checked and replied no that was not the case and explained everything in detail. since then i have bounced the email to them so many times but not one reply.
Absolutley bad customer service. I would never buy from them again. The fact that they dont even respond to you being a big company shows that they are very unprofessional and only there to take your money. Once u place the order they do not care. It has been over 4 months now for this on going issue. I mean how long does it tske to get back in to contact with someone or reply to n email.
I would not recommend this company.
1 December 2022
Unprompted review
I placed an order in December and my…
I placed an order in December and my order was wrong until this day its not been sorted out I have contacted them many times and noone has responded to my emails.
3 January 2023
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM. Terrible company. Waited over 2 months for the products I purchased and got some excuses as to why the order never reached me. Until I demanded a refund did they decide to send my order. Absolutely useless and I will never be ordering from them again.
3 January 2023
This product is amazing
This product is amazing! I can’t do without it. My hair is now soft and strong and looks beautiful!
3 January 2023
Amazing products
Fast shipping , easy ordering process and amazing quality products ! Loveee my shampoo and mask .
30 December 2022
Worst experience given wrong product
4 December 2022
I did not receive my parcel or a refund
4 December 2022
The products helped my damaged hair
4 December 2022
I cannot recommend this product enough…
I cannot recommend this product enough the hair mask is amazing, we have just started to use the mist and I have to say it’s the best thing ever! Service was 💯 I’ve had doorstep delivery everything about this product for me has been 💯 .
I have used this product for 3 years now and it’s by far the best . Thank you a Silk and Bubble .. and of course management for quick responses to my dm’s 👍🏽😍
4 January 2023
Unprompted review
Reply from Silk & Bubble
Thank you so much for taking the time to leave such a positive review of Silk and Bubble! We are thrilled to hear that you love our hair mask and mist, and that our service has met your expectations. We take pride in providing top-notch products and customer service, so it's great to know that our efforts have paid off.
It's also fantastic to hear that you've been using our products for three years and that they have consistently been the best for you. We're always striving to improve and provide our customers with the highest quality hair care products, so your feedback means a lot to us.
Lastly, we appreciate your kind words about our management team's quick responses to your DMs. We're always here to help and answer any questions you may have.
Thank you again for choosing Silk and Bubble for your hair care needs, and we hope to continue providing you with excellent service and products for years to come!
My order was sent for delivery on 8th…
My order was sent for delivery on 8th December 2022 and I was unable to accept the delivery as I was not at home. The order was sent back to Silk & Bubble and the customer service assistant said it could take up to 30 days for them to receive the item back. Only then can they send the item back / issue a refund. It is now 28th January 2023 and the customer service assistant has stopped replying to my emails. I don’t think I will be getting my product let alone a refund. Have purchased once in the past and this would have been the second time but won’t be purchasing again.
9 December 2022
Unprompted review
Absolutely poor service
Absolutely poor service - Sent my items back for a refund, heard nothing for a month. Emailed/direct messaged/called and had no response except automatic useless responses. Still haven’t been able to reach anyone regarding this.
Appauling service and wouldn’t recommend purchasing from this company at all.
4 December 2022
Unprompted review
Reply from Silk & Bubble
Thank you for taking the time to share your experience with Silk and Bubble. We're sorry to hear that you had a poor experience with our customer service team and that you haven't received a response regarding your refund.
We understand how frustrating it can be to not receive a timely response, and we apologize for any inconvenience this may have caused. We want to assure you that we take customer service seriously and are committed to resolving this issue as quickly as possible.
We would like to investigate this further to find out what went wrong and to make things right for you. Could you please provide us with your order number and any other relevant information, so we can look into this issue and get back to you as soon as possible?
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We value all our customers and strive to ensure that every experience with Silk and Bubble is a positive one.
Great customer service
Lauren was amazing, she resolved my query very quickly and effectively.
Thank you
6 December 2022
Unprompted review
Reply from Silk & Bubble
Thank you so much for taking the time to leave such a positive review of Silk and Bubble! We're thrilled to hear that Lauren was able to resolve your query quickly and effectively.
At Silk and Bubble, we pride ourselves on providing top-notch customer service, and it's great to know that we were able to exceed your expectations. We will make sure to pass on your kind words to Lauren and the rest of our team.
Thank you again for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
Excellent service from Lauren
Excellent service from Lauren, help me towards sorting my order till the end. Well done Thank you Lauren, much appreciated.
2 December 2022
Unprompted review
Reply from Silk & Bubble
Thank you for taking the time to leave such a positive review of Silk and Bubble! We're thrilled to hear that Lauren was able to provide you with excellent service and assist you in sorting out your order.
At Silk and Bubble, we believe that our customers deserve the best possible service, and we're delighted to hear that Lauren was able to meet your needs. We will make sure to pass on your kind words to her and the rest of our team.
Thank you again for choosing Silk and Bubble for your hair care needs, and we look forward to serving you again in the future!
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