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TR80mk5 - Trak Racer Very fast delivery, after few negative reviews about Trak racer i was little sceptical, but everything comes as ordered, no missing parts or scratch profiles. Installation is l... See more
Company replied
Got a decent deal on the Honeycomb Bravo. Delivery was super quick especially with my order being placed on the 11th of December and arriving on the 14th. All in all quite happy with SimPlace. A note... See more
Company replied
I can only recommend simplace based on my experience with them, they're quick to answer any questions you might have and they're really kind too, which is rare in that niche market. They're also... See more
Company details
Written by the company
Whether you are buying race simulation, flight simulation, train simulation or boat simulation – if it exists in the world, it for sure is for sale on Simplace. Our mission is to become the biggest game simulation marketplace in the world. We give sellers the platform, solutions, and support they need to grow their businesses. We measure our success by our customers' success. We empower people and create economic opportunity. We focus on partnering with our sellers, not competing with them. We are building stronger connections between buyers and sellers with product experiences that are fast, mobile, and secure. We aspire to make extraordinary things possible for each other, for our customers, and for you.
Contact info
Marsweg, 103, 7202AT, Zutphen, Netherlands
- 0850470705
- info@simplace.co
- simplace.co
Great experience
Bought Moza R9 wheel base. It was shipped next working day, really impressed with the speed. Extra 6% discount on already very good price. The only regret I have is that they didn't have more Moza products, I would buy more. Thanks.
6 April 2023
Unprompted review
STAY AWAY!!! LIES AND FALSE PROMISES
5* reviews are made in return for discounts. Don't trust them. completely utter bad customer service, he/they lies about shipping costs, lies about fees, and will NOT fix any problem they create. I have been trying to get through to them for a while now, with nothing.
31 March 2023
Unprompted review
Reply from Simplace
Dear Vipin,
We've answered all of your prior emails stating that we are not allowed to collect any VAT due to Brexit (this is also stated in the "tax & shipping" section on the product page, as well as the checkout page where you see the VAT calculation. Unfortunately, there is nothing we can do to collect VAT for customers based in the UK and it is collected by local authorities or a third party, that is to pay directly to the respective authorities.
We are sorry that this has caused such an inconvenience, though those are the rules and we can't do anything about them. This is stated within our shipping and delivery section.
Even due to the inconvenience caused we want all our customers to be 100% happy, hence why we gave you a €25 voucher for future purchases at Simplace to meet you in the middle. This email was sent on the 17th of May which was also our last point of contact. After that, we never heard from you back since today which is almost 2 months later...
If you have any questions in the meantime, please continue the conversation with Alex who is your point of contact, or contact him through the live chat for a swift response.
Maybe it takes longer than you expect
It takes long to deliver my gear but they told me exactly when It will arrive and it did and everything is fine I highly recommend to deal with simplace
1 April 2023
Unprompted review
Helpful, friendly and reliable!
Friendly and informative from the outset, helped with every step of the process, and all of my many queries along the way. Kept in the loop with regards to delivery and couldn’t fault them! Alexander from the E-Commerce team has been a delight to interact with during the buying process.
30 March 2023
Unprompted review
Reply from Simplace
Dear Nathan,
Thank you for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with our E-Commerce team and that Alexander was able to provide friendly and informative assistance throughout the buying process. We are also glad that you were kept updated on the delivery and that everything went smoothly.
We will make sure to pass along your kind words to Alexander and the rest of the team. Your feedback is greatly appreciated, and we hope to have the opportunity to serve you again in the future.
Thank you for choosing Simplace!
Spectacular way of deal with the…
Spectacular way of deal with the costumers.
16 March 2023
Unprompted review
Extremely satisfied! TR160+ Bucket Seat
Ordered a TR160 and a seat for my son's 16th birthday. Placed an order a little bit hesitant, due to the promised 48 hour processing time, but let me tell you IT REALLY IS 48 HOURS! Order was shipped extremely fast! When I got the package I had to assemble it myself to surprise my son, which was not an easy task for a person, that has never touched any kind of tools in their life lol. Reached out to support, and the guys over there guided me through the whole process seamlessly. Thanks for the personal approach and huge help in the biggest surprise of my sons life. JESSE YOU ARE A LEGEND! THANKS SIMPLACE
10 March 2023
Unprompted review
GT1- Evo
Great customer service, plus great after sale support. The team behind Simplace helped me tremendously to get my set-up done correctly. Dispatch and shipping times for the GT1-Evo have also been great!
13 March 2023
Unprompted review
Caution do not Pre-Order from the Company
I pre-ordered the Trak Racer TRX Sim Racing Frame on 11/25/2022 with an estimated shipping date of late December 2022 from Simplace.
First it was supposed to be delivered at the end of December, then it was postponed and I was supposed to receive it at the end of February.
After consultation with Trak Racer, I was told that Simplace had not placed an order with Trak Racer.
That's why the TRX, the first batch is now sold out and I would have to wait for the second batch, which will not be available until the end of May or June.
You have not placed the order again.
Because I think you'll wait until the item is in stock at Trak Racer and then order it,
but thats wrong
as it is a pre-order and the second batch will also be sold out in May-June.
if you don't place the order beforehand.
I don't know what the problem is, just pass my order on to Trak Racer and order.
I asked you when my item will be shipped,
Simplace answered me like this
She waiting for the release of Trak Racer,
how is this supposed to work if Trak Racer hasn't received an order from you? Impossible, I've never seen anything like it. I don't think you know what a pre-order is.
They rarely don't always reply to emails or chats, my last email of 3/7/2023 was not answered either.
I've wasted waiting almost 4 months now for absolutely nothing They don't give any updates either. I took care of this problem myself at Trak Racer.
I do not recommend this store in any way, prefer to order directly from the manufacturers or from other stores, there are enough good stores.
25 November 2022
Unprompted review
After 2 weeks i have still not received…
After 2 weeks i have still not received my complete order! But money is withdrawn from my account. Package is now lost with UPS and no reply via the chat.
Worst company ever - will never buy from here again. Have instead order the parts which I never got from the manufacturers websites and got all within few days, at the same price.
Just a hint - look on the manufacturers website instead
6 March 2023
Unprompted review
Great online service and beautiful addition to our office!
Great experience! We ordered a sim-racing setup for our newly renovated office. We had no knowledge about sim-racing gear upfront and asked for advice through their WhatsApp customer service. We were overwhelmed with the personal experience and suggestions. We received a setup which fits our needs and most of all brings joy to the working place. Thanks!
22 February 2023
Unprompted review
Very satisfied!
Great equipment, Fast delivery for a good price.
Would definitely buy again!
23 February 2023
Unprompted review
Reply from Simplace
Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you are happy with your equipment and that it arrived promptly.
We take pride in providing high-quality products at competitive prices, and we are glad that we could meet your expectations. We look forward to serving you again in the future and hope to continue providing you with exceptional service and products.
If you have any questions or need further assistance, please do not hesitate to contact us. Thank you again for your support!
Not answer, very bad shop!
Not answer.
Have order on saturday morning.
There is a info for shipping out in 2 days. No Mail. No answer...
- I received an immediate response an hour after the review. My mail wos in spam. Now i have a date and i will wait. if i get a shipping confirmation on thursday i will give more stars
- thursday. No mail..-.-
Okay.. 1 Point.. Zero i cant get!... its 12.03.2023.. And no sending.. The info with sending out 48 ours is there. Very Bad store. Take another and dont buy here!
28 February 2023
Unprompted review
Reply from Simplace
Dear Thomas,
Thank you for reaching out to us regarding your order. We apologize for the delay in our response as we have only just seen your email, which had been mistakenly flagged as spam. We hope this message finds you well.
Regarding your question, we would like to clarify that our 48-hour dispatch policy only applies to business days, which exclude weekends and holidays. As such, your order is scheduled to be shipped on Thursday to your address.
However, we understand that you may not want to wait any longer, and we apologize for any inconvenience this delay may have caused you. If you would like, we can cancel and refund your order immediately.
Please let us know how you would like to proceed via mail, and again, we apologize for any confusion or frustration this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us.
RS6 Chassis | Awesome Experience
I ordered the RS6 Chassis from Simplace a few weeks back. The product was out of stock worldwide and I was looking at getting it asap. Their customer support team messaged me about a possible delay in dispatch time but worked through with me every step of the way. Overall my experience with them was amazing, the wait time is a bit higher, but that is due to the supplier, nothing to blame the guys over at Simplace for!!! Amazing experience, and big thanks to Jesse for making sure I was constantly updated!!!!
14 February 2023
Unprompted review
Reply from Simplace
Dear Alek,
Thank you so much for taking the time to leave a review of your experience with Simplace. We're thrilled to hear that you had an awesome experience with us and that you are enjoying your RS6 Chassis!
We understand how important it is to have the products you need as soon as possible, and we're sorry that there was a delay in the dispatch time for your order. However, we're glad to hear that our customer support team was able to keep you updated every step of the way and that Jesse provided great support throughout the process.
At Simplace, we're committed to providing the best possible customer service and ensuring that our customers have a great experience. We're happy to hear that we were able to meet your expectations and make your experience with us a positive one.
Thank you for choosing Simplace as your go-to source for sim racing products, and we look forward to serving you again in the future.
Best regards,
Team Simplace
great job from the team.
great job from the team.
fast and clears emails answer.. i recommand !
25 January 2023
Unprompted review
Reply from Simplace
Thank you for your positive review Payo :)
This is one of the best site for sim…
This is one of the best site for sim racing in the world.
They are very kind and fast in problem solving .
22 January 2023
Unprompted review
Reply from Simplace
Dear Mr. Wolf,
Thank you for taking the time to write such a positive review about our site. We are thrilled to hear that you have had such a great experience with us and consider us one of the best sites for sim racing in the world.
It is our goal to provide top-notch customer service and make sure our customers are satisfied with their purchases. We are happy to hear that our team was able to assist you with any problems you may have had, and that they were able to solve them quickly.
We truly appreciate your kind words and the recognition of our hard work. Your support and feedback are essential to our success, and we will continue to do our best to provide an exceptional experience for our customers.
Thank you for choosing Simplace, and we look forward to serving you again in the future.
Reply from Simplace
Dear Dominik,
Thank you for taking the time to leave such a positive review about our service and products. We are thrilled to hear that you have had a great experience with us and that our team provided you with kind and fast service.
We are proud to offer high-quality products and exceptional customer service, and it is wonderful to hear that we were able to meet and exceed your expectations. Your feedback is valuable to us, and we are grateful for your support.
Thank you for choosing Simplace, and we hope to continue serving you in the future.
Took a while but it got here
4 stars and not 5 just because they took a while to ship my order, but it still was on the 5th business day of the 3 to 5 days they displayed on their website, so it was on time. Once it was shipped, it got to me really fast. I got quick replies to the emails I sent to them. Would buy from them again, just need to be a bit patient.
6 January 2023
Unprompted review
Reply from Simplace
Dear Mauricio
Thank you for taking the time to leave a review about your experience with Simplace. We appreciate your feedback and are glad to hear that you received your order in a timely manner.
We apologize for any inconvenience caused by the delay in shipping your order. Our goal is to ship orders as quickly as possible, and we strive to meet the estimated delivery times stated on our website. We are glad to hear that our team provided you with quick and helpful replies to your emails.
Your satisfaction is important to us, and we are glad to hear that you would buy from us again in the future. We value your business and will continue to work hard to provide you with the best possible experience.
Thank you for choosing Simplace, and we hope to serve you again soon.
TR80mk5
TR80mk5 - Trak Racer
Very fast delivery, after few negative reviews about Trak racer i was little sceptical, but everything comes as ordered, no missing parts or scratch profiles. Installation is little bit longer but nothing special.
Rig comes with seat brackets in price.
Rig is super stiff, at this moment with Fanatec DD pro, but in near future i will install VRS DFP base.
16 January 2023
Unprompted review
Reply from Simplace
Dear customer,
Thank you for taking the time to write a review about your experience with the TR80mk5 Trak Racer and for choosing [Your Company]. We are thrilled to hear that you received your order quickly and that everything was as ordered, with no missing parts or scratches on the profiles.
We understand that reading negative reviews about a product can be concerning, and we appreciate your trust in us. It is great to hear that the installation process was manageable and that the rig comes with seat brackets included in the price.
We are glad to hear that the rig is stiff and that you have plans to install a VRS DFP base in the near future. We are confident that you will enjoy using the TR80mk5 Trak Racer and that it will provide you with a great sim racing experience.
Thank you for your support and for choosing Simplace.
Good job simplace
order on December 18 received on the 30th, it's normal it was the holidays.
just a point of improvement your communication :)
happy new year simplace :)
29 December 2022
Unprompted review
Reply from Simplace
Dear Julien,
Thank you for taking the time to leave a review about your recent experience with Simplace. We are glad to hear that you received your order within the expected time frame, despite the holiday season.
We appreciate your feedback regarding our communication and we will take it into consideration as we strive to improve our customer experience. We apologize for any inconvenience this may have caused and we are glad to hear that you are still happy with our service.
Thank you for your support and for choosing Simplace. We wish you a happy new year as well!
First time's a winner!
Being me, I of course ordered my flight sim hardware at one of the busiest time of the year. There was a slight delay in dispatching, but nothing egregious or inconvenient overall.
The only negative point that I can think of what a slight breakdown in communication after ordering that left me in the dark a little as to when my order would be shipped. I fed this back, in my usual wordy way, and the feedback was met with a neutral eye and an open mind... as well as a willingness to engage. Most refreshing and seemingly rare as of late.
But again, considering the time of year that I ordered, my experience on the whole has been a positive one. SHOP HERE! These guys are great, the hardware selection is current and competitive... and I will be back!
Thanks for everything and Merry Christmas!
24 November 2022
Unprompted review
Reply from Simplace
Dear Alister,
Thank you for taking the time to share your experience with Simplace. We are glad to hear that you had a positive overall experience and that you appreciate the selection of hardware available on our site.
We apologize for the breakdown in communication after placing your order and for any inconvenience this may have caused. We appreciate your feedback and are pleased to hear that it was met with a positive response.
Thank you for your continued support and for choosing Simplace. We hope that you have a happy and prosperous new year.
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