Simpler Law Reviews 

7,293
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 849 reviews, reviewers overwhelmingly had a great experience with this company, highlighting top-tier professionalism and outstanding support. Customers frequently praise the staff and specialists for being extremely professional, friendly, and explaining every single detail clearly and patiently without any rush. Consumers consistently find the entire procedure very straightforward, highly reassuring, and completely tailored to their personal requirements from start to finish. However, some customers also noted unexpected extra fees mentioned during phone consultations and experienced unexpected costs that created initial frustration. A few reviewers additionally reported being surprised by unexpected recommendations and being offered additional services during the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, professional, and... See more

Service

Users describe positive interactions with service, highlighting a professional and helpful approach from... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are friendly, professional,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how staff members make the process... See more

Customer communications

Clients share ambiguous opinions on customer communications. Reviewers note that from the initial point of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Following speaking to an agent at my local supermarket I arranged a telephone consultation about arranging my Will. Carla phoned me promptly at agreed time and then 5 mins later as I was busy. Carla w... See more

Rated 5 out of 5 stars

Charlotte was a very good communicator. She was friendly & attentive to our needs. Charlotte explained everything in a concise & easy to understand manner. We are very happy with the service & produc... See more

Rated 5 out of 5 stars

Shane was really helpful and clear when explaining the different options available. Also he helped us to really think about our situation and what we wanted to happen when we pass on, enabling us to... See more

Rated 5 out of 5 stars

I was quite nervous what to expect but Danielle who spoke to me really helped me relax. She explained everything, was very thorough and made the process really easy. I feel so much better knowing that... See more


Company details

  1. #18 of 39 best companies in Estate Planning Lawyer

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 220,000 Wills and hold a £5M indemnity insurance. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,293)

813 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not use Simpler Law

Ten months after instructing Simpler Law, paying hundreds of pounds l have no will. The draft they sent was incorrect and they have not corrected nor are they able to clarify what inclusion thet have written are. There complaints procedure haa not been shared aa requested. They do not fall under the ombuseman and are not members of The will writers society. Next stop trading standards do not use them

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Service good

The service so far has been good! Everything has happened as we were told it would do. Although at this present time we are only in the middle of our journey with Simpler Law. All members of the staff we have had an interaction with have been very helpful and knowledgeable within their roles.

20 August 2026
Rated 5 out of 5 stars

Shane was a sweetheart

Shane was a sweetheart. I was extremely nervous and he was accommodating and friendly. He also explained everything very concisely and made sure everything was set up well.

20 August 2026
Rated 1 out of 5 stars

They are NOT LEGAL Solicitors but SCAM…

They are NOT LEGAL Solicitors but SCAM Artists who advertised on the Shop on TV channel. I hope mine & others info given to channel has put a stop to them advertising there. I keep checking in the early hours to make sure they are not.
I have since found out money we have paid for a non LEGAL service was way above what a GENUINE Solicitor would have charged. I have asked for our money back to no avail but i will keep informing on these SCAMMERS.
Don't touch them even though they are getting these so called reviews, find out who really are writing them.
If you have made the initial mistake of getting involved do NOT get fooled by follow up calls it's all a SCAM.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy with the service I…

I am very happy with the service I received, I was informed by phone and E mail of all the information I needed. At the meeting I was given advice and the lady was very friendly and listened to what I wanted putting in place. The whole experience was very positive and I would recommend Simpler Law to others.

14 August 2026
Rated 5 out of 5 stars

Communcation

Fully explained the process so I could understand all that was required of myself.
A professional but friendly in communications.

14 August 2026
Rated 3 out of 5 stars

Thoughts after the trust was initiated

After the Trust had been set up and registered, and having talked to other people, I felt we had paid a lot for not very much. Taking away our personal details from the mass of Legal, Generic details left very little. Even registering the trust, I thought would be covered by the £4000 fee.
However that's the way of things now.

31 March 2026
Rated 5 out of 5 stars

Would definitely recommend.

From start to finish the process was straightforward and explained fully by Shane. The service was excellent and I would recommend Simpler Law to family and friends. No hidden costs, easy to follow and efficient.

11 August 2026
Rated 5 out of 5 stars

I wish I had made a will much sooner.

I saw Simpler law on a shopping channel and was interested because I could complete everything on the phone or e-mail instead of visiting a solicitors office . Joe my consultant was excellent , he was patient,empathetic and a credit to the company .All the staff I came in contact with were helpful guiding me in the right direction .I am so relieved my signed will is now safely stored back with them .I only wish my partner had made a will before he unexpectedly passed ,the stress and expense has been awful and time consuming.I would gladly recommend this company.

15 June 2026
Rated 1 out of 5 stars

I spent £1200 on a will and trust fund…

I spent £1200 on a will and trust fund set up about 3 years ago, documents came with incorrect information, contacted them about it. Never heard from them again. Crooks , thieves and fraudsters.
Stay away from them.
After your reply my opinion of Similar Law has not changed.

11 August 2026
Unprompted review
Simpler Law logo

Reply from Simpler Law

We are sorry to see your review and, while we respect your right to share your experience, we do not believe it provides a complete or accurate account of what took place. We are also surprised to receive a review of this nature three years after the service was provided, particularly given the efforts we have made to address the matter.
You purchased a Will and Trust from us in 2023. We acknowledge that a minor spelling error was made within your documentation. As explained in our covering letter, errors are very rare, but we ask clients to contact us as soon as possible if any changes are required. More than two months after receiving your documents, you contacted us to advise of the spelling error.
We made several attempts to contact you, including leaving voicemails, and offered to make the necessary amendment free of charge. You did not respond to our calls or correspondence. We therefore do not accept the suggestion that you were simply left without assistance after bringing the matter to our attention.
We subsequently made further attempts to contact you during 2025 and ultimately spoke with you regarding your documents. During that conversation, you advised us that you did not wish to proceed with us and intended to arrange your estate planning elsewhere. We respected your decision and, in accordance with your wishes, did not make further attempts to contact you at that time.
Following your recent review, however, we contacted you again in an attempt to discuss the matter and arranged an appointment to review your documentation and address the issues you had raised. Unfortunately, during our subsequent discussions, you made it clear that you did not wish us to rectify the documents.
We are therefore disappointed that your review gives the impression that we ignored the issue or failed to offer a resolution. Our records demonstrate that we made repeated efforts to assist and offered to rectify the error without charge.
We provide Will and estate planning services to thousands of families each year, and we take the quality of our work and the service we provide extremely seriously. Where an error does occur, our objective is always to acknowledge it, put matters right and ensure that our clients receive the service they deserve.
We are obviously sorry that human error resulted in a spelling mistake in your documentation. We have been proactive and reasonable in our attempts to resolve the matter, but we cannot resolve the issue if you are not prepared to engage with us. Needless to say we cannot accept, nor tolerate, the defamatory and baseless remarks in this review. We hope that this response, therefore, provides some additional context for those reading this review.

Rated 5 out of 5 stars

Not a bad experience

Not a bad experience
Was able to pay over 4 months which helped
Seemed to push us to purchase the more expensive trust will
But something we did not want
Will came within three weeks
All correct and professionally done

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Upfront and honest.

Every member of the team that i've met or spoken to on the phone have been extremely pleasant, kind and reassuring through the whole process. They have been upfront and honest and guided me safely through the whole process allowing me to make the right choices to suit my needs. I feel very confident with the decision I made, knowing that my Will has been arranged. Such a great team. Well done 👏

6 August 2026

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