Staff were helpful, got my gift early too in time for my girlfriend’s birthday, super thankful for that to the team. Small downside is that you used to be always able to connect with the team via t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional service! I missed my reward deadline, but SingSaver’s team was incredibly helpful and flexible. They responded quickly to my emails and allowed me to claim the reward despite the deadline... See more
Company replied
Applied for a credit card in Sep2025 and redeemed the rewards recently. Had some issues with the redemption code and was assisted by Jarryl who was helpful and clear in the follow-through.
Company replied
Was given a short (1 month) redemption period for a gift and I accidentally missed it. However Marrione from the Singsaver team looked into my appeal promptly and was able to grant an extension. Appre... See more
Company replied
Company details
Information provided by various external sources
Singsaver.com.sg is a financial comparison website that lets its users make informed financial decisions with the use of its free credit card comparison tool.
Contact info
1A Keong Saik Rd, Singapore, 089109, singapore, Singapore
- 9341 4581
- info@singsaver.com.sg
- singsaver.com.sg
3.8
Great
113 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received an email from singsaver…
Received an email from singsaver regarding my paynow number. I’ve replied but till date, I have not received my rewards yet, only automatic replies by an AI bot.
19 December 2025
Unprompted review
Reply from Singsaver
Hi Anthony,
We do apologise for the frustration, do know that it has not been our intention to cause this. One of our team members has already picked up your ticket and is currently investigating the matter.
Best regards,
SingSaver Customer Experience Team
I missed out on claiming my…
I missed out on claiming my CapitaVoucher gift, Jeremiah helped me to request for an extension. Appreciate it. One feedback is to inform the customer receiving the gift that the email is from DBS and not SingSaver so that we can keep a lookout and not miss the email especially since multiple DBS emails are sent in a week for existing customers.
6 January 2026
Unprompted review
Reply from Singsaver
Hi Huiyi,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Jeremiah from SingSaver helped me to…
Jeremiah from SingSaver helped me to submit an appeal. Checked email regularly for the voucher code but the 1 month redemption was too short as i was overseas when I got the code. He managed to submit an appeal for me and I was given another chance to redeem the voucher :) thank you Jeremiah!
6 January 2026
Unprompted review
Reply from Singsaver
Hi There,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Thank you Marrione from SingSaver
I would like to compliment Marrione from SingSaver for resolving an issue I had with the Redemption Gift, which was entirely my fault. Nevertheless, Marrione handle the situation with utmost professionalism and kept me updated at every step of the way. Wonderful!
6 January 2026
Unprompted review
Reply from Singsaver
Hi Alex,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Super fast reply
They reply very fast whenever I have an issues with the rewards. They solve my problem in properly way and quick.
17 December 2025
Unprompted review
Reply from Singsaver
Hi Lu Vu,
Thank you for your feedback. The team is glad to have satisfied a customer!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Short redemption period but prompt service recovery
Was given a short (1 month) redemption period for a gift and I accidentally missed it. However Marrione from the Singsaver team looked into my appeal promptly and was able to grant an extension. Appreciate her help.
23 December 2025
Unprompted review
Reply from Singsaver
Hi Alex,
Thank you for your feedback. The team is glad to have satisfied a customer!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
I had claimed several rewards through…
I had claimed several rewards through SingSaver, they have very good offers.
2 January 2026
Unprompted review
Reply from Singsaver
Hi Eric,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Reply from Singsaver
Hi,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Prompt support & follow-up in redemption appeal
Although the process took three months to complete, my redemption review appeal was smooth and well‑supported by Jhaycee and Jaryll’s prompt follow‑ups. Thank you.
24 December 2025
Unprompted review
Reply from Singsaver
Hi Jenn Lim,
Thank you for your feedback, this goes a long way for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Quick action from Singsaver team to resolve issue
Applied for HSBC credit and the reward status was pending for longer than I expected. I email the team and got a response within reasonable time frame. They asked me to wait for another few weeks. However I had to travel for work out of Singapore for almost a month and missed on the redemption period. The singsaver team, Jeremiah was kind enough to get me an exemption to redeem the gift. Overall i think the window to redeem the gift is too short. I had some friends who missed out on the period to collect the gifts and had to forfeit although they were qualified.
22 December 2025
Unprompted review
Reply from Singsaver
Hi Jarrold Ooi,
Thank you for your feedback. The team is glad to have satisfied a customer!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
The claim process is easy but it would…
The claim process is easy but it would be better if customers could receive message once they are entitled to receive the rewards.
28 November 2025
Unprompted review
Reply from Singsaver
Hi Evelyn Khor,
Thank you for your feedback. The team is glad to have satisfied a customer!
We also truly appreciate your suggestions for improvement, as they help us enhance our processes and serve you better in the future.
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Reply from Singsaver
Hi Thomas Tam,
Thank you for your feedback, this goes a long way for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Generous cash rebate and gift
Really impressed with this offer—low interest rate and a generous cash rebate make it a very competitive deal plus a free ipad 9. The application process was smooth, and the savings are decent.
1 December 2025
Unprompted review
Reply from Singsaver
Hi Desmond Nah,
Thank you for the feedback, this goes a mile for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Never give out reward promised citing…
Never give out reward promised citing technical reasons. Annoying and feel cheated.
15 December 2025
Unprompted review
Reply from Singsaver
Hi Ruomu Hou,
We do apologise for the frustration, do know that it has not been our intention to cause this. One of our team members has already picked up your ticket and is currently investigating the matter.
Thank you.
Best Regards,
SingSaver Customer Experience Team
Good experience
Really good experience and received the reward very fast. I'll recommend my family and my friends to use it too.
15 December 2025
Unprompted review
Reply from Singsaver
Hi JIE WANG,
Thank you for your feedback. The team is glad to have satisfied a customer!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Fast Redemption
Never expect to receive the paynow reward in such short time!
Thanks Singsaver
1 December 2025
Unprompted review
Reply from Singsaver
Hi Sui,
Thank you for your feedback, this goes a long way for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
Citibank & HSBC rewards-process time
For Citibank rewards approval came fast and efficient.
For HSBC rewards still pending and been informed that will need to wait for 5 months after card approved. :(
will not recommend to my friend for this card if the waiting time take so long. Hope they can improve the processing time of paynow rewards.
thanks for asking to feedback.
15 December 2025
Unprompted review
Reply from Singsaver
Hi Chong,
We do apologise for the frustration, do know that it has not been our intention to cause this. Can we please request your ticket number or email address so we can assist in looking into the matter?
Alternatively, you may also send us an email at info@singsaver.com.sg, and we will proceed to assist you.
Thank you.
Best Regards,
SingSaver Customer Experience Team
Some of the application is not redeemed
15 May 2025
Unprompted review
Reply from Singsaver
Hi Zhaosheng Ye,
We do apologise for the frustration, do know that it has not been our intention to cause this. Can we please request your ticket number or email address so we can assist in looking into the matter?
Alternatively, you may also send us an email at info@singsaver.com.sg, and we will proceed to assist you.
Thank you.
Best Regards,
SingSaver Customer Experience Team
Some rewards came faster than others
Citibank rewards approval came fast. HSBC still pending after more than 2 months.
11 December 2025
Unprompted review
Reply from Singsaver
Hi Kopi,
Thank you for your feedback, this goes a long way for the team!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
I am happy to use this platform for the…
I am happy to use this platform for the generous rewards it provides .
10 December 2025
Unprompted review
Reply from Singsaver
Hi Madhan Nath Ayyadurai,
Thank you for your feedback. The team is glad to have satisfied a customer!
We look forward to your patronage again in the near future.
Best,
SingSaver Customer Experience Team
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