One of the standout features was their option to pay by instalments, which made planning my trip so much more manageable. It’s a game-changer for travelers who want to spread out costs without the st... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
It's easy quick response no drama very efficient. I'm looking forward to do it again in the future . recommend it to my whole families its my first time to do this and I'm very satisfied. Than... See more
Company replied
Payment plan was great. The only thing is there wasnt away to just log in and pay it early. Each time I had to chat with SlicePay during business hours which was 4pm to 4am and ask for a payment link.... See more
Company replied
Slice Pay really helped me out when I was in need. Dealing with Customer service was absolutely phenomenal aswell. They are always willing to find several solutions that best suit your needs. Very imp... See more
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Company details
- Payment service
- Airline
- Airline ticket agency
- Alternative Financial Services
- Flights search site
- Travel agent
Written by the company
Slice Pay allows customers to lock in today's prices and pay it off in Slices. We help customers save for travel. Find us at your favourite travel agent today! Lock in today’s prices for just a small deposit Pay off the remaining amount before you depart so you can travel guilt free! No late fees and no credit checks means Slice Pay is easily available to all!
Contact info
Australia
- slicepay.travel
4.7
Excellent
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was unable to get in touch with…
I was unable to get in touch with customer service in a timely manner. Definitely need better communication between customer and business and not only email that could take a while!
3 February 2026
Reply from Slice Pay
Thank you for taking the time to share your feedback Qwadeyza. We sincerely apologize for the difficulty you experienced in reaching our team. We completely understand how frustrating it can be when you need support and can't get through in a timely manner.
Your feedback is heard and taken seriously, someone from our team members will reach out to you immediately to assist you with your concern.
Thanks,
Dylan
Slice Pay made it easier for me to book…
Slice Pay made it easier for me to book an International trip to China. I would use this service again.
24 April 2026
Unprompted review
Reply from Slice Pay
International travel just got easier — and we love being part of that! Thank you for trusting SlicePay for your China trip. Knowing you'd use us again means the world to us. We'll be right here whenever your next destination is calling!
Great End Result…
I have edited this review at Slice Pays request, and to be fair, they did manage to turn things around for me in a big way and I’m thankful. I do have to point out however that for 5 days, they replied to my emails with inaccurate and generic information (placing the blame for a slow refund/lack of info on the airline).
Thankfully though, all it took was a two star review on TrustPilot (after me being in tears for 5 days desperately emailing them) for them to take action.
Anna has been very good, she called me after my two star review and promised that my refund would be sped up, and it was. She was great. So now my Daughter’s once in a lifetime trip to Aus for her 16th/celebrating the end of her exams, can go ahead again (avoiding the Middle East of course which was the reason our flights were cancelled).
Just a shame my emails fell on very apathetic and unconcerned eyes for that 5 days from hell.
Genuine Thank You to Anna!
23 April 2026
Unprompted review
Reply from Slice Pay
Thank you for taking the time to share your experience Helen. Please allow us to sincerely apologize for the frustration and distress this situation has caused you. We completely understand how urgent this matter is, especially given the circumstances surrounding your cancellation.
We want to assure you that your concern has been escalated to our senior team as a matter of priority. We recognize that being directed back and forth between two companies is unacceptable, and we take full ownership of ensuring this is resolved on our end without further delay.
One of our team members will be reaching out to you directly via phone to work through this with you personally and provide a clear timeline for your refund. You should not have to chase this any further.
Thank you for your patience, and we are truly sorry it has taken this long. We are committed to making this right for you.
Warm regards,
Dylan
Reply from Slice Pay
Good job accepted — thank you Siddharth! We're really glad everything came together smoothly for you. That's exactly the kind of experience we aim to create for every client. We hope to have you back again soon!
Great customer service resolved my…
Great customer service resolved my issue fast and efficiently
22 April 2026
Unprompted review
Reply from Slice Pay
Fast and efficient — that's how every issue should be handled! We're really glad our team was able to get things sorted for you quickly. Thank you for taking the time to share your experience and we hope to keep delivering the same level of service every time you need us!
Reply from Slice Pay
Great service. Everything. — honestly, that covers it all and we couldn't be happier Shawn! Thank you for taking a moment to share. SlicePay will always be here whenever you need us. Until next time!
The best option for your holiday
To be able to pay in instalments is the best option for some of us who can’t pay in one go. I will definitely recommend and use again in the future.
Is a very good company
19 April 2026
Unprompted review
Reply from Slice Pay
This is exactly the reason SlicePay exists! We firmly believe that travel should be accessible to everyone, and instalments are our way of making that happen. Thank you so much for your kind words, your recommendation, and for choosing us. We can't wait to be part of your next adventure!
Reply from Slice Pay
Convenient and great — two things we never get tired of hearing! Thank you for the kind words. We put a lot of work into making sure every experience feels effortless, and it's great to know it's coming through. See you again soon at SlicePay!
It was easy,stress free using slice…
It was easy,stress free using slice pay. Made paying for my holiday stress free. Will definitely use them again for more upcoming trips! Thank you 😊
17 April 2026
Unprompted review
Reply from Slice Pay
Stress-free holidays start with stress-free payments — and we're so glad we could deliver both! Thank you for trusting SlicePay to be part of your holiday journey. We're already excited for your upcoming trips and can't wait to make those just as smooth. See you soon!
Excellent communication.
Excellent communication.
Great payment plan. Will use again!
17 April 2026
Unprompted review
Reply from Slice Pay
Thank you Lynee! That's exactly what we aim to deliver every time — clear communication and a payment plan that actually works for you. We're grateful for your kind words and even more grateful you'd choose SlicePay again. Until your next adventure!
Reply from Slice Pay
Good people and good communication — we couldn't ask for a better way to be described! Thank you for the kind words. Our team genuinely cares about every client they speak with, and it's great to know that came through. We look forward to hearing from you again!
Katherine
Katherine, Slice accounts teams was very helpful and made sure that I received me money and she had good patience with me.
15 April 2026
Unprompted review
Reply from Slice Pay
What a wonderful shoutout for Katherine! We're so proud to have her on our accounts team — her patience and dedication to making sure everything was sorted for you is exactly the kind of service we strive to deliver. We'll be sure to pass your kind words along to her. Thank you for sharing and we hope to assist you again soon!
Great service by Slice Pay support…
Great service by Slice Pay support team. Very flexible. I have missed few payments but they calmly gave me a solution everytime.
8 April 2026
Reply from Slice Pay
Reviews like this remind us exactly why we do what we do! We believe that missed payments shouldn't mean added stress — just a conversation and a solution. We're really proud of our team for showing up for you, and we're grateful you gave us the chance to help. See you on your next adventure! Thanks Prashan!
It was simple and when a clarification…
It was simple and when a clarification is needed, they promptly reacted. Thanks Slice Pay!
12 April 2026
Reply from Slice Pay
Thank you for the shoutout Dhanushka! We know that questions can pop up along the way, and being there quickly when they do is something we truly pride ourselves on. We're glad we could keep things simple and clear for you. Until your next booking!
Easy and very convenient
Easy and very convenient. You don't feel that you're already paid😍😍😍
3 April 2026
Reply from Slice Pay
That's honestly one of the best things we've ever heard! Payments that don't feel like payments — that's the SlicePay magic right there. We're so glad the experience felt effortless and we can't wait to make your next booking just as smooth!
Reply from Slice Pay
Thank you Cherise! Simple and flexible — exactly how payments should be! We're really glad that came through in your experience with SlicePay. Thank you for sharing and we look forward to making your next booking just as easy!
Reply from Slice Pay
Thumbs up right back at you Dennis! 👍 Thank you for the positive vibes — we're glad everything looked and felt great on your end. We'll keep it that way. See you on your next booking with SlicePay!
Reply from Slice Pay
The BEST? We'll take it! Thank you so much for the love Babafemi — we work hard to make payments as flexible and stress-free as possible, and it means everything to know it's making a real difference. We'll keep raising the bar!
great customer service.
9 April 2026
Reply from Slice Pay
That's what we're here for! Thank you for the kind words — our team works hard every day to make sure every client feels taken care of. See you on your next booking with SlicePay!
Great customer service
Great customer service, always there to help and quick replies. Thank you. Payments easy to understand and pay.
9 April 2026
Reply from Slice Pay
Hi Jenny, this is exactly the experience we aim to deliver every single time! Quick replies, friendly support, and payments that are easy to understand — we're so glad it all came together for you. Thank you for trusting SlicePay and we look forward to assisting you again soon!
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