This company was brilliant, nothing was too much trouble, the rates were pretty reasonable, and the drivers were friendly and helpful. The redelivery and unload service was magic, it went without a h... See more
Company replied
Location
Switch locationRoberts Distribution Centre, 7A, 81-85 Roberts Road, 2019 Greenacre, NSW, AU
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See what reviewers are saying
From collection to drpoff - the entire journey was outstanding. I have recommended Smartbox to many people since dealing with your company. Shout out to Liam who was always very helpful and frie... See more
Company replied
We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches... See more
Company replied
Great Initial communication from John, 20m3 Box delivered on day arranged. Removal guys worked like trojans for the included 3 hours and packed up everything that we required out of the house for... See more
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Company details
About Smartbox - Sydney
Information provided by various external sources
Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.
Contact info
Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019, Greenacre, NSW, Australia
- 1800508676
4.7
Excellent
208 reviews
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fantastic
The admin people where fantastic, I had to change the date the box was delivered which was no problem. They kept me updated at all times.
John who delivered the box was a Dwight such a friendly nice man. Informed me off when he was arriving, showed me what I needed to do. And as I was getting it picked up on same day, gave me time to pack everything.
Other all great service.
10 January 2021
Reply from Smartbox - Sydney
Dear Jodie,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to John and the Smartbox team.
Kind regards,
Smartbox Customer Service
Excellent service
Excellent service, on time and delivery drive work hard to park the trailer on the right spot big tick from me
3 January 2021
Reply from Smartbox - Sydney
Dear Juan,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we will pass onto your positive comments to the team!
Kind regards,
Smartbox Customer Service
Reliable and great service especially…
Reliable and great service especially when booking via phone. Polite employees and hassle free. Will definitely use again.
26 December 2020
Reply from Smartbox - Sydney
Thank you Belinda for your kind review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service
The return of the storage boxes was a…
The return of the storage boxes was a seamless services. They arrived on time and the hand over of each box was smooth. The delivery cost was reasonable and I was happy with the service. However the stacking of the boxes was terrible service which we would never recommend. The packers were inexperienced, damaged our furniture and made the process extremely stressful.
24 December 2020
Reply from Smartbox - Sydney
Dear Belinda,
Thank you for providing us with your feedback. We are always looking for ways to improve our service to make storing with Smartbox as seamless as possible. I will be sure to pass on your comments to the team!
Kind regards,
Smartbox Customer Service
Reply from Smartbox - Sydney
Dear John,
Thank you for rating us. We appreciate your feedback. I will pass on your positive comments to the Smartbox team!
Kind regards,
Smartbox Customer Service
A great service ethic
I didn’t quite get the delivery time I was looking for due to high demand. That said the service I received from every person; from the booking managers to the delivery and pick up drivers was very helpful, always polite and made for a really manageable move. Thank you everyone.
5 December 2020
Reply from Smartbox - Sydney
Thank you Tony for your kind review. We are so glad your experience with Smartbox was a positive one, we will be sure to pass on your comments to the team.
Thanks again,
Smartbox Customer Service.
Awesome to deal with no hassles what so…
Awesome to deal with no hassles what so ever. Forget packing all your gear taking it to self storage having to pick it up again and reload and unpack. They drop it off to you, load your stuff in and when you’re ready drop it off wherever you need. Smartbox is the most convenient and hassle free concept when it comes to storage and moving everyone should be using them
5 December 2020
Reply from Smartbox - Sydney
Dear Craig,
Thank you for your review, we could not have said it better ourselves! We’re so glad you enjoyed your experience with Smartbox, we'll pass on your positive comments to the team.
Kind regards,
Smartbox Customer Service
Prompt,reliable
Prompt,reliable, hassle free. A great way to do storage when there's some time in limbo between homes. And beats unloading and reloading a truck twice!
Thanks for your help.
3 December 2020
Reply from Smartbox - Sydney
Dear Lucinda,
Thank you for sharing your positive feedback with us. We’re so glad you enjoyed your experience with Smartbox, we will be sure to pass on your comments to the team.
Kind regards,
Smartbox Customer Service
Good service fair price
1 December 2020
Reply from Smartbox - Sydney
Thank you Wassim for your review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your feedback to our team!
Thanks again,
Smartbox Customer Service.
No complaints
Things were packed by Smartbox and they made use of every inch. Delivery was easy to set up and things arrived safely.
20 November 2020
Reply from Smartbox - Sydney
Dear Lisa,,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to our Smartbox team.
Kind regards,
Smartbox Customer Service
excellent customer service
excellent customer service, very polite. great rates and they work with you’re needs. drivers are polite and know what they’re doing. i would recommend them to anyone needing this service
23 October 2020
Reply from Smartbox - Sydney
Dear Marian,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we will pass onto your positive comments to the team.
Kind regards,
Smartbox Customer Service
Snake found in belongings after being storage with this company !
Had 2 trailers in storage for 5 weeks , when returned to house one had a 6ft Python in it, When approached management about concerns about how this could have happened management completely disregarded me to the point where they were to gutless to even contact me back ! Would never recommend them to anyone and will be plastering my storey everywhere so people know how unsafe there service is!
16 October 2020
Reply from Smartbox - Sydney
Hi Sharon,
I'm sure it was extremely distressing finding a snake when unpacking your storage items. I have to disagree that you were disregarded. You contacted our office to advise of the situation on Saturday, October 10 (with the storage units being returned on Friday, October 9). I personally contacted you on Monday morning, October 12 and also spoke with your husband later in the week. To say we disregarded or ignored you is incorrect.
There is no way a snake could make it's way into a storage unit at our premises. Our facility is highly sceure and we undertake regular pest control maintenance. We have never heard of anything like this nor any other infestation of any kind. There can be no doubt the snake found its way into the trailer and in turn the storage unit after being returned to you. Nobody is at fault here. It is obviously a highly unusual occurrence and I certainly sympathise with the distress you faced.
I will contact you again so if there is anything else you would like to raise you will have every opportunity to do so. My apologies if you felt your feedback was not answered thoroughly. Again, a highly unusual situation, I'm not sure what else you expected from us but I look forward to speaking again so we can clarify any potential misunderstanding.
John Stanton
General Manager
Smartbox
Excellent service
It's very stressful having to move and staff I spoke with were wonderful. Delivery and pick up people were also helpful and respectful.
9 September 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Anne,
We’re so glad you enjoyed your experience with Smartbox. Your positive feedback is much appreciated. We will pass on your kind words to the Smartbox team!
Kind regards,
Smartbox Customer Service
Convenient
Fast , efficient, convenient. Takes the hassle out of moving or storing .
8 July 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Tony,
Thank you for the 5 star rating! We appreciate your positive feedback.
Kind regards,
Smartbox Customer Service
Richard at the office was very kind &…
Richard at the office was very kind & considerate
Guided us the through the procedure
Drivers who dropped & picked the container were very friendly
Happy with the service
25 June 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Pru,
We’re so glad you enjoyed your experience with Smartbox. Your positive feedback is much appreciated. We will pass on your kind words to the Smartbox team!
Kind regards,
Smartbox Customer Service
Highly recommend - extremely professional and well priced operation.
We've had a great experience with Smartbox. The customer service has been impeccable - from the initial query and quote through to the drop off and collection of the smart box crate.
The Smartbox team run a really friendly, professional and reasonably priced operation. Our possession are still in storage, and the service thus far has made me feel relaxed that our items are in safe hands.
I wouldn't hesitate to recommend their service.
20 June 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Sonya,
We’re so glad you enjoyed your experience with Smartbox. Your positive feedback is much appreciated. We will pass on your kind words to the Smartbox team!
Kind regards,
Smartbox Customer Service
Reply from Smartbox - Sydney
Dear Karen,
Thank you for the excellent rating! We appreciate your feedback.
Kind regards,
Smartbox Customer Service
Always happy to help and great staff
Always happy to help and great staff. warm and welcoming. Nothing is to much trouble.
19 June 2020
Unprompted review
Reply from Smartbox - Sydney
Thank you Ean for your kind review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service.
Great service
Great service. We have been using Smartbox for over 6 years and enjoy the convenience and flexibility you receive with it.
19 June 2020
Unprompted review
Reply from Smartbox - Sydney
Hi Martin,
Thank you for the feedback and for your loyalty to Smartbox! Thank you for your positive feedback, we’ll send this on to the Smartbox team.
Kind regards,
Smartbox Customer Service
Quality Service
The booking, empty box delivery and take away aspects were seamless. I feel confident my things are in good hands and assured the return will be just as good.
19 June 2020
Unprompted review
Reply from Smartbox - Sydney
Dear Ben,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we will pass onto your positive comments to the team.
Kind regards,
Smartbox Customer Service
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