Smartbox - Sydney Reviews 

We used Smartbox to do a full house relocation. John and his team were fantastic and did a great job. I would highly recommend them if you plan on moving house.

Smartbox were fantastic! Arrived on time for pickup and drop-off, were professional and took really good care of all our items. Great service that helped us store a house worth of furniture for a few days in between house settlements. Would use again and definitely recommend. Service and communication from Jessica at Head Office was great too and timely!

We were selling and we needed to de-clutter our house in a hurry for the Open House. We organised a Smart Box and it came in a timely manner, the Bedroom size fitted a lot of things for storage. It was taken away the next day and kept safe until we recently requested to have it returned. Such a simple and stress free option when trying to downsize but don't have time to do through everything in a hurry. I would recommend Smart Box to anyone.

If you would like to pay $800 to move a sofa and the sofa has not been lifted upstairs but in the public car park with damages and claimed it’s not their responsibility to make sure the job can be done, please contact them

*To prove the job can be done, I hired another company to move my sofa upstairs to my living room, and it’s done!

Update: Got a call from John saying that i didnt tell the full story so Let me list the things ive got
1 3 seater sofa + 1 1 seater sofa + 1 matress + 1 coffee table + 1 bike + boxes and other small items，yes the 3 seater sofa is the biggest item.

Job is to get these things out from the warehouse and move to my place.

The 3 stars are for the friendly staff on the day - George in the warehouse and John. Not a full 5 stars are for the money I paid for the disappointing outcomes plus damages and big holes to the sofa pictures can be provided.

Your organisation is very tuned rn to market requirements

The team at SmartBox have been amazing. We are stuck overseas and needed to clear a central store location and have them pack it to this new smartbox system - we dealt with the entire process via email, everything was as they said it would be, the process was seamless, really well done.

Staff were really good but sofas were not packed properly resulting in the arms being crushed even though we drew attention to it at the time. Still usable but a bit annoying.
At the end there was a discussion about time taken as we had two trailers and there was waiting time between. There was time taken off for the waiting period but, at the end there was confusion as the company were trying to charge travel time for both trailers and so , although there was only 3 hrs actual unpacking time , there was another 3 hours travel time.
Anyway, John the manager, sorted it out and we only paid 4.5 hours altogether.
If anyone else is thinking of hiring them they should pay careful attention to the travel time part.

We had our belongings stored for 3 months whilst we renovated our house and they were brought back dust free!
The cost is very reasonable.
Couldn't be happier.

Have used this company for the last five years and have found them to be well-priced, courteous and very helpful in all of our interactions. I also find their location and facilities convenient and easy to use.

Excellent service, efficient operation. Good communication throughout the whole process. Would definitely reccommend them to anyone looking for storage options.

A great company very excellent customer service

I needed a fast storage solution in a hurry and, after conducting a google search, came across Smartbox who were more than willing to accommodate my storage needs at very short notice.
Communication was fast, friendly and easy and i was given all the information i needed to make an informed choice from their storage options that suited my requirements.
I would highly recommend John Stanton and his team of professionals to anyone seeking a quality, secure and affordable temporary storage solution!

Great service. Kept us well informed and were prompt. Would highly recommend the service.

From the booking process with Richard, to the delivery to the pick up. Everything was smooth and stress free. The fees are also very competitive and would definately recommend.

Very convenient and cheaper than other company’s I looked at they cover all bases and john my driver couldn’t be more helpful

Smartbox is a wonderful idea which translated to a marvellous solution!

We used the service to declutter our home prior to sale. It saved us so much time. The two Smartboxes were delivered as promised! The service provided a team of guys to move the heavy pieces into the Smartboxes.

The team worked so well together and they were extremely careful with our items and also were mindful of not damaging the house.

A wonderful result.

My husband and I highly recommend Smartbox!

The reason that I gave 1 star was my disappointment with the operation team letting me down with the redelivery with my smartbox. It was delivered 10 hours later. The agreed time was between 11.00am to 1.00pm. I had friends and relatives waiting to lend a hand with the unloading but I had to sent them home. The smartbox was delivered at about 9.30 pm when I returned home from work. I had to unload all the contents with just me and my wife the next morning. Not happy Jan. 👎

During covid there was a sudden need to move and boarder closures meant I couldn’t move home and needed storage. Efficient understanding and deeply caring. Words are not often associated with moving out and storage companies but switch the SMARTBOX team it is what I got. They were the opposite of salesy and gave what I needed even though it was cheaper than what I initially needed. Who does that ?! Generosity from our driver to the team made the experience with the convenient service a 10/10..

My belongings returned on time and exactly as I packed them, delivered in good humour and the box removed again efficiently. Too easy.