Smartbox - Sydney Reviews 

200
TrustScore 5 out of 5

4.8

Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019 Greenacre, NSW, AU


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Rated 4 out of 5 stars

We had our box delivered sometime mid covid, left on street, we filled it up, was taken away, kept onsite for a few years as we had no space to collect it back, we were worried our furniture (couches... See more

Company replied

Rated 5 out of 5 stars

Great Initial communication from John, 20m3 Box delivered on day arranged. Removal guys worked like trojans for the included 3 hours and packed up everything that we required out of the house for... See more

Company replied

Rated 5 out of 5 stars

Right from the outset we thought we'd made the right choice with Smartbox. Communication with head-office was excellent. We really had no clue about how much storage we would need or what we should do... See more

Company replied

Rated 5 out of 5 stars

Smartbox were fantastic! Arrived on time for pickup and drop-off, were professional and took really good care of all our items. Great service that helped us store a house worth of furniture for a few... See more

Company replied


Company details

  1. Storage facility

About Smartbox - Sydney

Information provided by various external sources

SmartBox

Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.



deliver


load


store


Promo Image


Contact info

  • Roberts Distribution Centre, 7A, 81-85 Roberts Road, 2019, Greenacre, NSW, Australia

  • 1800508676

4.8

Excellent

TrustScore 5 out of 5

200 reviews

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1-star

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4.8

All reviews

(200)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Cheaper Than Removalists

We had our belongings stored for 3 months whilst we renovated our house and they were brought back dust free!
The cost is very reasonable.
Couldn't be happier.

20 April 2021
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you David for your kind review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Long term customer due to their price, friendliness and willingness to help

Have used this company for the last five years and have found them to be well-priced, courteous and very helpful in all of our interactions. I also find their location and facilities convenient and easy to use.

19 April 2021
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Mel for your kind review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Excellent service

Excellent service, efficient operation. Good communication throughout the whole process. Would definitely reccommend them to anyone looking for storage options.

9 April 2021
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Christine,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we will pass on your positive comments to the team.
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

A great company very excellent customer…

A great company very excellent customer service

2 April 2021
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Melissa, Thank you for the 5 rating! We appreciate your feedback. We will pass on your positive comments to the Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Best short term storage facility servicing the Inner West of Sydney

I needed a fast storage solution in a hurry and, after conducting a google search, came across Smartbox who were more than willing to accommodate my storage needs at very short notice.
Communication was fast, friendly and easy and i was given all the information i needed to make an informed choice from their storage options that suited my requirements.
I would highly recommend John Stanton and his team of professionals to anyone seeking a quality, secure and affordable temporary storage solution!

23 March 2021
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Reply from Smartbox - Sydney

Dear Caitlyn,
Thank you for sharing your great feedback with us. We’re so glad you enjoyed your experience and we will pass on your positive comments to the team.
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Great service

Great service. Kept us well informed and were prompt. Would highly recommend the service.

4 March 2021
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Ken,
Thank you for the 5 star rating! We appreciate your feedback. I will pass on your positive comments to the Smartbox team!
Kind regards,
Smartbox Customer Service.

Rated 5 out of 5 stars

Smooth process and good pricing

From the booking process with Richard, to the delivery to the pick up. Everything was smooth and stress free. The fees are also very competitive and would definately recommend.

26 February 2021
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Reply from Smartbox - Sydney

Dear Constance,
Thank you for rating us. We appreciate your feedback. I will pass on your positive comments to the Smartbox team!
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

Very convenient and cheaper than other…

Very convenient and cheaper than other company’s I looked at they cover all bases and john my driver couldn’t be more helpful

17 February 2021
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Reply from Smartbox - Sydney

Thank you Robert for your kind review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Smartbox is a wonderful idea which…

Smartbox is a wonderful idea which translated to a marvellous solution!

We used the service to declutter our home prior to sale. It saved us so much time. The two Smartboxes were delivered as promised! The service provided a team of guys to move the heavy pieces into the Smartboxes.

The team worked so well together and they were extremely careful with our items and also were mindful of not damaging the house.

A wonderful result.

My husband and I highly recommend Smartbox!

12 February 2021
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Reply from Smartbox - Sydney

Thank you Suzanne for your wonderful review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service.

Rated 1 out of 5 stars

Not happy Jan. 😡

The reason that I gave 1 star was my disappointment with the operation team letting me down with the redelivery with my smartbox. It was delivered 10 hours later. The agreed time was between 11.00am to 1.00pm. I had friends and relatives waiting to lend a hand with the unloading but I had to sent them home. The smartbox was delivered at about 9.30 pm when I returned home from work. I had to unload all the contents with just me and my wife the next morning. Not happy Jan. 👎

23 January 2021
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Reply from Smartbox - Sydney

Dear Stan,
Thank you for providing us with your feedback. On the day in question, we were experiencing a few delays on the road and we were in touch with you every step of the way. Also too our vehicle trackers tell us we were with you a lot earlier than the time mentioned above. Having said that, we are always looking for ways to improve our service to make storing with Smartbox as seamless as possible. I will be sure to pass on your comments to the team!
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

Kind and convenient, more company’s like SMARTBOX please!

During covid there was a sudden need to move and boarder closures meant I couldn’t move home and needed storage. Efficient understanding and deeply caring. Words are not often associated with moving out and storage companies but switch the SMARTBOX team it is what I got. They were the opposite of salesy and gave what I needed even though it was cheaper than what I initially needed. Who does that ?! Generosity from our driver to the team made the experience with the convenient service a 10/10..

22 January 2021
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Reply from Smartbox - Sydney

Thank you Zufi for your great review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

My belongings returned on time and…

My belongings returned on time and exactly as I packed them, delivered in good humour and the box removed again efficiently. Too easy.

16 January 2021
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Reply from Smartbox - Sydney

Thank you Adam for your kind review. Too easy indeed! We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

fantastic

The admin people where fantastic, I had to change the date the box was delivered which was no problem. They kept me updated at all times.

John who delivered the box was a Dwight such a friendly nice man. Informed me off when he was arriving, showed me what I needed to do. And as I was getting it picked up on same day, gave me time to pack everything.

Other all great service.

10 January 2021
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Jodie,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your positive feedback, we’ll pass on your kind words to John and the Smartbox team.
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

Excellent service

Excellent service, on time and delivery drive work hard to park the trailer on the right spot big tick from me

3 January 2021
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Juan,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we will pass onto your positive comments to the team!
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

Reliable and great service especially…

Reliable and great service especially when booking via phone. Polite employees and hassle free. Will definitely use again.

26 December 2020
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Belinda for your kind review. We are so glad you chose Smartbox as your preferred storage provider. I will pass on your excellent feedback to our team!
Thanks again,
Smartbox Customer Service

Rated 3 out of 5 stars

The return of the storage boxes was a…

The return of the storage boxes was a seamless services. They arrived on time and the hand over of each box was smooth. The delivery cost was reasonable and I was happy with the service. However the stacking of the boxes was terrible service which we would never recommend. The packers were inexperienced, damaged our furniture and made the process extremely stressful.

24 December 2020
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Belinda,
Thank you for providing us with your feedback. We are always looking for ways to improve our service to make storing with Smartbox as seamless as possible. I will be sure to pass on your comments to the team!
Kind regards,
Smartbox Customer Service

Rated 4 out of 5 stars

Great

Great, affordable and simple

18 December 2020
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear John,
Thank you for rating us. We appreciate your feedback. I will pass on your positive comments to the Smartbox team!
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

A great service ethic

I didn’t quite get the delivery time I was looking for due to high demand. That said the service I received from every person; from the booking managers to the delivery and pick up drivers was very helpful, always polite and made for a really manageable move. Thank you everyone.

5 December 2020
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Thank you Tony for your kind review. We are so glad your experience with Smartbox was a positive one, we will be sure to pass on your comments to the team.
Thanks again,
Smartbox Customer Service.

Rated 5 out of 5 stars

Awesome to deal with no hassles what so…

Awesome to deal with no hassles what so ever. Forget packing all your gear taking it to self storage having to pick it up again and reload and unpack. They drop it off to you, load your stuff in and when you’re ready drop it off wherever you need. Smartbox is the most convenient and hassle free concept when it comes to storage and moving everyone should be using them

5 December 2020
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Reply from Smartbox - Sydney

Dear Craig,
Thank you for your review, we could not have said it better ourselves! We’re so glad you enjoyed your experience with Smartbox, we'll pass on your positive comments to the team.
Kind regards,
Smartbox Customer Service

Rated 5 out of 5 stars

Prompt,reliable

Prompt,reliable, hassle free. A great way to do storage when there's some time in limbo between homes. And beats unloading and reloading a truck twice!

Thanks for your help.

3 December 2020
Smartbox - Sydney logo

Reply from Smartbox - Sydney

Dear Lucinda,
Thank you for sharing your positive feedback with us. We’re so glad you enjoyed your experience with Smartbox, we will be sure to pass on your comments to the team.
Kind regards,
Smartbox Customer Service

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