Smileneo | makeO Reviews 

264
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My teeth moved into its desired position within 9 months. The app was extremely helpful with ensuring that I track the 22 hours per day as well as my progress. The doctors were very helpful and inform... See more

Rated 5 out of 5 stars

I had some gaps between my teeth for which I couldn't even smile naturally. I came to know about smileneo and the great job they're doing to bring back people's natural smile, I book a free dental con... See more

Rated 5 out of 5 stars

From the first step you will find the assistance. In the beginning, I just show my interest in smileneo continues I received calls guide me until dentist appointment. After receiving the aligners they... See more

Company replied

Rated 1 out of 5 stars

Staff is ill mannered, Mr Jeffery or Joffrey needs to learn to interact with the clients. He needs some customer service traning, and ground himself a little. There plenty other options in the market.... See more

Company details

  1. Health and beauty shop

Written by the company

We empower you to make a positive change - a new smile that brings confidence to unlock limitless opportunities. With the help of 3D technology and top doctors in the Middle East, we provide a high-quality, affordable and convenient teeth straightening solution.


Contact info

3.7

Average

TrustScore 3.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(264)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smile Neo is Amazing

Smile Neo is a great treatment plan that worked excellently to straighten my teeth and perfect my smile within just a few months. My dentist appointments were always quick and thorough and the app was super user-friendly. I highly recommend Smile Neo!

8 June 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Thanks a lot Alizey, we love your new smile and are grateful for your recommendation 😍

Rated 5 out of 5 stars

Happy customer

I am so happy with my results from SmileNeo! What could've taken 2+ years of braces took only 2 months, and it's so worth it! I still can't believe the results.

My whole experience has been wonderful, from start to finish. It was so smooth and easy to do, there were absolutely no hiccups in the process. The team is highly responsive, the chat via app is also very effective. Actions are done immediately, and if not they are acknowledged with a time frame. You also get courtesy calls which is a nice touch.

I highly recommend SmileNeo!

8 June 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Thank you Katrina for the detailed feedback, we are happy if our customers are happy 😍

Rated 5 out of 5 stars

By far the best investment

By far the best investment!

It was a great investment in my smile, probably the best so far! It was quick, easy and financially-friendly. Definitely making aligners more accessible and delivering the results you want.

7 June 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Wow, thanks for this amazing feedback Noura 😀 Its great to invest in yourself!

Rated 5 out of 5 stars

Amazing

Amazing ! Highly recommended!

5 June 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Thanks a lot Abeera, we are happy your love the results 🥰

Rated 5 out of 5 stars

Amazing experience end to end

Amazing experience end to end! I am so happy with my new smile and only wish I had done it earlier. The whole process was EASY.

3 June 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Thanks Tracy for the cool feedback, we are excited about your new smile 😃

Rated 5 out of 5 stars

In the beginning

In the beginning, I was sceptical about Smileneo but decided to give it a try - the best decision ever!

The treatment was an excellent one from the beginning until the end. The whole process is very straightforward, and it saves you a lot of time since all progress checkups are via the app. In addition, all the doctors were very professional, responsive and helpful. What I like the most is the final result. With severe overcrowding, the result is better than expected. With Smileneo, you truly get what they promise, and I would recommend it to anyone. Thank you, Smileneo!

1 June 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Ivana, we are thankful that you decided to go with Smileneo and super happy about the amazing feedback. Thank you 🙏

Rated 5 out of 5 stars

From the first step you will find the…

From the first step you will find the assistance. In the beginning, I just show my interest in smileneo continues I received calls guide me until dentist appointment. After receiving the aligners they not stop to take care of my treatment plan through application as well as calls.I am not worry about the final result. Smileneo team they are taking care.

28 May 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Ali, thank you for your detailed feedback. We are happy to hear that the team was there when you needed them. Thank you for choosing Smileneo

Rated 5 out of 5 stars

From just a smile to perfect smile with smileneo!

The journey to my new smile started with smileneo. The experience was nice. From 3D scanning , receiving the kit with all the aligners till getting retainers was a splendid journey. Although its teledentistry and cost effective solution there is no compromise in its customer service and in the availability of the experienced Drs. The Drs were available whenever I needed them. Specially the customer service is really great. They support every client with patience and with great care. Overall its a great cost effective and efficient treatment solution. Its a shortcut to your best smile 🥰 Totally worth it!

26 May 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Wow, thanks for that amazing feedback Wasmi 🥰 We are happy to read these lines and will give the feedback to the doctors!

Rated 5 out of 5 stars

New Smile in Three Months

In three months, I received my new smile; no pain, an easy and lovely experience, and compared to the old school way, it gave me a better result.

Thanks to the team, they are online 24/7 to help with any questions or concerns.

26 May 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Thats great to hear Faisal! We are excited you love Smileneo and the "new way" of teeth straightening ;)

Rated 5 out of 5 stars

A great team

A great team, fast responding to problems, flexible Visit timing for the doctor, welcoming customer service caller.
I referred a few friends to Smileneo because of Dr. Ali caring personality.

25 May 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Thanks a lot Ban for the great feedback. We are happy and thankful you recommend us to your friends 🙏

Rated 4 out of 5 stars

Great option for minor teeth fix

The experience was quite smooth. Smileneo Team was always responsive when asked questions in the app. I'm happy with my results but not 100% perfect. There is still one tooth left on my lower jaw that's not completely straight but if you look at it from afar, it looks straight enough. The only inconvenience for me was that after wearing the aligners assigned, I had to ask for extra because my teeth was not straight yet. Smileneo doesn't charge for the extra aligners but the dental clinic charged me DHS 500 for the additional scan. They should've given more aligners from the start. I didn't want to go for another scan so I settled. Smileneo replaced one of my broken aligners and also delivered my retainers to my home which was very convenient. I wouldn't recommend to someone with a major teeth issue. Lastly, I should warn you that the teeth filing is so uncomfortable! I was not prepared for it. It needs to be done to make some room for teeth movement. Anyway in the end, I'm still satisfied.

25 May 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Thanks a lot Crizpy for the detailed feedback, very helpful! We are glad you are happy with your results and your new smile 😀

Rated 5 out of 5 stars

Great service

Great service, I would maybe suggest updating the online portal where photos are uploaded, not the easiest of service to use.

Regards

Thomas

19 May 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Thank you Thomas for your feedback. We are constantly working on our app and improve the performance and usability.

Rated 5 out of 5 stars

Great results

Supportive, easy. Great service even from the comport of your own home without having to go to the dentist regularly. Highly recommend

15 May 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Thanks a lot for the great feedback Rebecca and we are happy for your new smile :)

Rated 5 out of 5 stars

Great service and results

I had wanted to sort my teeth out for quite a while. After having fixed braces in my teens, my teeth had started to move over the years and overlapped.
I thought that it would be way to expensive to correct and maybe a bit late in life at 40 to have fixed braces. So the invisible brace were ideal.
My brother had had something similar in the UK so I decided to look into it. I found Smileneo and got a quick appointment and consultation at studio dentists. The consultation was amazing, great dentist and all questions were answered. 3D scans were made and my teeth filed to make room for them to move.
Very soon I received my alligners and had the app.
The whole process was so easy to do and so convenient as there were no dentist appointments to make along the way.
The app gives you instant chat access to dentists and help is always there and any issues resolved quickly and efficiently.
Also follow up phone calls from the team were also received to make sure everything was sorted.
Most of all the results were exactly what I was after and all I could have dreamt of. I know where my retainers to keep everything in place and am so happy with the results and service I have received.
I highly recommend and have recommended to friends.
Thanks team Smileneo.

12 May 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Thanks a lot Paul, for this detailed feedback. We are glad to hear that you are happy with your new smile and enjoyed the experience with Smileneo ❤️

Rated 2 out of 5 stars
Smileneo | makeO logo

Reply from Smileneo | makeO

Hi Hassan, we are happy you just finished your treatment successfully. With Smileneo Individual our orthodontists are able to solve all aligner cases in the same way we straightened your teeth.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look