Smileneo | makeO Reviews 

264
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

My teeth moved into its desired position within 9 months. The app was extremely helpful with ensuring that I track the 22 hours per day as well as my progress. The doctors were very helpful and inform... See more

Rated 5 out of 5 stars

I had some gaps between my teeth for which I couldn't even smile naturally. I came to know about smileneo and the great job they're doing to bring back people's natural smile, I book a free dental con... See more

Rated 5 out of 5 stars

From the first step you will find the assistance. In the beginning, I just show my interest in smileneo continues I received calls guide me until dentist appointment. After receiving the aligners they... See more

Company replied

Rated 1 out of 5 stars

Staff is ill mannered, Mr Jeffery or Joffrey needs to learn to interact with the clients. He needs some customer service traning, and ground himself a little. There plenty other options in the market.... See more

Company details

  1. Health and beauty shop

Written by the company

We empower you to make a positive change - a new smile that brings confidence to unlock limitless opportunities. With the help of 3D technology and top doctors in the Middle East, we provide a high-quality, affordable and convenient teeth straightening solution.


Contact info

3.7

Average

TrustScore 3.5 out of 5

264 reviews

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3.7

All reviews

(264)

27 reviews in the last 12 months

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Rated 2 out of 5 stars
Smileneo | makeO logo

Reply from Smileneo | makeO

Hi Maitha, we are very sorry to hear that. Our dental team will contact you in the next few hours and explain to you the process of a refinement. We are very certain that we will achieve the results you are expecting from Smileneo.

Rated 3 out of 5 stars

The treatment started fine but it took…

The treatment started fine but it took almost double the time. There were great changes but despite the extended period, my teeth don't look as promised. The first few months the company was really attentive and keeping an eye on me but towards the end I totally felt like I had to be guessing stuff. Also, watch out because if you miss any photos they will use that to blame you for anything that is not going as planned even if you wear the aligners as directed. There were a couple of times I had complains and they would just say with these exact words "it's your fault for not sending photos." That's when I lost it with this company. Affordable but at a cost.

15 April 2022
Unprompted review
Smileneo | makeO logo

Reply from Smileneo | makeO

Dear Alin, thank you for the detailed feedback. We are very sorry to hear you had a bad experience with Smileneo and our customer happiness team is already looking at your case in detail. They will contact you within the next hours.

Photos during this medical treatment, that includes remote monitoring, are the base for our doctors to make sure everything is on track. It allows a smooth treatment and removes costly clinic visits.

Rated 4 out of 5 stars

My teeth got straightened but the…

My teeth got straightened but the result was not completely perfect or what was expected from the app..

11 April 2022
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Reply from Smileneo | makeO

Thanks a lot for the feedback. If the results are not like the treatment plan, we can always offer a free refinement

Rated 5 out of 5 stars

Experience was seamless

Experience was seamless, easy and pleasant. I have the perfect smile thank you very much!

11 April 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Thanks a lot, we appreciate your feedback and wish you all the best!

Rated 5 out of 5 stars

Very easy to do

Very easy to do. Very modern equipment used and the process is smooth and easy all done through the app. Highly recommend 👍🏻

14 March 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

We are thrilled to see your friends and family soon :) Thank you for the feedback!

Rated 5 out of 5 stars

I am so happy to choose you

I am so happy to choose you
Everything was perfect and on time
I have great results and smelling every second 😊 thank you for your amazing services

22 January 2022
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Reply from Smileneo | makeO

We are happy you were our customer and became part of the Smileneo family! Happy smiling!

Rated 5 out of 5 stars

The whole process was seamless

The whole process was seamless. Communication excellent from smileneo and from New Ivory dental clinic. The dentist I dealt with as well, Dr Mona was amazing.

The app is easy to use. Price was also very reasonable compared to other clear braces.

And finally the results, my teeth are perfect.

4 January 2022
Smileneo | makeO logo

Reply from Smileneo | makeO

Thanks a lot Craig for the nice feedback! We are happy you achieved your perfect smile 😍

Rated 5 out of 5 stars

Very well accomplished

It was a very good journey, reached the desired results in a very smooth way and short time compared to the usual.
It was basically a dream coming true in a very magically fast way.
The team care was incredible, very friendly and cooperative. They offer their help before you even realize you need it
Thank you very much

28 December 2021
Smileneo | makeO logo

Reply from Smileneo | makeO

Thank you very much Maroua for your amazing feedback 😃

Rated 5 out of 5 stars

Amazing experience

Amazing experience, my treatment plan was 11 weeks and it’s work very well. About the pain is only in the first 1/2 day of each retainer.

Thanks

28 December 2021
Smileneo | makeO logo

Reply from Smileneo | makeO

Thanks a lot Abdullah for the feedback and congrats to your new smile 🥰

Rated 1 out of 5 stars

Very Bad experience

Smileneo promises a fixed price of 6,900 AED for the treatment. When you go to the clinic they tell you, you are not eligible for this price and charge you more than 14,000 AED

it's a marketing scam to attract potential leads and they charge triple the amount in reality

27 December 2021
Unprompted review
Smileneo | makeO logo

Reply from Smileneo | makeO

Muhammed, we are sorry, but not every patient can be treated with remote monitoring and only 2 doctor visits. Your case falls beyond the range of the mild alignment correction and requires more intensive clinic monitoring by the doctor.

Thats why Smileneo offers a free online assessment and a free doctor consultation to evaluate each case in detail. For the patients that require more intensive clinic monitoring, we offer Smileneo Individual.

Rated 5 out of 5 stars

I am very impressed how quick it took…

I am very impressed how quick it took me to have my new smile . Doctors were all amazing and always available . It is very smart plan , only 6 months and you get your teeth done . I am very happy and smileneo was a super experience .

6 December 2021
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Reply from Smileneo | makeO

Thanks a lot for your feedback! We wish you all the best with your new smile 😃

Rated 5 out of 5 stars

A happy new smile :)

Very happy with the results and with the whole process in general.
Smileneo have made it smooth and easy. Also happy with their customer support. They are very quick at responding any doubts and helpful when needed.
Bravo

19 November 2021
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Reply from Smileneo | makeO

Thanks Sydney for your great feedback!

Rated 5 out of 5 stars

New smile , for a new start

Excellent technique , fast almost pain free, very organised and comfortable , and you get attached to it after a while 😃
Time went by flying , smileneo team was on top of it all , all the time , Dr Ali is very good and professional, Alcady Clinic is very organised ,
The application is very friendly , Dr’s answer all the time with no delays

Thank you for my new smile

1 November 2021
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Reply from Smileneo | makeO

Thanks a lot for your great feedback :) We are happy for your new start!

Rated 2 out of 5 stars

It was an interesting journey

It was an interesting journey.
First off no one told me they’d be filing down my teeth.
Second, it’s says 6 months.. I’m close to having it for 1 year.
Don’t get me wrong, everyone is so helpful and kind, but the procedure isn’t exactly 100% from what I can tell. It fixed something and messed up something else..

8 October 2021
Smileneo | makeO logo

Reply from Smileneo | makeO

Thanks Omar for your feedback. We are sorry to hear that the result is not as expected. Our doctor will get in contact with you to make sure you will get the result you want to achieve.

Rated 5 out of 5 stars

It's a truly unique experience.

It's a truly unique experience.

In simple terms, it was hassle free and fulfilled the promise.

The app was working fine for tracking the progress and getting feedback/instructions from the doctor. I had few instances where (Android) version of the App did not get updated on time, but overall it was good.

Based on the results of my own experience, I have recommended Smileneo to friends.

3 October 2021
Smileneo | makeO logo

Reply from Smileneo | makeO

Thanks a lot Faisal, we really appreciate your honest feedback!

Rated 5 out of 5 stars

Amazing experience

Amazing experience in short period.. above mu expectation and highly recomended..

8 September 2021
Unprompted review
Smileneo | makeO logo

Reply from Smileneo | makeO

Thanks a lot Alanood! We appreciate your feedback 😍

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