>I did like the experience over all.... but I don*t like the fact, that you didn't*t care for the product that I sent back, that you are actually throw away the shirt by saying : "just keep it".<... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The supplier / UPS did not want to deliver the shipment. I am still waiting about more than a week for my shipment. the support from snowcountry was perfect and all the time accessible. perfect ass... See more
Fast shipping to Germany (1day delay caused by ups, not sellers fault) with good tracking. Very competitive pricing. Will order again
Great price, product delivered quickly, well packed and in perfect condition. Big up Rick from customer service for his patience and assistance.
Company details
Written by the company
Willkommen bei Snowcountry, der ersten Adresse für Freeski- & Snowboard-Equipment. Unsere Heimat ist vielleicht nicht besonders groß - doch unsere Ideen sind es allemal! Seit 2008 bieten wir Freeskiern und Boardern aus aller Welt das coolste Equipment, das es auf dem Markt gibt.
Contact info
Astronaut 10, 3824MJ, Amersfoort, Netherlands
- +31 85 7500 162
- helpdesk@snowcountry.de
- snowcountry.de
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Friendly and effective customer service
6 August 2026
Very fast delivery
22 June 2026
UPS sucks! Snowcountry rocks!
The snowcountry service is close to perfection, thanks!
But UPS is a catastrophy! 6 days without change in tracking, no response from the support. Please change to another delivery service!
15 June 2026
I didn’t get my product
I didn’t get my product. Still waiting for it to arrive. Although it should have been delivered on the 15th ofJune.
11 June 2026
Reply from Snowcountry
Hi Kaja,
I’m sorry to hear you haven’t received your parcel yet.
I can see from the tracking details that DHL has made several attempts to deliver it, but you weren’t at home. Your parcel has therefore been taken to a collection point, where it has been since 15 June. You’ve been sent details of the exact location by email and text message.
If you need any further help with collecting your order, please do get in touch with our customer service team.
Kind regards,
Snowcountry Helpdesk
Fast delivery and good prices.
9 June 2026
Snowcountry did well but
Snowcountry did perfect, UPS is though somewhat difficult to manage. No persons available only AI which was too limited for my personal needs. The parcel could not be delivered without someone receiving it at home. That was difficult to arrange, as they do not know when they deliver for the second time. "Tomorrow" is quite a range...
5 June 2026
Slow delivery, wrong shipping method
Slow delivery, wrong carrier choice, DHL Express is Not faster then usual DHL and customers have way worse service with regard to picking it up outside their homes.
4 June 2026
Reply from Snowcountry
Hello Benjamin,
I’m sorry to hear that you received your order later than you had hoped. I can see that you chose the Economy Select option with DHL Express. As stated on our website, delivery usually takes two to three days. Of course, there may also be delays on the part of the carrier.
In your case, I can see that you placed your order on Thursday 4 June and that we dispatched it on 4 June.
As the weekend fell in between, an initial delivery attempt was made on Monday 8 June. Unfortunately, this attempt was unsuccessful, and I can see that the parcel was delivered to the collection point on 8 June.
DHL has therefore fulfilled its delivery promise. We hope you will enjoy your product.
Should you have any further questions, please do not hesitate to contact our customer service team.
Kind regards,
Snowcountry
Great return policy
I got my mega mat really fast. My tall and heavy husband can sleep on it without backpain. Mission accomplished ;) Great return policy. At the end I didn't even need it. Instead of returning the mega mat I exchanged our tent for a bigger one. I'm coming back for sure. Thanks.
21 April 2026
Great store, would buy from them again
Good prices, friendly stuff . Ordered snowboard from them, and 2 years later had a warranty case, they resolved it fast and professionally; also some years laters ordered bindings, arrived fast.
19 May 2026
Great products and great delivery service
Great delivery service: the parcel arrived two days after I placed the order. The products ordered were offered at a good price. Can recommend Snowcountry.
18 May 2026
Quickly delivered next day 👍👍
8 May 2026
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