>I did like the experience over all.... but I don*t like the fact, that you didn't*t care for the product that I sent back, that you are actually throw away the shirt by saying : "just keep it".<... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The supplier / UPS did not want to deliver the shipment. I am still waiting about more than a week for my shipment. the support from snowcountry was perfect and all the time accessible. perfect ass... See more
Fast shipping to Germany (1day delay caused by ups, not sellers fault) with good tracking. Very competitive pricing. Will order again
Great price, product delivered quickly, well packed and in perfect condition. Big up Rick from customer service for his patience and assistance.
Company details
Written by the company
Willkommen bei Snowcountry, der ersten Adresse für Freeski- & Snowboard-Equipment. Unsere Heimat ist vielleicht nicht besonders groß - doch unsere Ideen sind es allemal! Seit 2008 bieten wir Freeskiern und Boardern aus aller Welt das coolste Equipment, das es auf dem Markt gibt.
Contact info
Astronaut 10, 3824MJ, Amersfoort, Netherlands
- +31 85 7500 162
- helpdesk@snowcountry.de
- snowcountry.de
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great service
Great service.
Had an issue with a sleeping pad that I considered quite cold for the R value. They quickly conferred with the manufacturer, forwarded the pad for inspection. Although the manufacturer considered the pad not faulty, I still recommend Snowcountry for their professional service. Really appreciated the experience of dealing with them
15 May 2026
Unprompted review
Great first buy
- Very fast delivery. Less than 2 days from the Netherlands to Germany!
- Best price for the product I bought.
- Great quality.
6 May 2026
Wrong product delivered, no intention of honoring purchase agreement
I received the wrong size of the stove I ordered, a mistake that should have been obvious at the very least from the size of the gas cartridge I ordered along with it. Although the customer service was friendly when I contacted them by email and phone, Snowcountry was unfortunately unwilling or unable to send me the correct size. Regrettably, I had to go on vacation without the stove.
11 May 2026
Unprompted review
Reply from Snowcountry
Hi,
Thank you for your review.
Unfortunately, we did indeed send you the wrong gas cartridge, which was a mistake on our side. We sincerely apologize for this.
We would have preferred to send you the right cartridge as a solution. However, as also communicated by our customer service team, the correct item was unfortunately no longer in stock at that time.
That is why we offered you the solution to return the product to us, after which we would issue a full refund.
We are sorry for the inconvenience caused.
Kind regards,
Snowcountry customer service team.
Sehr schneller Versand
Sehr schneller Versand. Hat leider nicht gepasst. Rücksendung völlig problemlos und sehr schnelle kostenfreie Abwicklung der Rückerstattung. Top besser geht es nicht. Vielen Dank auch auf diesem Weg.
Very fast shipping. Unfortunately, it didn't fit. The return process was completely hassle-free, and the refund was processed very quickly and free of charge. Top-notch—it doesn't get any better than this. Many thanks once again!
20 April 2026
Fast shipping!
29 April 2026
Easy to make and order and very good…
Easy to make and order and very good communication.
28 April 2026
Very fast shipping!
21 April 2026
Serious
serious, package very well packaged, fast delivery, transparent package tracking, no hidden costs, I am very happy to trade with them
16 April 2026
Fast and friendly
14 April 2026
Good Service and fair pricing
13 April 2026
Snowcountry perfect
Snowcountry perfect, please change delivery method, UPS is really bad and they always do caos, at least in Switzerland.
3 April 2026
Reply from Snowcountry
Thank you for your feedback!
For most countries we offer multiple carriers (UPS/DHL/DPD). Unfortunately, for Switzerland we've not yet found a reliable (and affordable) alternative to UPS that can handle large items (ski's and snowboards) and clear orders through customs in a predictable way. If this changes we'll for sure add alternative shipping options.
Ordered skis with mounted bindings…
Ordered skis with mounted bindings according to my ski boot sole lengths. All was fine and fast!
23 March 2026
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