The item took a long time to ship compared to other online marketplaces, but once shipped it arrived quickly. The AI customer service interface is lacking and could be improved as well.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unbelievably slow shipping for a USMNT jersey customized with a player name/number, with few to no updates provided… to the point that I thought I’d been scammed and almost reversed the charges. The... See more
Company replied
The transaction was quick. Shipping wasn’t great but it was okay. I gave you a 3 because this was the first time ever seeing in bold all responsibility sentence. That left me unsure and company unwil... See more
When another company suddenly canceled my order, I quickly did a search and found your company carrying the same item and you were able to accommodate me at the same price of the company that canceled... See more
Company details
Written by the company
Soccer Wearhouse is a trusted soccer specialty retailer based out of Southern California proudly serving passionate fans and players across the United States. We offer one of the largest selections of authentic soccer jerseys, cleats, fan gear, and accessories from the world’s top clubs, leagues, and national teams. Our mission is to provide every customer with genuine products, competitive pricing, and exceptional service. With four store locations in Southern California and a growing online presence, we work hard to make sure every fan can represent their team with pride. Whether you are shopping for the latest player jerseys, match-ready footwear, or fan favorites, Soccer Wearhouse is here to bring the beautiful game closer to you.
Contact info
400 Disney Way #149, 92802, Anaheim, United States
- (800) 892-6979
- support@soccerwearhouse.com
- soccerwearhouse.com
3.5
Average
89 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
One of the best Soccer store
Shipping was free and really quick (about 3 days).
I used a 15% discount code that the store gave me, so, yes I recomend Soccer Wearhouse over other stores.
7 April 2026
Unprompted review
Pure class
I have ordered a few times here and the experience has always been great. This last time I had my order in hand within 3 days of placing the order.
I will also say that the owner is pure class. I lost dozens of jerseys in a house fire and he helped replace a couple for me. He’s also helped students I work with to get them soccer gear that their families couldn’t afford. I will always make SW my first stop for soccer purchases.
19 March 2026
Unprompted review
Great prices
Great prices. I had never heard of this company so I was a bit skeptical but I needed ordering a pair of boots and they were great. I will be ordering more pairs for sure.
12 March 2026
Unprompted review
My shirt came right on time and I love…
My shirt came right on time and I love the quality ! Also I ordered the wrong sized and they replied almost instantly to my email and mailed me the right size. Great customer service :)
9 March 2026
Unprompted review
Good deals
Good deals, equipment came as expected. The best place for youth athletic shoes!
9 March 2026
Unprompted review
The website had the cleats that my son…
The website had the cleats that my son was looking for at a reasonable price. He was able to get the size he needed. The shipping took longer than expected, but the cleats are the correct ones, good quality, and has them in time for his season.
5 March 2026
Unprompted review
I have no complaints
I have no complaints! Customer service responded very quickly and fixed the shipping address before the product had been shipped. Shipping was fast. Loved the product! Would recommend!
2 March 2026
Unprompted review
Experience
The transaction was quick. Shipping wasn’t great but it was okay. I gave you a 3 because this was the first time ever seeing in bold all responsibility sentence. That left me unsure and company unwilling to be behind the product. As for the product itself it looked great but I will come back for another product review in due time.
As for doing another purchase. Maybe, I would come back but that one sentence again left me uneasy.
16 February 2026
Unprompted review
Item was as described
Item was as described, shipping was reasonable and arrived timely.
20 February 2026
Unprompted review
Simple, clear, trustworthy
Process was simple and was updated on the status of my order regularly. I’d never ordered from this site before and was slightly skeptical, but my items shipped and arrived in just a few days! I was pleasantly surprised and will definitely be ordering from here again.
20 February 2026
Unprompted review
Not impressed.
9 February 2026
Unprompted review
Decent product
11 February 2026
Unprompted review
The material was not worth the money at…
The material was not worth the money at all. I ordered the same one 4 years ago and thinking I will get the same material but when I get my order I regret ordering because of the cheap material
10 February 2026
Unprompted review
I ordered a custom Portugal jersey with…
I ordered a custom Portugal jersey with a name and was told the turnaround time would be 3–4 weeks. It has now been 7 weeks, and I have not received my order.
Despite calling almost every week to follow up, I’ve been given repeated false delivery estimates. This item was intended as a birthday gift over a month ago, and the lack of communication and delays have been extremely frustrating. Never ordering again from this store
5 February 2026
Unprompted review
Reply from Soccer Wearhouse
Thank you for taking the time to share your experience. We truly understand how frustrating this situation has been, especially since the jersey was intended as a birthday gift, and we sincerely apologize for the delay and the inconvenience it caused.
For official national team jerseys, including Portugal, all custom name and number orders must be produced by the official licensed provider. While we do our best to communicate the estimated turnaround time, these custom orders are made to order and occasionally take longer than expected due to production or supply delays outside of our control. We did communicate this possibility during the ordering process, but we understand that the extended wait and shifting delivery estimates were disappointing.
That said, we take full responsibility for the experience you had and for the frustration caused by the delay. We truly appreciate your patience, and as a gesture of goodwill for the extended wait, we would like to offer you an additional discount on your order.
Please feel free to reach out to us directly so we can assist further and make this right. We value your business and appreciate the opportunity to improve.
Thank you again for your patience and understanding.
The worst customer service ever
The worst customer service ever, I’ve been waiting over a month for a purchase, they claim they are on vacation and that the shipment will be made the following week, please never buy from this site.
16 December 2025
Unprompted review
I was a little Leary at first
I was a little Leary at first, never heard of this website. But was totally impressed!! They were exactly the cleats my son wanted and at a fraction of the cost from another website!! Shipping was faster than expected!!very, very happy!!
5 February 2026
Unprompted review
DO NOT ORDER FROM THIS PLACE
I ordered on 1/16/26 and still haven't received the item. I tried calling customer service, no answer. I reached out via email and they were supposed to escalate it and have yet to hear back. DO NOT ORDER FROM THIS SITE
4 February 2026
Unprompted review
Reply from Soccer Wearhouse
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused.
After reviewing your order, it appears that the package was unfortunately lost in transit by the carrier. While this is rare, it can happen, and we truly regret the experience you had. We also apologize for the difficulty reaching us and for the delay in follow up. That is not the level of service we aim to provide.
Because carriers do not automatically notify us when a package is lost, we rely on customers to let us know if an order has not arrived so we can investigate and resolve it as quickly as possible. Unfortunately, there is no way for us to proactively confirm delivery on every individual order without being notified.
At this point, we are more than happy to make this right by either sending a replacement or issuing a full refund, whichever you prefer. Please contact us directly so we can resolve this immediately for you.
Thank you for your patience, and again, we are very sorry for the inconvenience.
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