The item took a long time to ship compared to other online marketplaces, but once shipped it arrived quickly. The AI customer service interface is lacking and could be improved as well.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The transaction was quick. Shipping wasn’t great but it was okay. I gave you a 3 because this was the first time ever seeing in bold all responsibility sentence. That left me unsure and company unwil... See more
Unbelievably slow shipping for a USMNT jersey customized with a player name/number, with few to no updates provided… to the point that I thought I’d been scammed and almost reversed the charges. The... See more
Company replied
When another company suddenly canceled my order, I quickly did a search and found your company carrying the same item and you were able to accommodate me at the same price of the company that canceled... See more
Company details
Written by the company
Soccer Wearhouse is a trusted soccer specialty retailer based out of Southern California proudly serving passionate fans and players across the United States. We offer one of the largest selections of authentic soccer jerseys, cleats, fan gear, and accessories from the world’s top clubs, leagues, and national teams. Our mission is to provide every customer with genuine products, competitive pricing, and exceptional service. With four store locations in Southern California and a growing online presence, we work hard to make sure every fan can represent their team with pride. Whether you are shopping for the latest player jerseys, match-ready footwear, or fan favorites, Soccer Wearhouse is here to bring the beautiful game closer to you.
Contact info
400 Disney Way #149, 92802, Anaheim, United States
- (800) 892-6979
- support@soccerwearhouse.com
- soccerwearhouse.com
3.5
Average
92 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 month
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Pachuca pin
love it need to get another one for my hat to go with my backpack love it
4 August 2025
Unprompted review
Reply from Soccer Wearhouse
Thank you so much for your wonderful feedback. We are so happy to hear you love your purchase. It makes us excited to know you are already planning to get another one. We truly appreciate your support.
Lack of Communication, No Response
I have sent multiple emails about my order, with no one contacting me back. I have called every number listed and it always says they are helping another customer or away from the desk to call back later. I'm starting to think that this website is a scam. Until I hear back from someone I will stick with that thought.
6 August 2025
Unprompted review
Reply from Soccer Wearhouse
We are very sorry to hear about the trouble you experienced trying to reach us. We completely understand how frustrating that must have felt. We assure you that our website is not a scam and that your order matters to us. You are always welcome to call us directly and we also have four store locations in Southern California where our team is happy to help in person. Your feedback is very important and we will review this carefully to improve our communication. We look forward to assisting you as quickly as possible.
I bought a pair of indoor cleats - NOT AUTHENTIC
I’m furious! I bought a pair of indoor cleats, and the second I wore them for my game, it was painfully obvious they were complete fakes! These garbage shoes had zero flex—none! When I planted my foot and tried to run, it felt like stomping in cement blocks. Within just 10 minutes, the inside of my foot was rubbed raw, practically bleeding! These cleats were so insanely stiff, it’s like they were designed to torture me. I’ve bought cleats for over 25 years and not a single one has ever been this awful. I emailed the company, laid out the whole disaster, and what do they say? “Sorry, you wore them, so no return or exchange!” Are you kidding me?! Absolute scam! I’LL NEVER BUY FROM THESE CROOKS AGAIN!!!
28 January 2025
Unprompted review
Reply from Soccer Wearhouse
We are very sorry to hear about this experience. We completely understand how upsetting and painful this must have been for you. We want to assure you that we only sell authentic and official products, and we take any concerns like this very seriously. Once shoes have been worn it is very difficult for us to process returns as we need the items back in resellable condition.
Ordered a Hat on 10 June 2025, not received
Ordered a Hat on 10 June 2025 and have never received it. I have emailed and called them several times and no one has ever emailed me back, nor do they ever answer the phone. I am reporting them to the Better Business Bureau.
10 June 2025
Unprompted review
Reply from Soccer Wearhouse
We are truly sorry to hear about your experience and understand how frustrating it must be to not receive your order. We take situations like this very seriously and it is never our intention for any customer to feel ignored. We sincerely apologize for the lack of communication and the delay in resolving this matter. Please contact us directly so we can make this right for you as quickly as possible. You can also call us and visit any of our four store locations in Southern California for additional support.
Avoid SoccerWearhouse – Terrible Customer Service
If I could give zero stars, I would. My experience with SoccerWearhouse was extremely disappointing. My order was delivered over a month late and to an unknown location. I repeatedly tried calling their customer service, but no one ever answered—calls always went straight to voicemail.
When I finally reached out via email, the response I received was shocking: they claimed they weren’t responsible if I didn’t receive my package. This level of customer support is unacceptable.
Warning to other shoppers: do not order from SoccerWearhouse. Poor service, unreliable shipping, and zero accountability.
4 June 2025
Unprompted review
Reply from Soccer Wearhouse
“We are very sorry to hear about your experience and we completely understand your frustration. It is never our intention for any order to arrive late or for a customer to feel unsupported. While shipping carriers are responsible for the final delivery, we always want to do everything we can to help when a package goes missing. We sincerely apologize for the delay and the communication issues you experienced. Please reach out to us again so we can review your case and do our best to make this right. You are also welcome to call us directly or visit one of our four store locations in Southern California for further assistance.
Total garbage
Total garbage. The stitching on two pairs of gloves broke after minimal wear just walking my dogs. Customer service is terrible. Only offer exchanges on defective products. If it's broken, it will probably break again. OFFER REFUNDS!!
4 November 2024
Unprompted review
Reply from Soccer Wearhouse
We are very sorry to hear about your experience with the gloves and we completely understand your frustration. This is not the level of quality or service we want for any of our customers. We truly appreciate your feedback regarding our return and exchange policy, and we will make sure it is reviewed carefully. Please reach out to us directly so we can take another look at your situation and do our best to help.
Very bad service
Very bad service. This is a fraudulent company. Ordered shoes which came in damaged box missing items in it. Contacted the customer service. They say the box is not their responsibility. They shipped it without any protection. Also the missing items where not included because it was damaged and that is their policy. Stay away!
17 August 2024
Unprompted review
Reply from Soccer Wearhouse
We are very sorry to hear about your experience and we completely understand how upsetting it must have been to receive a damaged box and missing items. We take these situations very seriously and it is never our intention for any customer to feel disappointed or misled. We always work hard to protect and package orders carefully, and we truly appreciate you bringing this to our attention. Please reach out to us directly so we can review your order in detail and do our best to make this right for you.
Be Warned!! Fraudulent Company
I ordered the Real Madrid Away Jersey w/Champions League patch for my husband for his birthday and received a Messi shirt in the mail. I am writing this review to warn others that Soccer Wearhouse is a fraudulent organization. I will be escalating this with my credit card company.
1 June 2024
Unprompted review
Reply from Soccer Wearhouse
We are very sorry to hear about this experience and completely understand how upsetting it must have been to receive the wrong item, especially for such a special occasion. We assure you that we are not a fraudulent company and we take these situations very seriously. This was clearly a fulfillment error on our end and we truly regret the inconvenience it caused. Please contact us directly so we can fix this as quickly as possible and make things right for you.
They will RIP YOU OFF!
If I could give zero stars, I would. Do not purchase a jersey from this company! I spent $130 on a Julie Ertz jersey. I purchased the jersey exactly as it was pictured. I ordered a size large, as this is always my size in jerseys (I like them to fit a bit loosely). When I received the jersey, I discovered that it was a slimfit jersey which was essentially made to fit a 10-year-old! It was SO SMALL. I double and triple checked, reading every single possible description for the jersey I had purchased and NOWHERE did it say anything about the jersey being a slimfit, nor did it say anything about it running small (I don’t even want to say it “ran small” because it was so ridiculously far from what a large should be). Immediately, I contacted the company. I asked to exchange the jersey for a larger size (since I had spent a small fortune to purchase it). They REFUSED to exchange it, claiming that it was a “custom” jersey. Apparently, they consider ALL of their jerseys to be “custom” jerseys. So, I am out $130 and own a jersey that might fit my 10-year-old son, but certainly won’t fit me (I’m not even a big person lol I am 5’1” and 115 pounds!). Again, do NOT waste your money purchasing from this company. They will rip you off. Go to a more reputable site to purchase a jersey! I got suckered in with a coupon code and now I am regretting it.
9 August 2023
Unprompted review
Reply from Soccer Wearhouse
We are very sorry to hear about your experience and we completely understand how upsetting it must have been to receive a jersey that did not fit as expected. We truly regret any confusion regarding the fit and description of the item. Many soccer jerseys are made in a slim fit style and we always try to provide clear product information so customers can make the best sizing decision. We also understand how frustrating it is to not be able to exchange a customized item and we sincerely apologize that our policy did not meet your expectations. Your feedback is very important and we will review it carefully to improve our communication and descriptions moving forward. Please reach out to us directly so we can take another look at your order and do our best to help.
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