Soccer Wearhouse Reviews 

92
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products received, often finding items to be exactly as described and meeting their expectations. People also frequently highlight the ease of the ordering process and the simple transaction experience. Furthermore, a good number of consumers report fast shipping and timely delivery, sometimes even earlier than anticipated, with good communication about their order status. However, some customers also noted significant delays in shipping and order processing, with some waiting weeks or even months for their items and experiencing a lack of communication regarding updates. A few other people also felt that they received incorrect or defective products, such as wrong sizes or names, or items with poor material quality that did not last. There were also concerns about products being overpriced for their perceived value.

What people talk about most

Product

Customers had ambiguous experiences with product quality and accuracy, with some expressing satisfaction with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting fast shipping and... See more

Order

Users describe ambiguous interactions with order, with many experiencing significant delays and a lack of... See more

Quality

People report positive experiences with quality, with many consumers praising the good quality of jerseys,... See more

Price

Reviewers highlight ambiguous aspects of price, with some consumers expressing dissatisfaction, feeling that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The item took a long time to ship compared to other online marketplaces, but once shipped it arrived quickly. The AI customer service interface is lacking and could be improved as well.

Rated 3 out of 5 stars

The transaction was quick. Shipping wasn’t great but it was okay. I gave you a 3 because this was the first time ever seeing in bold all responsibility sentence. That left me unsure and company unwil... See more

Rated 3 out of 5 stars

Unbelievably slow shipping for a USMNT jersey customized with a player name/number, with few to no updates provided… to the point that I thought I’d been scammed and almost reversed the charges. The... See more

Company replied

Rated 5 out of 5 stars

When another company suddenly canceled my order, I quickly did a search and found your company carrying the same item and you were able to accommodate me at the same price of the company that canceled... See more


Company details

  1. Football shop
  2. Activewear shop
  3. Clothing Shop
  4. Sporting Goods Shop
  5. Sportswear Shop

Written by the company

Soccer Wearhouse is a trusted soccer specialty retailer based out of Southern California proudly serving passionate fans and players across the United States. We offer one of the largest selections of authentic soccer jerseys, cleats, fan gear, and accessories from the world’s top clubs, leagues, and national teams. Our mission is to provide every customer with genuine products, competitive pricing, and exceptional service. With four store locations in Southern California and a growing online presence, we work hard to make sure every fan can represent their team with pride. Whether you are shopping for the latest player jerseys, match-ready footwear, or fan favorites, Soccer Wearhouse is here to bring the beautiful game closer to you.


Contact info

3.5

Average

TrustScore 3.5 out of 5

92 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(92)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

I was a little Leary at first

I was a little Leary at first, never heard of this website. But was totally impressed!! They were exactly the cleats my son wanted and at a fraction of the cost from another website!! Shipping was faster than expected!!very, very happy!!

5 February 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS PLACE

I ordered on 1/16/26 and still haven't received the item. I tried calling customer service, no answer. I reached out via email and they were supposed to escalate it and have yet to hear back. DO NOT ORDER FROM THIS SITE

4 February 2026
Unprompted review
Soccer Wearhouse logo

Reply from Soccer Wearhouse

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused.

After reviewing your order, it appears that the package was unfortunately lost in transit by the carrier. While this is rare, it can happen, and we truly regret the experience you had. We also apologize for the difficulty reaching us and for the delay in follow up. That is not the level of service we aim to provide.

Because carriers do not automatically notify us when a package is lost, we rely on customers to let us know if an order has not arrived so we can investigate and resolve it as quickly as possible. Unfortunately, there is no way for us to proactively confirm delivery on every individual order without being notified.

At this point, we are more than happy to make this right by either sending a replacement or issuing a full refund, whichever you prefer. Please contact us directly so we can resolve this immediately for you.

Thank you for your patience, and again, we are very sorry for the inconvenience.

Rated 5 out of 5 stars

Samba

I wanted to replace my favorite Samba's and the Soccer Wearhouse had them. They came very timely.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Easy ordering, fast shipping and the soccer goalie gloves were exactly as described.

22 January 2026
Unprompted review
Rated 3 out of 5 stars

Very slow shipping with no communication; otherwise great.

Unbelievably slow shipping for a USMNT jersey customized with a player name/number, with few to no updates provided… to the point that I thought I’d been scammed and almost reversed the charges. Then, almost exactly 2 months after placing my order, it arrived and is perfect! Good quality, legit jersey that I couldn’t obtain anywhere else (including from USsoccer.com, which is incompetent in terms of marketing USMNT merch).
In retrospect, I just wish I’d ordered much earlier and received better communication - including notice PRIOR to ordering that delivery would take at least 2 months.

19 November 2025
Unprompted review
Soccer Wearhouse logo

Reply from Soccer Wearhouse

Thank you so much for taking the time to share such thoughtful feedback. We truly appreciate your patience and are very glad to hear that the jersey arrived and that you are happy with the quality and authenticity.

We completely understand how concerning the wait must have felt, especially with limited updates along the way, and we sincerely apologize for the frustration and uncertainty this caused. For officially licensed USMNT customized jerseys, production is handled by the authorized provider, and while we do our best to give accurate timelines, these custom orders can occasionally take longer than expected. That said, we agree with you that clearer communication and setting better expectations upfront is something we can and should improve.

Your feedback is incredibly valuable to us, and it helps us refine how we communicate turnaround times before and after orders are placed. We are grateful for your understanding in retrospect and truly appreciate you trusting us through the process.

Thank you again for your support, and we hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

We needed a pair of soccer cleats last…

We needed a pair of soccer cleats last minuite and Soccer Warehouse made it happen! We usually buy off the Nike App but they were out of our size so Soccer Warehouse shipped on time and got the cleats to us in Florida right on schedule.
Thank you!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

When another company suddenly canceled you came through

When another company suddenly canceled my order, I quickly did a search and found your company carrying the same item and you were able to accommodate me at the same price of the company that canceled on me. I was keeping my fingers crossed that it was actually going to work out. The item arrived earlier than expected and is perfect. My grandson is thrilled and I thank you very very much.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

They don't necessarily have the item in stock

I ordered cleats back in December. As of today, I STILL had not received my order. I emailed and they said my order hadn't been processed and they didn't have a shipping date available. That is 15 DAYS from the date I ordered. TERRIBLE! I would go else where they value their customers.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Very irresponsible

Very irresponsible, I ordered on December 12, never received any shipping confirmation, 2 weeks later they sent me a email saying my cleats were out of stock. Poor service poor communication.

12 December 2025
Unprompted review
Rated 3 out of 5 stars

I ordered two pair of shoes at the end…

I ordered two pair of shoes at the end of November that were supposed to be shipped 3-5 days. Mid December I still did not have a shipping notice. I emailed them. They said that one of the shoes was now out of the size I needed. Which was frustrating because I didn't have time to get another one before Christmas. They then mailed the other shoe and it arrived after we had already left for Christmas. So I got neither shoe in time for Christmas and only one pair after.

17 December 2025
Unprompted review

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