Software Advice Reviews 674

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and communicative approach, often highlighting their ability to understand specific needs and provide tailored recommendations. The service is frequently described as excellent, efficient, and a significant time-saver, simplifying complex processes and making it easy to find suitable solutions. Many people appreciate the personalized support and the overall positive user experience. However, some customers reported dissatisfaction with the customer service and contact process. Issues included difficulty reaching support, slow response times, and instances where their scheduling preferences were not respected, leading to unwanted calls. A few people also found certain software features to be unintuitive or lacking in essential functionalities.

What people talk about most

Staff

Clients share positive opinions on staff, often highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting helpful and knowledgeable interactions.... See more

User experience

Consumers generally find the user experience to be positive, highlighting ease of use and helpfulness. Many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the professionalism,... See more

Technology

Customers consistently note positive experiences with technology. Many reviewers appreciate the helpfulness... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers appreciated the initial outreach and fast... See more

Based on these reviews

Rated 4 out of 5 stars

Searching for EHR software was made easier as I could find a lot of information in one place. After somewhat disappointing initial recommendations, they got better with a little communication. I us... See more

Company replied

Rated 4 out of 5 stars

They gave good recommendations. Just keep in mind they will not suggest companies that do not pay them, so make sure you don't miss any major players in a respective field. Friendly as well.

Company replied

Rated 5 out of 5 stars

The team was helpful, communicative and took time to understand what we were looking for. We were given several options. A few were what we wanted, and some helped us discover other options that were... See more

Company replied

Rated 5 out of 5 stars

Software Advice was a true find. We were looking to contract with a CRM+ system for our performing arts non-profit that we could afford and found the choices daunting or too expensive. These folks hel... See more

Company replied


Company details

  1. Review site
  2. Media company

Written by the company

Software Advice simplifies software buying. Through 1-on-1 conversation and trusted insights, industry-specific advisors guide buyers to top software options in as little as 15 minutes (and it’s 100% free). Founded in 2005, Software Advice has helped nearly 900,000 businesses find the right software for their specific needs. Software Advice also features over 1.5 million verified user reviews to ensure people feel confident in their technology decisions. For more information, visit softwareadvice.com.


Contact info

4.1

Great

TrustScore 4 out of 5

674 reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Thought Heroku was the easiest, until I tried something simpler

Heroku has always been known as the “just push and deploy” platform, and that’s exactly why I started using it. In the beginning, it does feel simple.

But after trying other platforms recently, I realized that even Heroku’s setup isn’t as effortless as it seems.

You still have to think about buildpacks, dynos, environment configs, add-ons, and how everything fits together. It’s manageable, but not exactly “hands-off.” There’s still a learning curve, especially if you’re new.

I recently switched to a platform where I literally just connected my repo, and everything else, build, deploy, scaling, was handled automatically without needing to configure anything manually. No thinking about dynos, no extra setup steps. That felt like what “simple deployment” should actually be.

That shift made me realize Heroku sits in this middle ground, it simplifies some things, but still expects you to understand quite a bit.

So yeah, Heroku is decent, but I wouldn’t call it the simplest option anymore, even for beginners. There are newer approaches now that make deployment feel almost effortless from day one.

2 February 2026
Unprompted review
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Reply from Software Advice

Thanks for taking the time to share your feedback. However, it seems like this review might be intended for another business. Software Advice does not make or sell any software; we offer a service to people who are looking to narrow down their options when shopping for software.

We encourage you to direct your feedback to the appropriate company on Trustpilot to ensure it reaches the right audience.

Rated 5 out of 5 stars

Give Software Advice a Try

The advisors at Software Advice are professional, kind and efficient. They are knowledgeable about the products in the marketplace. Great experience working with them. Thank you.

3 March 2026
Unprompted review
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Reply from Software Advice

Hi Lydia,
Thanks so much for taking the time to share your positive experience with us. We're thrilled to hear that you find it easy to share your thoughts about the software you used. Your feedback is incredibly valuable to us and helps us continue to improve and provide the best possible experience.

Rated 1 out of 5 stars

Useless

Useless. Very bad. Avoid it

9 March 2026
Unprompted review
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Reply from Software Advice

Thank you for alerting us to your recent experience with Software Advice. We appreciate your feedback, and if you would like to provide us with any additional details by emailing our support team at followup@softwareadvice.com, we would like to try our best to rectify this situation for you.

Rated 1 out of 5 stars

Disappointing Experience and Lack of…

Disappointing Experience and Lack of Accountability

9 March 2026
Unprompted review
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Reply from Software Advice

Thank you for alerting us to your recent experience with Software Advice. We appreciate your feedback, and if you would like to provide us with any additional details by emailing our support team at followup@softwareadvice.com, we would like to try our best to rectify this situation for you.

Rated 5 out of 5 stars

Aiden at AdvancedMD is seriously one of…

Aiden at AdvancedMD is seriously one of the best sales reps I’ve ever worked with. This company is really on top of it.

As a general partner at a firm with over 100 medical professionals, and someone who has spent a lifetime in development and technology working with GSA, FBI, NOAA, GAO, Google, and a lot of other major agencies and companies, I can honestly say Aiden is one of the most thorough and professional software reps I’ve dealt with. He actually listens, follows up, and knows the product inside and out which is rare these days.

I’m genuinely looking forward to working with Aiden and AdvancedMD for years to come.

This EHR clearly has both the tech and the people behind it to go the distance for what we need. It feels like a real long term partner, not just another vendor.

Thank you again AdvancedMD for building such a strong team and for delivering software that actually backs it up. Really impressed overall.

2 March 2026
Unprompted review
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Reply from Software Advice

Hi Billy!
Thank you so much for your kind words! We’re thrilled to know you had a positive experience with Software Advice. Your feedback keeps us motivated to keep improving and helping customers like you.

Rated 3 out of 5 stars

They offered one price and after…

They offered one price and after providing my credit card they significantly charged my credit card more.

1 March 2026
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks for taking the time to share your feedback. However, it seems like this review might be intended for another business. Software Advice does not make or sell any software; we offer a service to people who are looking to narrow down their options when shopping for software.

We encourage you to direct your feedback to the appropriate company on Trustpilot to ensure it reaches the right audience.

Rated 5 out of 5 stars

Would definitely recommend

They did the research for me and paired me with companies that matched my requests. It saved me time and brought me to better options than if I would have found.

24 February 2026
Unprompted review
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Reply from Software Advice

Hi Kristina,
Thank you so much for your kind words! We’re thrilled to know you had a positive experience with Software Advice. Your feedback keeps us motivated to keep improving and helping customers like you.

Rated 5 out of 5 stars

It was very spectacular since I am… in so excited

It was very spectacular since I am motivated and thus be able to grow more with my small company and expand and be able to meet and negotiate with other companies

24 February 2026
Unprompted review
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Reply from Software Advice

Hi Melania,
We really appreciate you taking the time to share your review. It means a lot to us to know that Software Advice was able to support you in your journey. Thanks for trusting us!

Rated 4 out of 5 stars

Quick response and efficient…

Quick response and efficient recommendation. Little heavy on the follow-up emails but good if they didn't find what you needed on the first try. Only got the one recommendation, would've liked one or two more. Used them to help find a software for a small remodel company

24 February 2026
Unprompted review
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Reply from Software Advice

Hi Jack,
Thank you so much for your kind words! We’re thrilled to know you had a positive experience with Software Advice. Your feedback keeps us motivated to keep improving and helping customers like you. We will make sure that we look into your feedback to improve our services. If you require more recommendations though, you can drop us a mail on followup@softwareadvice.com!

Rated 5 out of 5 stars

Really helped us find what we needed!

17 February 2026
Unprompted review
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Reply from Software Advice

Hi Jimmy!
We really appreciate you taking the time to share your review. It means a lot to us to know that Software Advice was able to support you in your journey. Thanks for trusting us!

Rated 4 out of 5 stars

Great Product

20 February 2026
Unprompted review
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Reply from Software Advice

Hi!
We really appreciate you taking the time to share your review. It means a lot to us to know that Software Advice was able to support you in your journey. Thanks for trusting us!

Rated 5 out of 5 stars

Great options for what we were looking…

Great options for what we were looking for. Thank you!

19 February 2026
Unprompted review
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Reply from Software Advice

Hi Nayeli,
Thank you so much for your kind words! We’re thrilled to know you had a positive experience with Software Advice. Your feedback keeps us motivated to keep improving and helping customers like you. We will make sure that we look into your feedback to improve our services.

Rated 5 out of 5 stars

I like that how the this crm work like…

I like that how the this crm work like robin round leads management give me a bump for our company manage all the things so our company perform well also our productivity increased by 30% with this crm

1 January 2026
Unprompted review
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Reply from Software Advice

Hi Deepak!
Thank you so much for your kind words! We’re thrilled to know you had a positive experience with Software Advice. Your feedback keeps us motivated to keep improving and helping customers like you. We will make sure that we look into your feedback to improve our services.

Rated 5 out of 5 stars

Free Version and Trial

Free Version and Trial. Not complicated straight forward and does what you tell it to do, track my inventory locations movements.

13 November 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi!
We really appreciate you taking the time to share your review. It means a lot to us to know that Software Advice was able to support you in your journey. Thanks for trusting us!

Rated 5 out of 5 stars

Software Advice has a helpful professional team!

The initial call by Maria explaining everything and the follow up calls by Levi and Ryan, along with the emails were clear and very helpful. The articles that followed the first call, immediately gave me a framework to start. Through their service, instead of you reaching out to the companies, they reach out to you and everything flows!

10 February 2026
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Cecilia,
Thank you so much for your kind words! We’re thrilled to know you had a positive experience with Software Advice. Your feedback keeps us motivated to keep improving and helping customers like you. We will make sure that we look into your feedback to improve our services.

Rated 5 out of 5 stars

Top 5

They listened to our needs and wants. They provided us with the top 5 software companies with the features and accessories that we asked for without us having to go through hundreds of companies online making it so much easier and less stressful for us and less time consuming which in our business speaks volumes. I would use Software Advice every time!!!!!

1 February 2026
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Patty!
We really appreciate you taking the time to share your review. It means a lot to us to know that Software Advice was able to support you in your journey. Thanks for trusting us!

Rated 5 out of 5 stars

got great options and companies to…

got great options and companies to speak to that I would not have found on my own. Thank you!

13 January 2026
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Jared,
Thank you so much for your kind words! We’re thrilled to know you had a positive experience with Software Advice. Your feedback keeps us motivated to keep improving and helping customers like you. We will make sure that we look into your feedback to improve our services.

Rated 1 out of 5 stars

Not helpful and I ended up with dozens…

Not helpful and I ended up with dozens of sales calls from POS companies! DO NOT USE THEM!

12 January 2026
Unprompted review
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Reply from Software Advice

Hi Wenona,
Thank you for alerting us to your recent experience with Software Advice. We appreciate your feedback, and if you would like to provide us with any additional details by emailing our support team at followup@softwareadvice.com, we would like to try our best to rectify this situation for you.

Rated 5 out of 5 stars

We found the perfect software program

The recommended software companies were very responsive except we never heard from HubSpot. The program we chose was for a company that never appeared in our web searches, so if we hadn't received your recommendation, we never would have found the perfect software program for our company.

9 January 2026
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Coulter,
Thank you so much for your kind words! We’re thrilled to know you had a positive experience with Software Advice. Your feedback keeps us motivated to keep improving and helping customers like you. We will make sure that we look into your feedback to improve our services.

Rated 5 out of 5 stars

Easy instalaltion

The team helped us to install the software that was needed for our team to do a better job in their every day routine. The tool is really helpful

5 January 2026
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Stella,
Thanks for leaving us such a wonderful review. We’re so happy you had a great experience with Software Advice, and we look forward to assisting you again whenever you need us.

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