Solace Health Reviews 

584
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, caring, and knowledgeable, providing strong support and guidance. People frequently highlight the excellent customer service, noting that advocates listen attentively, follow through diligently, and ensure a positive and informative user experience, efficiently addressing their needs. However, some customers noted difficulties with company communication, experiencing missed calls or appointments. Additionally, a few other people felt that some advocates provided incorrect information, failed to follow through on tasks, or were changed frequently, leading to frustration.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their advocates as knowledgeable,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many finding it to be a significant help in navigating... See more

Customer communications

People report ambiguous experiences with contact, with some customers praising consistent communication and... See more

User experience

Customers had positive experiences with user experience, describing the process as amazing, positive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Husband had a pain pump for over a year and suddenly the pain management physician that inserted it decided to get out of treating patients who have them. We had two weeks notice to find another Dr... See more

Company replied

Rated 5 out of 5 stars

Solace Kidney Advocate, Erika, has. Een wonderful in guiding me through this new journey . Erika was able to get my records from a previous surgery so i would be accepted as a new urology patient. She... See more

Company replied

Rated 5 out of 5 stars

My advocate made appointments for me that I had been putting off. She provided information to get my advance directive certified. She contacted my doctor directly to talk about health issues I always... See more

Company replied

Rated 5 out of 5 stars

I have been having trouble walking any real distance without pain and shortness of breath. I have Medicare and Medicaid but I think they make the paperwork difficult on purpose so that it is very... See more

Company replied


Company details

  1. Health consultant
  2. Health insurance agency
  3. Insurance agency
  4. Internet marketing service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

584 reviews

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4.5

All reviews

(584)

581 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff flexiblity understanding

Wanted to ad that the more i speak with my advocate the more help i get amd the easier its getting to navigate my care..and she super kind
Staff flexiblity understanding

4 July 2026
Solace Health logo

Reply from Solace Health

Thank you so much for sharing!!

Rated 5 out of 5 stars

My advocate has been very helpful and…

My advocate has been very helpful and she listens to my concerns,,she always calls when she says she will ,,

5 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear that our advocate has been helpful and attentive to your needs. We appreciate your kind words.

Rated 5 out of 5 stars

We got off to a slow start but Ms coats…

We got off to a slow start but Ms coats have started picking up the pace a little bit. I am getting follow ups from CVS and my Primary Care doctor. She has been active calling around assisting me on keeping my medication back to a 3 months supply and speaking to all vendors concerning appointments and referrals.

1 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We're so glad to hear about the positive progress and the excellent support you've received. It's wonderful that we could assist with your medication supply and appointments. Thank you for sharing your experience!

Rated 5 out of 5 stars

I really appreciate communicating with my Solace Advocate

I really appreciate communicating with and working with Jill Mills on my behalf, to help me find support during this difficult time that I have ovarian cancer. I have an upcoming operation soon after I did have three chemotherapy sessions. I am very hopeful about the improvements of my health because I have come a long way so far with the chemotherapy. And I do appreciate the positivity and help that Jill has given to me, including opportunities for finding resources to help me with my financial situation. This includes resources such as ovarian cancer related charities, for food resources help, transportation, and other possibilities that are in the works. Joe has very extensive knowledge about Medicare and the resources that it provides as well. Jill is also a wonderful support person, a great communicator, and also friend. She also provides creative ideas to help me. Thank you so very much :)

3 July 2026
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Reply from Solace Health

We are truly touched by your kind words and are so glad to hear about the positive impact our team member has had during such a challenging time. It brings us immense satisfaction to know that we could provide support, resources, and a sense of hope as you navigate your health journey. We are dedicated to offering comprehensive assistance, and it's wonderful to learn that our efforts in connecting you with financial aid, food resources, transportation, and Medicare information have been beneficial. We wish you all the very best with your upcoming operation and continued recovery.

Rated 5 out of 5 stars

Great Experience

Fanaye is very thorough and professional.

4 July 2026
Solace Health logo

Reply from Solace Health

We're delighted to hear that you found our team member to be thorough and professional. We truly appreciate your kind words.

Rated 5 out of 5 stars

Leigh is phenomenal

Leigh is phenomenal. Because of her dedication and commitment I thought a friend who is physically disabled, depressed and confused with her current situation. She has her own advocate and is now starting to feel better. I’m not an easy person to work with, I expect people to be accountable while doing their jobs. Leigh goes above and beyond and has reassured me she will advocate for me

3 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear about the positive impact our team member had on your friend's situation. It's wonderful to know that their dedication made such a difference. We appreciate you sharing your experience and look forward to continuing to support you.

Rated 5 out of 5 stars

CARING COMPANY AND STAFF…

Your company cares about it's clientele. My first advocate and I did not click. The next advocate, Jacque, and I seem like we are long lost friends. The best part of Jacque is that she really does work to help her client. I believe have been with Jacque for about a month now, she has done more for me than my other advocate ever thought about doing. Jacque has reached out to my doctors, etc, helped me find things out I can use. My first advocate had me make the phone calls.
Jacque is one awesome advocate she has a heart of gold, and a very caring personality.

3 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience and the exceptional support you've received. We truly value your feedback and are committed to ensuring our clients feel understood and well-cared for. It's wonderful to know we've made such a positive impact.

Rated 1 out of 5 stars

Lack of services and transparency

Where do I start? I’ve been writing about this company all night. First, the Better Business Bureau rating can be bought. Second, only the provider is billing your insurance company.The provider pays solace a percentage for the advertisement fee. The advocate is a sub contractor and mine did not do anything but talk to me on the phone. She never called doctors offices nor anything to do with medical. Nothing! She also buffed the amount of time she talked to me on the phone. Can’t make contact in between appointments. Billed insurance times I never even talked on the phone with her. I can go on and on. Terrible company, great idea

3 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Thank you for taking the time to share this in such detail, and we're truly sorry to hear about your experience, especially around billing and the lack of actual coordination you described. This is a serious concern and we want to look into it properly. We sent you a request to get more information so we can look into this and handle it properly.

Rated 5 out of 5 stars

My Advocate is wonderful

My Advocate is wonderful! So nice, personable, and a tremendous help to me!

1 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that your advocate provided you with such wonderful assistance! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

The Right Way

Connecting, caring, and listening

1 July 2026
Solace Health logo

Reply from Solace Health

We are truly delighted to hear that our efforts to connect, care, and listen resonated so positively with you. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

That this advocate are on top of our…

That this advocate are on top of our needs. It is a big help for someone to be doing searching and looking for assistance on what a person needs. I may miss some phone calls due to anxiety stress it’s going on with me but they never give up. They keep in contact and communication with you. Sandra is my advocate and she’s been very helpful and he’s doing a great job. Thank you so much for your assistance helping me. .

1 July 2026
Solace Health logo

Reply from Solace Health

We are so glad to hear our advocates are providing such dedicated support. It is wonderful to know we are making a positive difference by consistently staying in touch and assisting with your needs. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Great job by my advocate

Great job by my advocate

24 June 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear about your positive experience with our advocate. We truly appreciate your kind words and feedback!

Rated 5 out of 5 stars

Great Advocate

Great Advocate, Jovanna, who located a MOBILE Podiatrist for me after many frustrating hours and attempts on my own! Good followup and follow-through service as well. Much needed help. THANK YOU!!

24 June 2026
Solace Health logo

Reply from Solace Health

We are delighted to hear about your positive experience and that our advocate was able to provide such valuable assistance. It's wonderful to know that our follow-up service was helpful.

Rated 5 out of 5 stars

My main contact /advocate is very…

My main contact /advocate is very helpful. She is always looking forward for ways that she can help me out with my upcoming needs and appointments.

24 June 2026
Solace Health logo

Reply from Solace Health

We're so pleased to hear that your advocate is providing such excellent and proactive support. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Kim is a good listener and helps me…

Kim is a good listener and helps me with research and gives me good advice.

1 July 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear that our team member is a good listener and provides helpful research and advice. We appreciate your kind words!

Rated 5 out of 5 stars

She was very nice and helpful and…

She was very nice and helpful and really worked on my case

22 June 2026
Solace Health logo

Reply from Solace Health

We're truly happy to hear we provided such helpful and dedicated support with your case. We appreciate your kind words!

Rated 5 out of 5 stars

I am so glad I took a leap of faith and…

I am so glad I took a leap of faith and called Solace. I wish I would have done this when I became disabled a few years ago

24 June 2026
Solace Health logo

Reply from Solace Health

We are so glad you reached out to us. We appreciate you trusting us and are here to support you.

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