Solace Health Reviews 

590
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 582 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, care, and dedication, finding advocates knowledgeable, effective in solving problems, and providing timely assistance. People appreciate the personalized and understanding approach, as the service offers valuable resources and guidance for navigating complex medical situations, making the overall process positive and reassuring. However, some customers noted difficulties with contact, experiencing missed calls, lack of follow-up, or advocates providing incorrect information or not performing promised tasks. Concerns were also raised regarding billing practices, with some suggesting services were overbilled or unnecessary.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many expressing satisfaction with their advocates,... See more

Customer service

Customers had positive experiences with customer service, often praising their advocates for being helpful,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the total care... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers praising the consistent communication and... See more

User experience

Clients share positive opinions on user experience, with many finding the overall process amazing, positive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than surprised to receive such meticulous care and attention from Sonia. She always offers to make calls, she does research for me.. anything I need to make my life livable. I feel so ble... See more

Company replied

Rated 5 out of 5 stars

My Husband had a pain pump for over a year and suddenly the pain management physician that inserted it decided to get out of treating patients who have them. We had two weeks notice to find another Dr... See more

Company replied

Rated 5 out of 5 stars

Solace Kidney Advocate, Erika, has. Een wonderful in guiding me through this new journey . Erika was able to get my records from a previous surgery so i would be accepted as a new urology patient. She... See more

Company replied

Rated 5 out of 5 stars

My advocate made appointments for me that I had been putting off. She provided information to get my advance directive certified. She contacted my doctor directly to talk about health issues I always... See more

Company replied


Company details

  1. Health consultant
  2. Health insurance agency
  3. Insurance agency
  4. Internet marketing service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

590 reviews

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4.5

All reviews

(590)

583 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Advocate

Great Advocate, Jovanna, who located a MOBILE Podiatrist for me after many frustrating hours and attempts on my own! Good followup and follow-through service as well. Much needed help. THANK YOU!!

24 June 2026
Solace Health logo

Reply from Solace Health

We are delighted to hear about your positive experience and that our advocate was able to provide such valuable assistance. It's wonderful to know that our follow-up service was helpful.

Rated 5 out of 5 stars

My main contact /advocate is very…

My main contact /advocate is very helpful. She is always looking forward for ways that she can help me out with my upcoming needs and appointments.

24 June 2026
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Reply from Solace Health

We're so pleased to hear that your advocate is providing such excellent and proactive support. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Kim is a good listener and helps me…

Kim is a good listener and helps me with research and gives me good advice.

1 July 2026
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Reply from Solace Health

We're so happy to hear that our team member is a good listener and provides helpful research and advice. We appreciate your kind words!

Rated 5 out of 5 stars

She was very nice and helpful and…

She was very nice and helpful and really worked on my case

22 June 2026
Solace Health logo

Reply from Solace Health

We're truly happy to hear we provided such helpful and dedicated support with your case. We appreciate your kind words!

Rated 5 out of 5 stars

I am so glad I took a leap of faith and…

I am so glad I took a leap of faith and called Solace. I wish I would have done this when I became disabled a few years ago

24 June 2026
Solace Health logo

Reply from Solace Health

We are so glad you reached out to us. We appreciate you trusting us and are here to support you.

Rated 5 out of 5 stars

I Would Have Already Given Up...

My advocate is patient in resolving insurance issues. She doesn't give up.

1 July 2026
Solace Health logo

Reply from Solace Health

We are so glad to hear our advocate provided such dedicated support with your insurance issues. We appreciate your kind words.

Rated 5 out of 5 stars

Solace Gives Peace of mind.

My advocate is great. She cares and she s aware and she s friendly hard working. She s easy to talk to.

30 June 2026
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Reply from Solace Health

We are so pleased to hear that you have such a positive experience with your advocate. It's wonderful to know they are so supportive and dedicated.

Rated 5 out of 5 stars

Christy has done a great job in helping…

Christy has done a great job in helping and communicating for me as an advocate. Giving me information for my assistance.

29 June 2026
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Reply from Solace Health

We are so happy to hear our team provided such great assistance and communication. We appreciate your kind words!

Rated 5 out of 5 stars

Nadia is constantly following up on all…

Nadia is constantly following up on all of my appointments and communications by keeping me informed of every step of this process to get my Mobile equipment.

29 June 2026
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Reply from Solace Health

We're so glad to hear our team kept you informed throughout the process of getting your mobile equipment. We appreciate your kind words!

Rated 5 out of 5 stars

My advocate

My advocate, Aimee, is absolutely amazing. She helps with my paperwork, renewals, makes Dr. appts that I can never seem to get ahold of (Specialist offices), looking into getting me a new computer, and is helping me with the testing of my well water! I will never meet Aimee, but she is a valued friend now.

30 June 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We're so happy to hear about your wonderful experience with our advocate! It's truly rewarding to know we've made such a positive impact. We value your kind words.

Rated 5 out of 5 stars

My advocate is really nice and very…

My advocate is really nice and very helpful. She is really there for me. I highly recommend Solace Health for help when you can’t get things done by yourself.

22 June 2026
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Reply from Solace Health

We're so happy to hear that our advocate has been such a wonderful support to you. Thank you for recommending our services!

Rated 4 out of 5 stars

It could be very helpful

It could be very helpful, but things don't go the you want them too. But they keep trying.

28 June 2026
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Reply from Solace Health

We appreciate your honest feedback. We understand that things don't always go as planned, and we are continuously working to improve.

Rated 5 out of 5 stars

Competent and Experienced Medicare Advocate

Our Medicare Advocate is competent and experienced. She has led us through a successful phone conference with Medicare to start resolving issues!

27 June 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear that our advocate has been able to provide such competent and experienced assistance. It's wonderful to know they are successfully helping you resolve your Medicare issues!

Rated 5 out of 5 stars

She is really helping me with…

She is really helping me with everything concerning my health,if I have food to make and can I pay for my medication she is truly a blessing

27 June 2026
Solace Health logo

Reply from Solace Health

We are so glad to hear that our support is making such a positive difference in your health journey and daily life. We truly appreciate your kind words.

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