Sonatours Reviews 105

We faced a lot of issues, we were told seats were allocated, which weren't, so ended, being scattered & got seats at the back.Not so happy with the 2 guides, the Indian one was not very knowledgeable of Japan, any questions we had, he didn't know & couldn't give us an answer. The Japanese guide was very knowledgeable but struggled for words, not very good command of English. Group number was very large, 35, very difficult to cope. No variety of food @ dinner monotonous Indian food. Homeward journey, 8 hours wait, could've got us an earlier flight. Not very good value for price paid. I also, forgot to mention, when l gave Rita, a cheque @ Sona Tours, there was an error, at 1st, she asked me to initial it but on 2nd thoughts, she asked me to write a new cheque. After few days, she calls to say cheque has been sent back, she doesn't know the reason. Ultimately, they said l had pay £20/ because the cheque was sent back, saying l hadn't signed it. Isn't the duty of sonatours to check details before they accept it? It was an error on their part & make money of me £20/ l would never recommend anyone to take sonatours again. There are so many negative reviews, l wish l had read them, before booking with them. I have learnt my lesson.

We all senior citizens, ladies went to Bali in Sept 2023 and we had a great time. Despite the food was not to our expectations but Sona tours changed the menus to Indian food which made us feel like not missing home. They had chosen great hotels with amazing breakfast menu. The itinerary with all the sight seeings went smoothly. The local guide was very helpful but had a mix English which confused us but gave us a laugh. Will recommend Sona tours for Bali tour.

Overall a very good tour although a little hectic. DJ & Emiko looked after us very well. Emiko was a great guide and very informative. The hotels & breakfasts were all great apart from the set breakfast at Sengokuhara Prince Hotel. On the plus side the hotel's Onsen facilities were great. All Indian dinners were good though spicy. Personally we would prefer less chillies, however we understand that Sona has to cater for the whole group. With regards to the non-Indian dinner of pasta & pizza, we would have preferred more than the one slice of pizza and less of the pasta. Thank you Sona for the wonderful surprise of the sushi cooking lesson. It was a lot of fun and we really enjoyed it.Overall we had a great time and look forward to booking another tour in the near future.

Great team at Sona Tours; very pleasant.

It has been a great trip to the Lake District with the family. The tour guide was very knowledgeable. Thank you

Tour taken was Canada Alaska tour. Guide was very professional and knowledgeable. Canada on land itinerary was good except last two days. Hells Gate excursion was not worth the time and money spent. Staff members at the office in London has inconsistent answers for the same questions asked by individual group members. We paid for category 2c balcony room but ended up getting lower category 2d room.

I booked with sona tours twice before that’s my third time this experience was so bad they didn’t stay with the planned day the driver lost several time took wrong turns we spend the whole day on the coach than the Indian food place was non vegetarian instead of a halal food as I request on the application and it was awful experience , than the hotel was good looking the rooms air condition was not working in either of those nights and Tv was not working in my room complaint to Receiption no results and daughter got bitted by bed bugs awfully the bathroom door lock not working none our bedsheets wore changed . Than tour guide was not so nice he was busy guiding his native peoples.I requested to seat with my family the agent in the office said the tour guide will arrange it than the tours guide also said the once we get all the people than his going to sort out our seats but these 3 day tour he never sorted it out my family we all seat far from each other .than the Disneyland day tour guide give out Disney tickets but not my family he keep saying he has my ticket but didn’t give it us until I got bit angry my kids wore upset not having the tickets.I paid more money as my little one didn’t go on the offer so I paid full ticket price for all of us .experience this rubbish time it would be much better to take euro star never take this service again in my life I would advise everyone better to us other service than this you don’t get full day tour we all stack in the coach for whole first day.

We took the 4 days Scotland Highlands tour in August 2023(17th - 20th) and by end of fourth day we realised that Sona travels had arranged a bus travel for 4 days with few sightseeing spots. One of the most basic tours with no facilities in the bus. No WiFi, no charging points and even the toilet had restricted use with zero water facilities.
Coming to the tour itinerary - the first day started with a delay of 1 hour. We were not provided with the tour manager contact details and no bus information. Cable car in Ben Nevis was cancelled due to weather issues but there was no alternative arranged. What a shame! Extra charge for boat ride in Loch Lomond. Edinburgh castle visit was arranged on a festival day which made the entire sightseeing very stressful and delayed. Most of the spots were just shown from outside or while being inside the bus. One of the worst tour experiences. Last day ended worst with no sufficient stops for toilets.
Tour manager - The tour guide/manager had zero knowledge about these historical beauties. She barely knew anything about the city or any basic information. She was polite and hospital. However there was zero entertainment throughout the trip. It expected that when we are given some positive experience.
The only positives were the dinner for first two nights and the driver....who drove very safe and maintained the timings.
Hotel - As promised 3 star it was not even a budget stay. The rooms were very basic with no facilities like water bottle, phone, AC or cleaning of sheets. We had request for towel change. Only positive was the breakfast....hot and fresh continental range.
I will never recommend this travels to anyone. It's a waste of money experience wise.

Thank you for give me good option for tour and good price for 27/05 other companyies is to expensive or remove date

A fantastic experience and a great itinerary packed with lots of sightseeing. Ajay handled the big group very well.

Electrifying Japan
Ajay was brilliant, this is a very comprehensive tour,visit a lot of sites, but Group size too big.

On 11th February 2022 I booked a package holiday with Sona Tours to go to Alaska. We were supposed to go in August 2022 and there were 15 of us going. We booked the trip in February and each paid £100 deposit. Unfortunately in April I was diagnosed with Stage 4 cancer and would not be able to go on this holiday. My husband went to their office immediately to inform them that we would need to cancel our place on the trip and I sent an email on 25th April confirming the cancellation. We did not hear anything back from Sona Tours. In June, we received an email demanding we pay £3250 (half the cost of the holiday) as a cancellation fee. As you can imagine, this was a huge shock to us and not something we could afford as we had spent a lot of money on my cancer treatment. They also pretended that they could not find our original email informing them of our cancellation (but later they found it). We hoped under the circumstances they would be more understanding of our situation, but they demonstrated no empathy for the toll this was taking on my mental health.
Meanwhile my husband contacted our travel insurance, who were extremely supportive, and they thankfully told us that they will pay the amount to Sona Tours directly. We informed Sona Tours of this but instead they sent us a court order and a deadline to pay the amount. They did not want to deal with our insurance company, they only wanted us to pay them. In the end our insurance company paid them £3250 but we still had to pay the court fee (because it’s in their T&C’s that we need to pay the court fee) of £205. They final vulgar act Sona Tours did, was they refused to give us back our deposit of £200 after they had received their payment, and decided to take this as their court fee.
I am writing this to highlight what a terrible company Sona Tours is and how disgusting their behaviour has been towards me. Their emails, particularly from Chetan, were extremely rude and threatening. Had it not been for my daughters, who had to respond to them on my behalf because I was too unwell. I should not have had to deal with this stress shortly after being diagnosed with Stage 4 cancer and having to go through chemo and surgery. I urge anyone considering booking a holiday via Sona Tours to think twice about it and go through their unfair terms and conditions with a fine tooth comb so you know what to expect in case anything should go wrong. I hope this helps prevent someone else from going through what I have had to go through with them.

We all have thoroughly enjoyed the tour where the highlights being excursions like Cable Car Ride at the Nevis Ranges and Cruise ride at the Lake District. Overall food and hotel experience was also quite satisfying. The best part of the tour was the Lead Tour Manager Miss. Saba, co-manager Miss. Chandani and the driver Mr. Mark. Tour managers were not only able to guide us and educate us about the locations but also made sure to keep our interest going during silo hours by playing games, having individual discussions with everyone and encouraging them to look for the best out of this tour. Saba and Chandani also helped us in celebrating my dad's surprise 70th birthday celebration in a very unique and beautiful way. This gesture strongly proves how Sona Tours staff takes personal efforts to bring smiles on their customers faces. Highly obliged with the way Saba and Chandani has managed the overall trip, Kudos to them. Mark is a great driver and quite patient, calm and composed person. Hat's off to his driving skills and knowledge of the roads. I believe that 3 of them are the real assets of the Sona Tours and truly deserve a huge round of applause and appreciation. I would highly recommend Sona Tours to friends and family after such a wonderful Scotland Highlands tour experience.

We can’t find any faults with sonatours, Best tour manager and local guide. Management was good,every little thing was put on tour,will recommend to friends and family. Thanks everybody .

I have just returned from an 8 days tour of Iceland with Sona Tours.
Chetan, the Tour Manager's capability to manage the group was excellent,very good social skills,sharing his knowledge and experience was welcomed.The coach driver too was full of historical and geographical knowledge which matched my University lectures'.Hats off to him.The itinerary given was brief,but when experienced after visiting each location was beyond expectation. Sona Tours have selected the best sites of Iceland.Value for money memorable trip. Pratima (Bena) Patel

Just returned from a 8 day Iceland holiday with Sona Tours and once again the Management was superb, the Coach driver was excellent in his dual role as Guide and Driver, and the winter conditions in Iceland intact added to the experience and pleasure of of the whole trip.Thank you Sona Tours

Recently went on a 4 day trip to Scotland with Sona Tours. Highly recommend.
What an amazing trip & a wonderful time we had
A very luxury coach driven by an expert driver - Ali -assisted by a lovely tour manager Sabah with a 24/7 smile on her face
No complaints what so ever - every moment was tailored to perfection-
Sabah is already doing a great job & wish the almighty gives her enough strength to go further higher & higher up

We take this opportunity to thank Sona Tours for an amazing experience to samburu game reserve this was our 1st time and definitely not the last, driver was on time on pickup with a happy and informative personality.. even the provision for snacks and small gifts made a huge impact on welcoming us.. definitely will book again and highly recommend them for all your bookings.

We thank Sona Tours, through Mr Vikas Shah for booking and organising a wonder trip for us to the Masai Mara. We really appreciate the service given to us by Vikas Shah, Sona Tours. This is the second trip booked through Sona Tours, and we look forward to booking more trips with Mr Vikas Shah, Sona Tours, as their service and recommendations are fantastic. Thank you Vikas, Sona Tours. Best wishes Priya and Hetul Chandaria