Sonatours Reviews 105

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent tour guiding skills, helpfulness, and friendly demeanor, which significantly enhanced their holidays. Many people highlight the well-organized nature of the trips, the enjoyable excursions, and the comfortable travel arrangements, including clean coaches and professional drivers. However, some people were dissatisfied with the quality of hotels and dinner arrangements, noting that some accommodations and restaurants did not meet expected standards. A few other people also felt that vital logistical information was not always communicated in a timely manner, leading to occasional confusion.

What people talk about most

Staff

Consumers find staff to be positive, with many praising tour guides for being knowledgeable, friendly, and... See more

Holidays

Customers consistently note positive experiences with holidays, often highlighting well-organized trips and... See more

Service

Reviewers mention positive feedback about service. Customers frequently praise the exceptional service and... See more

Location

Reviewers highlight positive aspects of location. Customers appreciated the well-located accommodations, with... See more

Quality

People report ambiguous experiences with quality. While some customers praised the excellent quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

5* Vivek, he has a excellent tour guide skill. He was calm, friendly and entertaining. 5* The Captain our bus operator was great. He drove well and was very alert. 5* for great fun, laughters a... See more

Rated 4 out of 5 stars

We have just returned from a Group Tour of Greece (Athens, Mykonos and Santorini) with Sona Tours. our Tour Guide Vivek was very friendly. This trip was well organised with the local guides who gave u... See more

Company replied

Rated 4 out of 5 stars

We have just returned from our Japan/South Korea tour. Had a wonderful time, excursions were amazing and the whole trip went smoothly. Only thing I would say is the food became a little repet... See more

Rated 4 out of 5 stars

The tour covered all the main sites of interest in Scotland. Staff helped me answer all queries before booking. The online form was not easy to navigate but staff were able to assist with solutions... See more


Company details

  1. Tour operator

Information provided by various external sources

We are one of the largest Asian tour operators in UK. No one understands holidays as better as SONA TOURS. It’s what we do better than anyone else. With us you are guaranteed top VALUE accommodation, finest Indian food and the very best services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

105 reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. My holiday was cancelled due to Covid 19. I was kept informed all the time and I was given the full refund without any hassle. I did not have to chase them. I would recommend Sona Tours.

25 September 2020
Unprompted review
Sonatours logo

Reply from Sonatours

Many thanks for your kind and positive words and do appreciate for your patience during this unforeseen circumstances. God bless

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