Specialty Store Services Reviews 309

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting their ease of assembly and how well they meet their needs. Many people appreciate the fantastic and budget-friendly prices, finding them to be a great value. The delivery service is frequently described as fast and prompt, with items often arriving sooner than expected. However, some customers were dissatisfied with issues related to their orders, such as not receiving order confirmations or shipping updates. A few other people also felt that the product descriptions or images were misleading, leading to unexpected items or missing parts. There were also occasional mentions of damaged deliveries or products not being as sturdy as anticipated.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Many customers express satisfaction with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report satisfaction with the products... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed. Many... See more

Price

Reviewers mention positive feedback about price. Many customers found the prices to be fantastic, reasonable,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The picture and description of the #3546 Outrigger Wall Display are very misleading. They show many parts that do not come with the set, and do not clearly indicate that they are extra. Buyer beware!... See more

Company replied

Rated 5 out of 5 stars

Edit: Got a very nice call apologizing for the mixup and telling me my order was on the way and they would not be charging me for shipping. Great customer service! The price is fantastic but I have... See more

Company replied

Rated 5 out of 5 stars

I received great customer service when I had a question about my order being shipped. My question was resolved and I received my order soon after with no problem. I was completely satisfied with the... See more

Company replied

Rated 5 out of 5 stars

the price and the size and also ordering a bag to carry the display case ,also its acraylic sides for anti theft protection. the whole package is what i was looking for perfect timing for a new set-up... See more

Company replied



Company details

  1. Shop Equipment Supplier

Written by the company

Since 1986 our second-generation family-owned and operated business has been helping retailers grow their business. We provide high-quality retail fixtures and store supplies backed by our 100% satisfaction guarantee. Our customer service department is second to none and we stock thousands of retail display and retail store supply items in our warehouse and are ready to ship. We have many exclusive displays and fixtures that you will not find anywhere else. From our lightweight folding grid panel display to our unique metal pegboard displays, we listen to our customers and strive to design innovative products that will help them succeed. Specialty Store Services is your one-stop shop for everything you need for profitable retailing: store displays, glass display cases, retail showcases, clothing racks, bags, shopping baskets and so much more. Centrally located in Chicago we ship nationwide. For over 30 years retailers nationwide have trusted Specialty Store Services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

309 reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Great experience

Great experience. Easy ordering and very fast shipping.

10 October 2024
Specialty Store Services logo

Reply from Specialty Store Services

We're so happy you had a positive experience! However, you seem to have given us a rating of one star. Was this done in error? Thanks so much for your business. We appreciate it!

Rated 1 out of 5 stars

worst checkout experience online I have…

worst checkout experience online I have had in a few years that I stuck with. No other payment options? super manual... way too many questions.

10 October 2024
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Reply from Specialty Store Services

Thanks for taking your time to provide feedback. We apologize for your frustration. I have shared your feedback with our IT group. Thanks so much for your order!

Rated 4 out of 5 stars

The order process was great with only one hiccup...

The order process was great.
It was very straightforward and easy. I received the product today and it was exactly what I wanted; great construction and built to last. My only issue is that this was my first order and I joined the mailing list to receive the10% off coupon. However I did not receive the 10% off coupon until the next day after I placed my first order.

9 October 2024
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Reply from Specialty Store Services

We're so happy you had a positive experience! Thanks so much for your business. We appreciate it!

We apologize for the timing of the discount code. If you should place a third order, please call us at 800-999-0771 to place it. We will honor an additional 10% discount or that order, as well.

Rated 5 out of 5 stars

Fast delivery

Fast delivery

7 October 2024
Specialty Store Services logo

Reply from Specialty Store Services

Thanks so much for your order and taking the time to provide your feedback!

Rated 5 out of 5 stars

Great display, shipped fast!

Was looking for a grid display that was easier to fit in a standard size car and a colleague had one from Specialty Store Services. Almost immediately purchased a set. They shipped very fast and the displays are not only easier to transport, assemble, and disassemble, but are more durable than what I was using before. Will recommend to everyone I know who is tired of the larger, clunky (and cheapy made) displays that require more hands, tools, and patience!

3 October 2024
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Reply from Specialty Store Services

We are so glad you are satisfied with your grid display! Thanks so much for your order and taking the time to provide your feedback!

Rated 5 out of 5 stars

I was able to get the supplies I…

I was able to get the supplies I needed. The other company I had used for years no longer carried what I needed.

20 September 2024
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Reply from Specialty Store Services

We are very happy that we had what you needed, and we will be here when you need us again. Thanks for your order and taking the time to provide us with your feedback!

Rated 5 out of 5 stars

Easy to order

Easy to order, items priced right and quick delivery.

2 October 2024
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Reply from Specialty Store Services

Thanks so much for your order and taking the time to provide feedback! We truly appreciate your business!

Rated 5 out of 5 stars

Web site worked great

Web site worked great. Easy and quick to use. Past have had an issue, however now seems to be corrected.

2 October 2024
Specialty Store Services logo

Reply from Specialty Store Services

Thanks so much for your order and taking the time to provide feedback! We're so glad it was a positive experience. We truly appreciate your business!

Rated 4 out of 5 stars

First time ordering from your company

First time ordering from your company. I was pleased with your fast delivery of the item I ordered. The item itself wasn't exactly what I needed. Not to any fault on your part. I didn't read the measurements correctly the the stem is 8"shorter than I need. I also didn't understand the $2.00 extra added to my bill that was not on my invoice. Thank you.

3 September 2024
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Reply from Specialty Store Services

Thanks so much for your order! We're so glad that you were pleased with our service. We will be here when you need us again. We appreciate your business.

Rated 5 out of 5 stars

Always Helpful & Friendly

Every time I have visited to pickup my orders everyone has been so helpful
And friendly. Greatly appreciated!

13 September 2024
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Reply from Specialty Store Services

We are so happy that your visits to our showroom have been helpful and pleasant. We truly appreciate your business!

Rated 5 out of 5 stars

great product

I got prompt service and was shipped in a matter of a short period. I use the folding grid system at craft vendors events works great takes up minimal space.

5 September 2024
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Reply from Specialty Store Services

Thanks so much for your order! We are very happy the grid system is working for you. We'll be here when you need us again. Thanks for taking your time to provide us with your feedback!

Rated 5 out of 5 stars

The grids that I purchased worked out…

The grids that I purchased worked out perfectly for me! I needed something to display my wreaths on that were sturdy but not heavy for me to carry. Easy installation and easy take down. I did it all by myself.

26 August 2024
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Reply from Specialty Store Services

We are so happy the grids worked out for you! Thanks so much for your order and taking time to provide your feedback!

Rated 5 out of 5 stars

Polite and efficient


Polite, efficient, helpful and kept me informed as to delivery.

21 August 2024
Specialty Store Services logo

Reply from Specialty Store Services

We are so happy to hear that you had a good experience! Thanks so much for your order and taking the time to share your feedback. We truly appreciate it!

Rated 5 out of 5 stars

Helped me find a niche specialty…

Helped me find a niche specialty product with ease and the process of picking up in person was seamless. Would definitely say it's worth the drive as someone from the Chicagoland area.

17 August 2024
Specialty Store Services logo

Reply from Specialty Store Services

We are so happy to hear that you had a great experience! Thanks so much for your order and taking the time to share your feedback. We truly appreciate it!

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