Spinsamerica Reviews 140

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, most reviewers were unhappy with their experience overall. Many customers report significant issues with the redemption process, including lengthy delays, declined requests, and difficulties linking their bank accounts. People frequently describe the website as problematic, citing glitches and difficulties that make it hard to redeem winnings. Customer service is a major point of dissatisfaction, with many reviewers experiencing non-existent or unhelpful responses to their inquiries, often after long waiting periods. However, some customers also noted that they eventually received their payouts, sometimes after persistent effort and navigating through various requirements. A few other people also felt that the site has shown improvements in payout speed and customer service responsiveness over time.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with many reporting significant difficulties and delays... See more

Website

Clients share negative opinions on the website, with many reviewers advising others to avoid it due to... See more

Customer service

Reviewers express significant dissatisfaction with customer service, frequently reporting unresponsiveness... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that their emails... See more

Refund

Consumers find refund to be a frustrating experience, with many reporting significant delays and issues with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Support is next to impossible to get ahold of. The only option is to contact via email but its been 5 days with zero response from anyone. the kyc verification tab is pointless because even if it says... See more

Company replied

Rated 1 out of 5 stars

They claim redemptions take 1-3 business days, it’s been nearly 2 weeks and no update, when you contact them they say that they can’t give you a exact date on when it will process. Just very fru... See more

Rated 1 out of 5 stars

Total scam site! Made several purchases and they are making it impossible for me to redeem. Im completely verified. They wont respond to my emails. Customer service is non-existent. Stay away the... See more

Company replied


Company details

Written by the company

SpinsAmerica is a trusted sweepstakes casino offering a safe, fair, and exciting gaming experience to players across the United States. With a unique portfolio of 1,000+ games, daily rewards, and dedicated customer support, we’re committed to making every spin fun and rewarding. Our mission is simple — to deliver top-quality entertainment and real winning moments in a secure, player-first environment.


Contact info

1.8

Poor

TrustScore 2 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

I played through ~50SC on pigsby slots, says 0sc available to redeem. Been over a month support said "they been working on the bug". Seems like a scam :/

Response: You don't think i've already did that 3 times the past 2 months, you keep saying "we're working on it". Can't fix a simple bug in two months? Yeah alright.... SCAM CASINO

18 September 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Thank you for your feedback. Please note that Sweeps Coins need to be wagered at least once before they become available for redemption. If you have already done this and the balance is still showing as unavailable, kindly contact us at support@spinsamerica.com so we can review your account and assist you further.

We appreciate your patience and look forward to resolving this for you.

Rated 4 out of 5 stars

"I Stand corrreted"...

So, earlier today (9/11/2025), I forwarded a review about SpinsAmerica that has turned out to be erroneous! I want to apologize to the staff and ownership of this Great American Business for being so quick to pass judgment based on prior experiences with scammers and those who don't know the importance of "trust" in building a great business relationship! Thank you, SpinsAmerica, for reinstalling my Hope & Confidence in what is true and right! Thank you so much!!!!!! May you rise to the stars!

11 September 2025
Unprompted review
Rated 2 out of 5 stars

Congratulations, you reinvented every bad idea in online casinos

Support by email only, which is about as useful as yelling into a cave and waiting for the echo to answer. No live chat, no urgency, just a slow-motion nightmare straight out of dial up internet days. They hide behind vague rules about what you can or cannot withdraw, so half the time you are gambling on whether your winnings are even real. Then comes the payout circus: ACH only, and not through a proper service like Plaid. They picked some bargain bin knockoff that actually made me pay just to get my own money. That is like ordering a pizza and being charged extra to open the box. Every single step felt like they sat down and asked, “What is the most inconvenient way we could do this?” The only reason I did not leave one star is because after all the hoop jumping they finally paid, but at that point it felt more like ransom money than a payout.

31 August 2025
Spinsamerica logo

Reply from Spinsamerica

Thank you for your candid feedback. New payout options beyond ACH will be available soon, designed to be faster and more convenient. In addition, we are expanding our customer service resources to provide more responsive support, including real-time assistance. We appreciate your patience as we roll out these improvements and remain committed to delivering a smoother and more transparent experience going forward.

Rated 1 out of 5 stars

They would not redeem

They would not redeem. Very few redemption options that will screw you over. Stay away. UPDATE: To the spinsamerica reply I just received... I am verified but you will not accept my bank even though it is a real bank. You basically told me that if my bank isnt one on your list than I'm screwed. You have like 8 banks you accept, its absurd.

4 September 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

We’re sorry to hear about your difficulty with redeeming and would be happy to help you in this matter, redemptions are available for verified customers. Please contact our support team at support@spinsamerica.com

Rated 4 out of 5 stars

Support was great

Support was great, could be a little quicker but then again they did help me out in the end fully until my problem was solved.

28 August 2025
Rated 1 out of 5 stars

Don't waste your time to money here

Don't waste your time to money here. They wanted me to wager an additional $300 to withdraw my winnings of $100. Ridiculous!

28 August 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

We understand your concern and appreciate your feedback. Please note that wagering requirements may apply depending on the type of bonus or promotion used, and these conditions are always outlined in advance in our Terms and Conditions. Not all redemptions require additional wagering, and many players are able to redeem out without it. Our support team will be happy to review your account and clarify the specific requirements in your case. Please don’t hesitate to reach out to us directly at support@spinsamerica.com

Rated 5 out of 5 stars

Check Spins America out!!

At first I was reluctant to try Spinsamerica, but after I did decide to try it, I absolutely love it! I was able to cash out and I do love the amount of games and variety that they have. Tip: In order to cash out, buy coins via ACH at least once so that ACH can be available when you redeem.

19 August 2025
Rated 1 out of 5 stars

Scam playthrough policy

They won't let you redeem your winnings without forcing you to wager more, all because they can modify the playthrough requirement on coins you WIN, not just coins from purchasing. These requirements are to ensure you lose most of your money before you redeem again. Stay away.

23 August 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

We understand your concern regarding playthrough requirements on winnings and regret the frustration this has caused. Please reach out to our support team at support@spinsamerica.com

Rated 3 out of 5 stars

(EDITED) After following up with staff and them…

Edit: I have NOW AMENDED my experience and they have processed my redemption. But staff was very slow and unresponsive, it took way too many tries to get proper help. But I have received my sweepstakes redemption. I’m still weary to even make another purchase due to the experience.

After following up with staff and them replying to my review, they are still avoiding or ignoring my emails, and giving me the same responses when they do reply. I completed every step for redemption completely and they've agreed, yet they decline my redemption after approving it time after time, and dont help after. Complete scam. I use many sweeps casinos and have spent over 100k, use any site except for this one.

20 August 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

We apologize for the frustration you’ve experienced with your redemption requests and follow-ups. Since you’ve already completed the required steps, we’d like to review this further. Please contact our support team at support@spinsamerica.com

Rated 1 out of 5 stars

Do not play at this trash site!

Do not play at this trash site!! They are liars, thieves who will NOT PAY YoU your winnings and tell you for. Months they are working on the issue they made in the first place… after I won it was redeemable play through was already completed. When I went to redeem my winnings it showed it was all redeemable. When I submitted my redemption request it denied it then placed my winnings as non redeemable.. I have made Multiple attempts and requested them to fix it for months now. They keep telling me they are working on it.. bullish! They haven’t ever even updated me about anything to do with it! I have to always ask why nothing has been done and same stupid answer we are working on it. Liars !!!don’t play here!!!!! plenty of legitimate casinos online who will actually pay you when you win.. NOT SPIN AMERICA!!!!!

21 May 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Hi there,

We’re very sorry for the experience you’ve had and completely understand your frustration. A technical issue has unfortunately affected a small number of players, and we regret the delays it has caused. Please know that our team is working hard to resolve this as quickly as possible and to improve how we keep players updated along the way.

For the most up-to-date information, you can always reach our support team at support@spinsamerica.com
.

— The SpinAmerica Team

Rated 5 out of 5 stars

Trustworthy, paid out

Took a little longer than expected to get through their KYC procedures, but once that was handled they paid out promptly. I continue to use them.

19 August 2025
Spinsamerica logo

Reply from Spinsamerica

Thank you so much for your 5-star review! 🎉
We really appreciate your patience during the KYC process — it’s an important step to keep things safe and secure for all our players. We’re glad to hear everything went smoothly once verified and that you received your payout promptly. It’s great to know you’re continuing to enjoy SpinsAmerica, and we look forward to providing you with even more great experiences ahead!

If you ever need support in the future, our team is always here to help.

— The SpinsAmerica Team

Rated 3 out of 5 stars

After a month they finally processed my…

After a month they finally processed my withdrawal. They are all in all ok with good bonuses. I do wish they would be more transparent with the play through and be a bit better with customer service.

18 August 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Thank you for sharing your feedback with us. We’re glad to hear you’re enjoying our bonuses, but we truly regret that your withdrawal took longer than expected and that our communication wasn’t as clear as it should have been.

We take your comments about transparency and customer service seriously, and we’re actively working on improvements in both areas to provide a smoother experience for all our players.

We appreciate your honesty and hope we can earn a higher rating from you in the future as we continue to improve.

— The SpinsAmerica Team

Rated 1 out of 5 stars

Something Shady going on

I initially joined InboxDollars through their platform, a site I've trusted and relied on for years due to their reputable offers.

**First Issue:** When I signed up, I used the Facebook tab, which linked to an email that differs from my primary one. Consequently, my Facebook email became the registered email for my account. I successfully followed all verification steps and was approved without a hitch. I made not one, but two of the required package purchases while I remained on InboxDollars to fulfill their offer. I started playing and, to my amazement, won over $350 right from the start while meeting all the site's requirements. However, when I attempted to redeem my winnings, I noticed my redeemable balance was just $50.

I promptly reached out to customer support. They responded with an apology, admitting they were aware of the issue and that their tech team was diligently working on a solution, assuring me they would get back to me soon. After two days of waiting, I decided to play again and hit another big win, increasing my balance to $400. While the redeemable balance was eventually updated, I was left without any options for withdrawal. When I contacted support again, I learned that I was required to complete purchases through an ACH bank transfer. I attempted several transactions, and my bank confirmed that I was linked to their site. Yet, every single transaction was declined, despite my bank stating they never received any requests. To make matters worse, each supposed declined transaction was deducted from my redeemable balance.

**Second Issue:** I emailed them regarding the account linking and expressed my concerns, but I have yet to receive a response. In an effort to investigate further, I made a purchase with the same bank card, and it went through without any issues. This raises serious red flags, especially considering the similar complaints I've seen from other users. Clearly, something is amiss here.

**Third Issue:** I also reached out to them about making my Facebook email my primary email on their site. They provided me with instructions for the change, which I followed diligently three days ago, but I have not heard back from them since. This lack of communication is disheartening and further indicates a troubling pattern. Though I appreciate your response but how does this help me resolve the on going issues at hand and still haven't heard any email response sent 5 days ago

8 August 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Thank you for taking the time to share such a detailed review. We’re sorry to hear about your frustrations and want to address your concerns directly:

Account Linking – We understand how confusing it can be when sign-ups happen through third-party options like Facebook. We’re working to make this process clearer and more flexible for players.

Redeemable Balances – Accuracy and transparency in balances are very important to us. We regret any delays or inconsistencies you experienced and are actively improving the way balances update in real time.

Payment Processing – Reliable withdrawals are a top priority. We acknowledge that declined or delayed transactions are frustrating, and we’re continuously refining our payment systems to ensure a smoother experience for everyone.

Customer Support – Communication and responsiveness are areas where we must do better. We’re taking steps to improve support so players receive clear updates and timely resolutions.

We appreciate you bringing these points to our attention. Your feedback helps us improve the platform, and we are committed to providing a more transparent and reliable experience moving forward.

— The SpinsAmerica Team

Rated 1 out of 5 stars

Stay away

Stay away! I won 1200 SC and am now being asked for a full bank statement that includes all my purchases on this site. The bank statement isn't ready for another 2-3 weeks, so I'm stuck in limbo. Support takes 2-3 full days to reply, so good luck getting anywhere. Every other sweeps site will pay out within 3-5 days with little to no hurdles. Spinsamerica is a SCAM.

16 August 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

We’re sorry to hear about your frustration and appreciate you sharing your experience. Verification and compliance checks are required by regulation to keep the platform secure and fair for all players, but we understand they can sometimes feel lengthy or inconvenient.

That said, your feedback on documentation requests and response times is important. We are working to streamline the verification process and improve communication so players can receive their payouts faster and with more clarity.

We take claims of unfairness very seriously and want to reassure you that we are committed to safe, transparent, and timely redemptions. Thank you for bringing this to our attention — we’ll continue working to make the experience smoother for all our players.

— The SpinsAmerica Team

Rated 1 out of 5 stars

This company is one of the worst social…

This company is one of the worst social casinos you can play. They are currently declining my redemption of 210 sweep coins because I have to wager $1,000 to redeem any sweepstakes. Their own words. I made $120 worth of purchases. I would have kept it lower but they said I needed to link my bank account in order to redeem now which I had to make an additional purchase for. But now their excuse is I need to wager $1,000 to redeem ANY sweepstakes. No other company I have played on has had such a bad policy that changes at will. I seen other here complain about having to wager $100 or $200 to redeem but $1,000 wager to redeem $210 is ridiculous. I’m filing a charge back with my bank if they choose to decline my redemption again because in their own terms of service it says nothing about $1,000 wager requirement.

14 August 2025
Unprompted review
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Reply from Spinsamerica

We’re sorry to hear about your experience and understand how frustrating this must feel. Transparency around redemption requirements is very important, and we appreciate your feedback regarding wagering and purchase policies.

Our goal is to make sure all players have a clear understanding of how the process works, and we are reviewing both our communication and support responses to ensure policies are explained consistently and upfront.

We value all feedback, even when it’s critical, as it helps us improve the platform. Thank you for taking the time to share your perspective — we’re committed to making SpinsAmerica a more transparent and enjoyable place to play.

— The SpinsAmerica Team

Rated 5 out of 5 stars

Won $100

Won $100! They will pay after you send them the proper documentation.

15 July 2025
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Reply from Spinsamerica

Congratulations on your win, and thank you for the 5-star review! 🎉 We’re glad to hear you had a smooth experience once the documentation was completed. Verification is an important step to keep everything secure, and it’s great to know you were able to enjoy your payout. We appreciate your trust and look forward to seeing you back on SpinsAmerica!

— The SpinsAmerica Team

Rated 1 out of 5 stars

worst casino ever

worst casino ever. The website is not so great lot of glitches, the support team is ok, I put 22$ and won almost 137$, I try to redeem it, the support says you need wager 200$ to withdraw, I was frustrated but I wagered anyway and now I have 105$, now when I withdraw they are asking my bank statement and account details, why do they need it, very scummy scam site, never use it.

11 August 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

We’re sorry to hear about your frustration and appreciate you taking the time to share your experience. Wagering requirements and verification checks are standard practices designed to keep the platform secure and compliant, but we understand they can sometimes feel unclear or inconvenient.

Your feedback on transparency, website performance, and support is important to us. We are working to improve communication around requirements, streamline verification, and address technical issues so players have a smoother experience.

Thank you for highlighting these areas — we take concerns like this seriously and are committed to making the platform more reliable and transparent.

— The SpinsAmerica Team

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