Support is next to impossible to get ahold of. The only option is to contact via email but its been 5 days with zero response from anyone. the kyc verification tab is pointless because even if it says... See more
Company replied
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SpinsAmerica is a trusted sweepstakes casino offering a safe, fair, and exciting gaming experience to players across the United States. With a unique portfolio of 1,000+ games, daily rewards, and dedicated customer support, we’re committed to making every spin fun and rewarding. Our mission is simple — to deliver top-quality entertainment and real winning moments in a secure, player-first environment.
Capitol Ave, Suite 310, Cheyenne, 82001, United States
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Replied to 34% of negative reviews
Typically replies within 1 week
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I played through ~50SC on pigsby slots, says 0sc available to redeem. Been over a month support said "they been working on the bug". Seems like a scam :/
Response: You don't think i've already did that 3 times the past 2 months, you keep saying "we're working on it". Can't fix a simple bug in two months? Yeah alright.... SCAM CASINO

Reply from Spinsamerica
Had some confusion with redemption but once the issue was figured out the process was smooth
So, earlier today (9/11/2025), I forwarded a review about SpinsAmerica that has turned out to be erroneous! I want to apologize to the staff and ownership of this Great American Business for being so quick to pass judgment based on prior experiences with scammers and those who don't know the importance of "trust" in building a great business relationship! Thank you, SpinsAmerica, for reinstalling my Hope & Confidence in what is true and right! Thank you so much!!!!!! May you rise to the stars!
Just joined and i am enjoying it so far. Just made my first redemption 😁
Support by email only, which is about as useful as yelling into a cave and waiting for the echo to answer. No live chat, no urgency, just a slow-motion nightmare straight out of dial up internet days. They hide behind vague rules about what you can or cannot withdraw, so half the time you are gambling on whether your winnings are even real. Then comes the payout circus: ACH only, and not through a proper service like Plaid. They picked some bargain bin knockoff that actually made me pay just to get my own money. That is like ordering a pizza and being charged extra to open the box. Every single step felt like they sat down and asked, “What is the most inconvenient way we could do this?” The only reason I did not leave one star is because after all the hoop jumping they finally paid, but at that point it felt more like ransom money than a payout.

Reply from Spinsamerica
They would not redeem. Very few redemption options that will screw you over. Stay away. UPDATE: To the spinsamerica reply I just received... I am verified but you will not accept my bank even though it is a real bank. You basically told me that if my bank isnt one on your list than I'm screwed. You have like 8 banks you accept, its absurd.

Reply from Spinsamerica
Support was great, could be a little quicker but then again they did help me out in the end fully until my problem was solved.
Don't waste your time to money here. They wanted me to wager an additional $300 to withdraw my winnings of $100. Ridiculous!

Reply from Spinsamerica
At first I was reluctant to try Spinsamerica, but after I did decide to try it, I absolutely love it! I was able to cash out and I do love the amount of games and variety that they have. Tip: In order to cash out, buy coins via ACH at least once so that ACH can be available when you redeem.
They won't let you redeem your winnings without forcing you to wager more, all because they can modify the playthrough requirement on coins you WIN, not just coins from purchasing. These requirements are to ensure you lose most of your money before you redeem again. Stay away.

Reply from Spinsamerica
Edit: I have NOW AMENDED my experience and they have processed my redemption. But staff was very slow and unresponsive, it took way too many tries to get proper help. But I have received my sweepstakes redemption. I’m still weary to even make another purchase due to the experience.
After following up with staff and them replying to my review, they are still avoiding or ignoring my emails, and giving me the same responses when they do reply. I completed every step for redemption completely and they've agreed, yet they decline my redemption after approving it time after time, and dont help after. Complete scam. I use many sweeps casinos and have spent over 100k, use any site except for this one.

Reply from Spinsamerica
Do not play at this trash site!! They are liars, thieves who will NOT PAY YoU your winnings and tell you for. Months they are working on the issue they made in the first place… after I won it was redeemable play through was already completed. When I went to redeem my winnings it showed it was all redeemable. When I submitted my redemption request it denied it then placed my winnings as non redeemable.. I have made Multiple attempts and requested them to fix it for months now. They keep telling me they are working on it.. bullish! They haven’t ever even updated me about anything to do with it! I have to always ask why nothing has been done and same stupid answer we are working on it. Liars !!!don’t play here!!!!! plenty of legitimate casinos online who will actually pay you when you win.. NOT SPIN AMERICA!!!!!

Reply from Spinsamerica
Took a little longer than expected to get through their KYC procedures, but once that was handled they paid out promptly. I continue to use them.

Reply from Spinsamerica
After a month they finally processed my withdrawal. They are all in all ok with good bonuses. I do wish they would be more transparent with the play through and be a bit better with customer service.

Reply from Spinsamerica
I initially joined InboxDollars through their platform, a site I've trusted and relied on for years due to their reputable offers.
**First Issue:** When I signed up, I used the Facebook tab, which linked to an email that differs from my primary one. Consequently, my Facebook email became the registered email for my account. I successfully followed all verification steps and was approved without a hitch. I made not one, but two of the required package purchases while I remained on InboxDollars to fulfill their offer. I started playing and, to my amazement, won over $350 right from the start while meeting all the site's requirements. However, when I attempted to redeem my winnings, I noticed my redeemable balance was just $50.
I promptly reached out to customer support. They responded with an apology, admitting they were aware of the issue and that their tech team was diligently working on a solution, assuring me they would get back to me soon. After two days of waiting, I decided to play again and hit another big win, increasing my balance to $400. While the redeemable balance was eventually updated, I was left without any options for withdrawal. When I contacted support again, I learned that I was required to complete purchases through an ACH bank transfer. I attempted several transactions, and my bank confirmed that I was linked to their site. Yet, every single transaction was declined, despite my bank stating they never received any requests. To make matters worse, each supposed declined transaction was deducted from my redeemable balance.
**Second Issue:** I emailed them regarding the account linking and expressed my concerns, but I have yet to receive a response. In an effort to investigate further, I made a purchase with the same bank card, and it went through without any issues. This raises serious red flags, especially considering the similar complaints I've seen from other users. Clearly, something is amiss here.
**Third Issue:** I also reached out to them about making my Facebook email my primary email on their site. They provided me with instructions for the change, which I followed diligently three days ago, but I have not heard back from them since. This lack of communication is disheartening and further indicates a troubling pattern. Though I appreciate your response but how does this help me resolve the on going issues at hand and still haven't heard any email response sent 5 days ago

Reply from Spinsamerica
Stay away! I won 1200 SC and am now being asked for a full bank statement that includes all my purchases on this site. The bank statement isn't ready for another 2-3 weeks, so I'm stuck in limbo. Support takes 2-3 full days to reply, so good luck getting anywhere. Every other sweeps site will pay out within 3-5 days with little to no hurdles. Spinsamerica is a SCAM.

Reply from Spinsamerica
This company is one of the worst social casinos you can play. They are currently declining my redemption of 210 sweep coins because I have to wager $1,000 to redeem any sweepstakes. Their own words. I made $120 worth of purchases. I would have kept it lower but they said I needed to link my bank account in order to redeem now which I had to make an additional purchase for. But now their excuse is I need to wager $1,000 to redeem ANY sweepstakes. No other company I have played on has had such a bad policy that changes at will. I seen other here complain about having to wager $100 or $200 to redeem but $1,000 wager to redeem $210 is ridiculous. I’m filing a charge back with my bank if they choose to decline my redemption again because in their own terms of service it says nothing about $1,000 wager requirement.

Reply from Spinsamerica

Reply from Spinsamerica
worst casino ever. The website is not so great lot of glitches, the support team is ok, I put 22$ and won almost 137$, I try to redeem it, the support says you need wager 200$ to withdraw, I was frustrated but I wagered anyway and now I have 105$, now when I withdraw they are asking my bank statement and account details, why do they need it, very scummy scam site, never use it.

Reply from Spinsamerica
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