Support is next to impossible to get ahold of. The only option is to contact via email but its been 5 days with zero response from anyone. the kyc verification tab is pointless because even if it says... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They claim redemptions take 1-3 business days, it’s been nearly 2 weeks and no update, when you contact them they say that they can’t give you a exact date on when it will process. Just very fru... See more
Total scam site! Made several purchases and they are making it impossible for me to redeem. Im completely verified. They wont respond to my emails. Customer service is non-existent. Stay away the... See more
Company replied
Company details
Written by the company
SpinsAmerica is a trusted sweepstakes casino offering a safe, fair, and exciting gaming experience to players across the United States. With a unique portfolio of 1,000+ games, daily rewards, and dedicated customer support, we’re committed to making every spin fun and rewarding. Our mission is simple — to deliver top-quality entertainment and real winning moments in a secure, player-first environment.
Contact info
Capitol Ave, Suite 310, Cheyenne, 82001, United States
- support@spinsamerica.com
- spinsamerica.com
1.8
Poor
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is one of the worst social…
This company is one of the worst social casinos you can play. They are currently declining my redemption of 210 sweep coins because I have to wager $1,000 to redeem any sweepstakes. Their own words. I made $120 worth of purchases. I would have kept it lower but they said I needed to link my bank account in order to redeem now which I had to make an additional purchase for. But now their excuse is I need to wager $1,000 to redeem ANY sweepstakes. No other company I have played on has had such a bad policy that changes at will. I seen other here complain about having to wager $100 or $200 to redeem but $1,000 wager to redeem $210 is ridiculous. I’m filing a charge back with my bank if they choose to decline my redemption again because in their own terms of service it says nothing about $1,000 wager requirement.
14 August 2025
Unprompted review
Reply from Spinsamerica
We’re sorry to hear about your experience and understand how frustrating this must feel. Transparency around redemption requirements is very important, and we appreciate your feedback regarding wagering and purchase policies.
Our goal is to make sure all players have a clear understanding of how the process works, and we are reviewing both our communication and support responses to ensure policies are explained consistently and upfront.
We value all feedback, even when it’s critical, as it helps us improve the platform. Thank you for taking the time to share your perspective — we’re committed to making SpinsAmerica a more transparent and enjoyable place to play.
— The SpinsAmerica Team
Reply from Spinsamerica
Congratulations on your win, and thank you for the 5-star review! 🎉 We’re glad to hear you had a smooth experience once the documentation was completed. Verification is an important step to keep everything secure, and it’s great to know you were able to enjoy your payout. We appreciate your trust and look forward to seeing you back on SpinsAmerica!
— The SpinsAmerica Team
worst casino ever
worst casino ever. The website is not so great lot of glitches, the support team is ok, I put 22$ and won almost 137$, I try to redeem it, the support says you need wager 200$ to withdraw, I was frustrated but I wagered anyway and now I have 105$, now when I withdraw they are asking my bank statement and account details, why do they need it, very scummy scam site, never use it.
11 August 2025
Unprompted review
Reply from Spinsamerica
We’re sorry to hear about your frustration and appreciate you taking the time to share your experience. Wagering requirements and verification checks are standard practices designed to keep the platform secure and compliant, but we understand they can sometimes feel unclear or inconvenient.
Your feedback on transparency, website performance, and support is important to us. We are working to improve communication around requirements, streamline verification, and address technical issues so players have a smoother experience.
Thank you for highlighting these areas — we take concerns like this seriously and are committed to making the platform more reliable and transparent.
— The SpinsAmerica Team
Unwillingness to look through the documents sent for verification
The person reviewing my bank statements seemed confused, even though i sent both statements from the two separate accounts they seem unable or unwilling to look through them. Even when I sent a screenshot that was directly from one statement i sent clearly showing the transaction was in it they didn't seem to understand and just told me screenshots were not allowed as proof which was obvious instead of understanding that if they just looked through the bank statement carefully they would have found the same information that was in the screenshot.
1 August 2025
Reply from Spinsamerica
Hi James,
Thank you for sharing your experience — and we’re sorry for the frustration you encountered during the verification process.
We completely understand how it can feel discouraging when you're providing the right documents and still not getting a smooth resolution. That said, our verification team is required to follow very specific guidelines to ensure account ownership and transaction legitimacy — and in some cases, that includes rejecting screenshots to prevent manipulation or mismatches.
That said, your feedback is valid, and we’ll review how we can improve the clarity and communication during these checks — especially when the correct information is actually present in the document.
If your case is still unresolved or you'd like it re-reviewed, feel free to reply to your support ticket or contact us directly at support@spinsamerica.com and we’ll do our best to help.
Thanks again for your patience and for helping us get better.
Best regards,
The SpinsAmerica Team
I hopped on this sweepstakes casino …
I hopped on this sweepstakes casino and bought a promotional offer, played a little bit and redeemed the minimum redemption. Was a good overall experience. I would recommend that you make it easier to link bank accounts so that they appear on the redemption page faster.
25 July 2025
Unprompted review
Reply from Spinsamerica
Hi Jjord,
Thanks for giving SpinsAmerica a try and for taking the time to leave a review!
We're glad to hear you had a good experience overall and were able to redeem successfully. Your feedback about making it easier to link bank accounts is spot on—and it’s something we’re actively working to improve for a smoother experience.
We appreciate the recommendation and hope your next visit is even better (and luckier)!
– The SpinsAmerica Team
Received Winnings
I signed up with Spinsamerica through Upromise. After I logged in I won several hundred dollars. At first my account was showing I couldn't withdraw due to the account not being verfied even though I had an email showing I was verified. I contacted supprt and they were able to help me and my funds were in my bank account Monday morning. I wanted to write this review because alot of people are saying the site is a scam. While it's not my favorite platform it does send you the money you win.
25 July 2025
Unprompted review
Reply from Spinsamerica
Hi HRM 1,
Thanks so much for sharing your honest experience—we’re really glad you gave us a shot!
We’re happy to hear that our support team was able to help you get verified and that your winnings made it to your bank account without a hitch. We know there’s a lot of noise out there, so hearing real stories like yours means a lot—not just to us, but to other players too.
While we may not yet be your favorite platform, we’re working hard every day to change that. From improving features to delivering faster payouts and great support, our goal is to make SpinsAmerica a place you genuinely enjoy coming back to.
Thanks again for the trust—and we hope to see you back soon for another big win!
– The SpinsAmerica Team
Blatant fraud. You will not be allowed to withdraw.
This website simply increases the waging requirement each time you request a withdrawal into perpetuity. You will not be allowed to withdraw under any circumstances.
If you've deposited before reading these reviews, there is no point attempting to cash out or get your deposit refunded. Initiate a charge-back and report them to their payment processors, since they are a criminal operation.
Do not think you are the exception. They 100% will not pay you your winnings nor even refund your deposit. I recommend reporting them to their payment processors, webhost, domain registrar, Cloudflare, social pages, Zendesk and the offer walls that they advertise on.
Edit: the handful of new positive reviews on this page, if from real people, are almost certainly from a few selective payouts intended to lure in new victims.
27 July 2025
Unprompted review
Reply from Spinsamerica
Hi Blake Hall,
We’re genuinely sorry to hear that you feel this way. While we absolutely respect your right to express your concerns, we want to clearly state that SpinsAmerica is a fully compliant sweepstakes-based platform — and we do process redemptions every day for players who meet the required playthrough and verification steps.
We do not increase wagering requirements on request — the requirements are fixed, transparent, and based on the offer or bonus accepted, as outlined in our Terms and Conditions. Redemptions are only denied when those terms are not met or verification is incomplete.
We take accusations of fraud seriously and stand by the integrity of our operations. We also do not incentivize or fabricate reviews. The positive experiences shared by many players — including successful $1,000+ redemptions — are genuine and verifiable.
If you believe your specific case has been mishandled, we welcome the chance to look into it again. Please reach out to us directly at support@spinsamerica.com with your ticket number, and we’ll gladly review your redemption history.
Best regards,
The SpinsAmerica Team
Won't payout
They will write you paragraphs explaining why you can't cashout or withdrawal. Stay away and most reviews are fake.
26 July 2025
Unprompted review
Reply from Spinsamerica
Hi Dan,
We’re sorry to hear that you had a frustrating experience and appreciate you sharing your feedback.
At SpinsAmerica, we take redemption and compliance very seriously — which means every cash prize redemption request must meet our clearly stated playthrough, verification, and account ownership requirements.
We understand that this can feel strict, especially if the steps aren’t fully completed before requesting a redemption. However, these policies are in place to ensure a fair, secure, and legally compliant sweepstakes experience for all players.
We also want to clarify that our reviews are 100% genuine. We never pay for or fake reviews — and we’re always open to hearing the good, the bad, and everything in between.
If you'd like us to look into your specific case and help clarify your redemption status, feel free to reach out directly at support@spinsamerica.com — we’d be happy to assist.
Best regards,
The SpinsAmerica Team
Support is useless
Support is useless. Ive been trying for 2 days to withdraw my balance. Ive been trying to use my bank and they said my checking account wasn't a checking account. Now it's connecting but my payments been declined but it isn't being declined by my bank. So it's on there end. And of course I cant get customer support to respond. This is terrible update. I got my bank account successfully linked. Made a redemption request and 7 days later they declined my request stating I hadnt completed some wagering requirement which isnt listed anywhere in the sweeps policy they thoughtfully sent me in the email after they declined my redemption. So now I'm once again delayed on receiving my winnings for no reason. I completed there new requirement and submitted yet another redemption request. Hope they don't find some new reason to deny me. Update delayed again. Almost 2 months now. They asked me to send account statement to verify, when I sent two 4 days ago!
23 July 2025
Unprompted review
Reply from Spinsamerica
Hi Jonathan
Thank you for taking the time to share your experience — we’re genuinely sorry for the frustration and delays you've encountered.
Our team’s goal is always to make the redemption process as smooth as possible, while still following the necessary KYC and sweepstakes compliance rules.
We’re glad to hear your bank account was successfully linked. Regarding the declined redemption: sweepstakes prizes can only be approved once all playthrough and verification steps are fully completed. These requirements are outlined in our Terms and Conditions, and we also share them directly when support cases are opened — though we understand this can feel reactive and we’re working to improve clarity up front.
That said, once the updated playthrough requirement was met and your second request was submitted, it should now be in the review queue. If you haven’t already received a response, we encourage you to follow up with us at support@spinsamerica.com with your ticket number and we’ll make sure it’s prioritized.
We value your trust and are committed to improving both transparency and response times moving forward.
Best regards,
The SpinsAmerica Team
Reply from Spinsamerica
Hi Brad,
Thank you for the great feedback! We're glad to hear you're enjoying SpinsAmerica.com and that our support team has been there when you needed us. If you ever have questions or suggestions, don't hesitate to reach out.
Wishing you the best of luck,
– The SpinsAmerica Team
Spin America is legit!!
Spin America is legit!!! I recommend linking your bank on your first purchase so you won’t have any issues redeeming and make sure you have your bank statement to upload of your transactions to verify and get a smooth redemption. I enjoy the site. Customer service is very supportive and does respond back.
25 July 2025
Reply from Spinsamerica
Hi Tiana,
Thank you so much for the amazing review! We're thrilled to hear you're enjoying SpinsAmerica and that our customer service team has been helpful. Your tips for new players are spot on — linking your bank and having your statement ready definitely helps ensure a smooth redemption process.
We appreciate your trust and recommendation — happy spinning!
– The SpinsAmerica Team
They straight up just steal your money
They straight up just steal your money. I put money in, I played and I won. 100% unable to withdrawl. Thieves!!
The reply below is also a lie. They will NOT help you in support if you actually get the ability to talk to anyone. They have a playthrough requirement that is never fulfilled so you can never redeem.
10 July 2025
Unprompted review
Reply from Spinsamerica
Hi Tim,
Thanks for your feedback. Just to clarify — SpinsAmerica.com has a standard minimum prize redeem threshold of 100 SC, which is common across the sweepstakes industry. If your balance is below this amount, the redeem option will not appear.
If your balance is above 100 SC and you're still experiencing issues, please contact us at support@spinsamerica.com so we can take a closer look.
Kind regards,
The SpinsAmerica.com Team
Follow up review
-UPDATE-
After nearly 2 months I have finally received my redemption and the issues addressed in my original review have been rectified. However, when considering the insane playthrough requirement (I had to wager $2000 just to redeem my initial $125. Thankfully I somehow managed to turn it into $200+) and painfully long redemption process this has been by far one of the most unpleasent experiences with a social casino site.
I initially found the site through one of those rewards websites that pay you to do surveys and such. They were offering $60 for a $20 deposit on the site, so I thought why not. I deposited around $75 and ended up at $125 in my redeemable balance. However, when I went to redeem, there was literally no button for payment options to withdraw. Support told me to link my bank account, but still nothing showed up. I decided to make a $5 test purchase, and I ended up LOSING $10 of my redeemable balance even though the transaction declined twice. With an error like that, I lost all confidence that the funds I earned would be accessable.
11 July 2025
Unprompted review
Reply from Spinsamerica
Hi H. Sense,
Thank you for your feedback, and we’re sorry to hear that your experience didn’t meet expectations.
What you’ve described is definitely not typical of the prize redeem process on SpinsAmerica.com, and we’d like to clarify a few things: we do not deduct redeemable balance for declined transactions. If that appeared to happen, it may have been a display or technical error, and we’d like the chance to investigate this directly to understand what occurred.
Please reach out to our support team at support@spinsamerica.com with your account details. We’re committed to ensuring a smooth and fair experience for all our players, and your case deserves a closer look.
Kind regards,
The SpinsAmerica.com Team
Horrible can't cash out and their…
Horrible can't cash out and their support is not responding. When it asks for the method to cash out there are no options and no one helps.
2 July 2025
Unprompted review
Reply from Spinsamerica
Hi Hector,
We’re sorry to hear about your experience and understand how frustrating it can be when things don’t work as expected.
To clarify: prize redeem on SpinsAmerica.com is currently available via verified bank transfer only. If no options are appearing for you, it's likely that your bank details haven’t been successfully linked or verified — and that’s something we can help resolve quickly.
We’re also concerned that you haven’t received a response from support. Our team is active and responds to all incoming requests. If you haven’t already, please reach out to us at support@spinsamerica.com with your registered account details, and we’ll investigate your case right away.
We’re committed to helping you resolve this and ensuring the platform works as it should for all users.
Kind regards,
The SpinsAmerica.com Team
*SpinsAmerica.com is not a legitimate casino
*SpinsAmerica.com is not a legitimate operation. They currently owe me $8,000. As part of their KYC (Know Your Customer) process, they required a bank statement, which I provided. However, they are refusing to approve my verification because the statement does not include my full account number and routing number.
This demand is both unnecessary and suspicious. The statement clearly shows my name and transaction history with their platform — more than enough to prove account ownership. Furthermore, I had already completed their original KYC process before depositing or playing on their site, and that was approved. I can provide documentation of that approval.
To date, I have found no credible evidence that SpinsAmerica.com pays out winnings to any users.
Since then Spinsamerica has closed my account, I have filed a complaint with the FTC, not that I expect anything to go anywhere.
I got my first ever max win in a casino on this site, and I will never see a penny of it.
23 May 2025
Unprompted review
Reply from Spinsamerica
Hi Jeremia,
We’re sorry to hear you feel this way, but we strongly disagree with your characterization of SpinsAmerica.com.
We are a fully compliant sweepstakes-based platform operating under applicable regulations, and we take player verification and responsible play policies seriously. All prize redeems are subject to a KYC process designed to protect both users and the platform from fraud or abuse.
As a matter of policy and privacy, we do not discuss account-specific details in public forums. However, we can confirm that documentation provided must meet clearly communicated requirements — including specific details needed to verify account ownership securely. These requirements are in place to comply with financial regulations and to ensure we are paying funds to the correct recipient.
If you believe a mistake was made or if you would like further clarification on your case, we encourage you to reach out to our team directly at support@spinsamerica.com. We're always willing to review cases and ensure fair outcomes, provided the account remains in good standing.
Kind regards,
The SpinsAmerica.com Team
They don't pay I won 1200 on sicbo and…
They don't pay I won 1200 on sicbo and they don't want to pay me...stay away they don't pay
19 May 2025
Unprompted review
Reply from Spinsamerica
Hi Geovanny,
We’re sorry to hear about your experience, but we want to be very clear: SpinsAmerica.com does pay out all eligible prize redeems in accordance with our terms and verification policies.
If your redeem has not gone through, it's likely due to a pending verification or account-specific issue. For privacy and security reasons, we cannot discuss those details publicly, but our team is always available to assist and clarify next steps.
Please reach out to support@spinsamerica.com with your account information, and we’ll be happy to review your case and ensure it’s resolved fairly and promptly.
Kind regards,
The SpinsAmerica.com Team
Scammers!!! Crazy Rollover
I wish I had read the reviews before putting any money on the garbage site, because if I had, I would have never paid them a dime. I won $100 after buying $9 worth of sweepstakes, then a little more as well. I go to redeem, and I cannot redeem anything. Says balance is unredeemable. I message customer support, and they tell me it's because I have to buy via bank transfer for security and verification purposes. So after a few issues doing that, I succeeded and put more money on the site. I got to redeem, and what do you know? Still unredeemable! So I realize something really strange is going on and decide to check out Trustpilot and find all the negative reviews, including rollover. So I decided to keep spinning, knowing I'd probably never get my money. So after spinning threw much of my winnings slowly but surely, little bits of money become redeemable. Total scam!!!! Crazy rollover, never seen such high rollover, nor is it disclosed anywhere. STAY CLEAR
17 May 2025
Unprompted review
Reply from Spinsamerica
Hi Rachell,
We’re sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to share your concerns.
To clarify: SpinsAmerica.com operates under a sweepstakes model, which includes rollover (playthrough) requirements for promotional purchases. These requirements are clearly outlined in our Terms and Conditions and are standard across the sweepstakes casino industry. As you play, your balance becomes redeemable gradually — which explains why you saw portions of your winnings unlock over time.
Regarding the prize redeem process, we do require bank account verification to ensure secure and compliant payouts. We understand this step can feel slow the first time, especially if any documentation is missing or delayed, but please note: once your first redemption is verified, future redemptions are typically processed much faster.
We regret that this wasn’t clearer upfront and are actively working to improve how we communicate these processes. If you’d like us to take another look at your account, please feel free to reach out to support@spinsamerica.com with your details — we’re happy to assist.
Kind regards,
The SpinsAmerica.com Team
Yeah this is a total scam
Yeah this is a total scam. Horrible rtp and if you manage to get over 100 to cash out, it lets you but then you get an email saying you need to 4x playthrough. Why even let me do the redeem process? Do not give this site any time or money
8 May 2025
Unprompted review
Reply from Spinsamerica
Hi Mike,
We’re sorry to hear that your experience was frustrating, and we appreciate you sharing your feedback.
To clarify: SpinsAmerica.com operates under a legal sweepstakes model, and like many similar platforms, we apply a playthrough requirement to promotional purchases before balances become redeemable. These terms are clearly outlined in our Terms and Conditions and are also referenced during the prize redeem process.
We understand that being able to initiate a redeem before completing the full playthrough may have caused confusion — and we’re actively working to improve how this is communicated in the user experience.
Regarding your comment on RTP (Return to Player): our games are provided by trusted third-party vendors and operate using certified random number generators. RTP can vary by game, and outcomes are determined independently of SpinsAmerica.
If you'd like us to take a closer look at your account or help clarify anything further, please contact support@spinsamerica.com — we’re happy to assist.
Kind regards,
The SpinsAmerica.com Team
Scam!!
Scam!!! Deposited several times like the others and won 285 bucks went to withdraw my money and they blocked my account!
7 April 2025
Unprompted review
Reply from Spinsamerica
We’re sorry to hear about your frustration. Please note that accounts may be restricted and transactions voided if purchases are returned or disputed. For privacy reasons, we can’t share details about individual accounts here, but our team will be happy to review your case directly.
Please reach out to us at support@spinsamerica.com
so we can assist you further.
Still owe me $1,000 DO NOT PLAY HERE!!!
SCAM! SCAM! SCAM!!!!! I played on this new sweeps site, made several deposits and managed to end the night with a $1,000 redemption! The next day I logged in and a big "ACESS DENIED" page popped up! I sent several emails to support and even posted on Facebook messenger! Absolutely no response!!! I was able to get in to the site on my cell phone but it forced me to create a new account! I don't want to be banned for a duplicate account so I simply messaged them on the site asking for support! Still no response! SpinsAmerica owes me $1,000!!! I HAVE SCREENSHOTS TO PROVE IT!!! DO NOT PLAY HERE!!!
***I was verified on March 27,2025...Hi CINDY,
Congratulations! Your account has been successfully verified, and you’re all set to enjoy everything Spins America has to offer.
Here’s what you can look forward to:
🎰 Full access to our exciting casino games
🔥 Daily bonuses and special offers
🏆 Participation in challenges and rewards
👉 Log in now and start spinning!
Thank you for verifying your account and being part of our community. If you ever need assistance or have questions, our friendly support team is here for you 24/7.
***My Withdrawal request was received on March 28th, 2025
Hi CINDY,
We’ve received your withdrawal request and are processing it now! Here are the details of your request:
💵 Amount: 1000
📅 Request Date: 03/28/2025
Our team is working to ensure a smooth and secure transaction. Withdrawals typically take [Processing Timeframe, e.g., 1-3 business days] to complete, depending on the payment method.
Once your withdrawal is approved and processed, you’ll receive a confirmation email.
If you have any questions or need further assistance, please don’t hesitate to contact our support team. We’re here to help!
Thank you for choosing Spins America, and we hope to see you back spinning soon!
***They responded on April 4th, 2025
Dear Customer,
Thank you for reaching out and for being part of our soft launch! We truly appreciate your participation and feedback as we work to fine-tune the experience.
First of all, apologies for the late response. Due to technical issues you were able to register and deposit on our pre-launch platform where you deposited 179.94 USD and had your win.
We are currently investigating the 1000 USD Redemption you requested and for this we would like to kindly ask you to send us a Bank statement proof that the six 29.99 USD deposits were actually deducted from your bank account. A screenshots/s from your Online banking would be just fine. Please note we need to see your name and our Company name. Please rest assured your Sweep Coins are safe and can't be lost.
Once again apologies for the inconvenience. Looking forward hearing from you.
We appreciate your patience and look forward to assisting you!Best regards,
The Spins America Team
See you in the game,
The Spins America Team
*** I provided ALL requested documentation and Then I was told that I was part of a prelaunch and my winnings don't count!!!
Dear Cindy,
Thank you for contacting us.
I am writing to you about the balance that you had in our pre launch website.
I am pleased to inform you that in case you did some deposits on our pre launch platform we will refund these except any possible winnings. In order to proceed with this I kindly ask you to provide a proof of payment where your name, the transactions and the name of our company are clearly visible.
Meanwhile, if you need any other help feel free to contact us and we will be happy to help.
We appreciate your patience and look forward to assisting you!
Best regards,
The Spins America Team
***THIS was my response to them and then they blocked my account!
There is absolutely nothing in my documentation that says I was playing in a soft opening where winnings don't count! Your system showed that my deposits were processed and for all intents and purposes I was playing with real funds! I won $!000!!!! After I win you tell me that I was part of a soft opening where wins don't count! Sounds like you got in over your head and just decided to cancel out the deposits so you didn't have to pay any winnings!!! If this was a soft opening and strictly for fun it should have been stated on your website! As far as I am concerned you still owe me $1,000!!!
IF THEY ARE NOT A SCAM SITE THAN MY WINNINGS SHOULD BE HONORED!!!!!
28 March 2025
Unprompted review
Reply from Spinsamerica
HiSpookycat,
Thanks for your feedback. However, we’d like to clarify that SpinsAmerica.com officially launched on April 1st, 2025. If your experience occurred before that date, it may have involved a different website or an earlier use of this domain before it was acquired by our team.
We take accuracy and fairness seriously, so if this review was posted in error, we kindly ask that you reach out to support@spinsamerica.com so we can help clarify — or consider updating the review accordingly.
Kind regards,
The SpinsAmerica.com Team
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