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Starling Reviews 46,343

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 2,160 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent user experience, finding the app intuitive, easy to navigate, and well-designed. Many appreciate the smooth and simple management of their finances through the app, along with its useful features like spending categories and instant notifications. Reviewers often praise the customer service for being helpful, responsive, and providing a first-class experience, even when dealing with issues like lost cards abroad or fraud. However, some customers expressed dissatisfaction with certain aspects of the service and payment processes. A few reviewers reported issues with blocked transactions without proper verification, leading to frustration and difficulty in accessing their own funds. There were also instances where customers felt their accounts were frozen or money moved without clear explanations, and some found the customer support to be unhelpful or unable to resolve complex issues effectively.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the app's ease of use and... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the excellent customer service,... See more

Application

Clients share positive opinions on the app, frequently describing it as the best banking app they've ever... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the approachable, fast, and... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers appreciate instant updates on spending,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far my experiences with Starling have been very good - the app is excellent, and so is the customer service. The savings account rates aren't very competitive, though (Virgin money offer nearly 2%... See more

Company replied

Rated 4 out of 5 stars

Starling has been, in the last few years, the best Bank App i've ever used and it's so easy to manage and understand. It has some good savings plans too and the use of spaces, to set up your goals an... See more

Company replied

Rated 4 out of 5 stars

Everyone should have at least one online bank if it is reliable and secure like this. No foreign transaction or cash withdrawal fees, which made my holiday experience much easier. I also enjoyed using... See more

Company replied

Rated 4 out of 5 stars

The app works well and gives all the services I expect. Please don't start, as other banks do, offering me discounts or points with purchases of other products. I want a bank to stick to the knitting... See more

Company replied


Company details

  1. Bank

About Starling

Written by the company

Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.

With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.

No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.

Apply in minutes today.


Contact info

  • 5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom

  • starlingbank.com

4.2

Great

TrustScore 4 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Really good bank

Dependable and solid performance with an excellent app to boost

15 May 2026
Unprompted review
Starling logo

Reply from Starling

Hey Ashraf,

Thanks so much for the wonderful feedback! We're thrilled to hear that you're enjoying our app and finding it dependable and reliable. Thanks for being a valued customer.

Happy banking,
Team Starling

Rated 5 out of 5 stars

Banking as it should be

Banking as it should be, always informed, always easy, with all the right protections in place when you need it. I don't see how a bank could do it any better.

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Nick,

Thanks so much for this incredible five-star review!

We truly believe that banking should be stress-free, transparent, and completely secure. Knowing that we’re meeting those expectations for you and helping you feel protected is the best feedback our team could hope for. We’ll keep working hard to maintain this standard and ensure your experience remains seamless. Thanks again for banking with us.

Team Starling

Rated 5 out of 5 stars

Easy to use

It's a great user interface - very clear, quick and, so far, glitch free.

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Hazel,

Thanks so much for the fantastic review! We're absolutely thrilled to hear that you're enjoying the interface and find it easy to use. Creating a clean, fast, and bug-free experience is one of our top priorities, so your feedback means a lot to us.

Thanks again,
Team Starling

Rated 5 out of 5 stars

Easy to install

Easy to install, easy use and to make/receive payments and securely share account details. Spaces helps separate your money making it easier to spend within your limits.

16 May 2026
Unprompted review
Starling logo

Reply from Starling

HI Nandp,

Thanks for sharing your positive feedback! We're so glad you find our app easy to use and that Spaces helps you manage your money effectively.

Team Starling

Rated 5 out of 5 stars

My Starling bank account is the best…

My Starling bank account is the best account I've ever had. Never had any issues. Does everything I need it to do quickly, easily and efficiently. I would definitely recommend Starling.

16 May 2026
Unprompted review
Starling logo

Reply from Starling

HI Gaynor,

We're so happy to hear you're enjoying your account and that it meets all your needs. Thanks for the recommendation!

Team Starling

Rated 5 out of 5 stars

Easy banking

Easy banking
Great app.
Great Customer service

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Peter,

We're so glad you find our app and service great! Thank you for your kind words.

Team Starling

Rated 5 out of 5 stars

Really like the spaces for bills that…

Really like the spaces for bills that aren't direct debits such as monthly shopping budget and hairdressers definitely helps me manage my money.

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Emma,

We're so glad to hear our features help you manage your money effectively. Thank you for your wonderful feedback!

Team Starling

Rated 5 out of 5 stars

Great app from a great bank

I like the app design, and I like the idea of using different Spaces to save for different projects, not to mention that their Savings rates are very competitive.
I also appreciate that the time of each transaction is shown; some other banking apps show the date the merchant put it through the bank, which might be two or three days later.
Finally, I like that transactions appear as push notifications, especially when funds on which I'm waiting arrive in my account.
I've been banking with Starling for several years, now, and this is a great app from a bank that provides great service.

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi there,

We are so pleased to hear you appreciate our app's design and find our Spaces helpful for saving. It's great that our transaction details and push notifications enhance your banking experience. Thank you for being a long-standing customer!

Team Starling

Rated 5 out of 5 stars

Opening Account was incredibly easy and…

Opening Account was incredibly easy and it has been excellent. No issues with multiple payments forms

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Vincent,

We're so glad to hear that opening your account was easy and that you've had an excellent experience.

Team Starling

Rated 5 out of 5 stars

Excellent bank

Brilliant bank, I love the fact you can see what’s due to come out of your account and also customer services is really quick if you need help

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Hayley,

We're so glad you appreciate our features and quick customer service! Thanks for your kind words and the fantastic review.

Team Starling

Rated 5 out of 5 stars

Easy to navigate App

Easy to navigate App, easy to create accounts, feel safe using my Starling accounts

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Louise,

We're so glad you find our app easy to use and feel secure with us. Thanks for your kind words!

Team Starling

Rated 5 out of 5 stars

One of the easiest accounts that I have…

One of the easiest accounts that I have ever used. The app is clear, concise and navigable. I love the fact that the debit card is one of the best for withdrawing cash overseas. A market-leading bank in a highly competitive field. Thoroughly recommend.

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi there,

Thanks so much for the amazing review! We're thrilled to hear that you find our app clear and easy to navigate. Making travel stress-free is incredibly important to us, so it's wonderful to know that the overseas cash withdrawals are working well for you. Thank you for your high recommendation.

Happy banking,
Team Starling

Rated 5 out of 5 stars

Easy to open the account

Easy to open the account, great easy to use app, spaces are a brilliant idea and help managing savings, bill money spare cash.

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi there,

Thanks so much for the glowing review!

It's great to hear you found it easy to open your account. We're also thrilled that Spaces are helping you budget seamlessly for savings, bills, and spare cash. Thanks for banking with us.

Team Starling

Rated 4 out of 5 stars

Very good service

The app is very easy to access and I get regular Email updates.
All relevant information is in simple, straightforward language

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Gareth,

We're so glad you find our app easy to access and appreciate the clear, straightforward language in our updates. Thank you for your feedback!

Team Starling

Rated 5 out of 5 stars

Awesome

Fantastic bank, always on the phone if needed and in the uk too. App works perfectly and shows up many of the “big banks!”

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Thanks so much for the fantastic review, Jamie!

We believe great banking means having support whenever you need it most. That’s why our UK-based team is available 24/7 via phone and chat. It’s wonderful to hear you’re enjoying the app too. Thanks again for choosing to bank with us!

Team Starling

Rated 5 out of 5 stars

Fantastic bank

Fantastic bank both for current and savings accounts.
The 'spaces' mean I can seyt aside money for unexpected and expected expenses

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Pat,

Thanks so much for your fantastic review! We're delighted to hear that you're enjoying both our current and savings accounts. It's wonderful to know that the Spaces feature is helping you budget effectively for both planned and unexpected expenses. We truly appreciate your support.

Thanks again,
Team Starling

Rated 5 out of 5 stars

Its simple no fuss banking

Its simple, no fuss banking, with easy tools to help you manage your money. What's not to love!

16 May 2026
Unprompted review
Starling logo

Reply from Starling

Hi Peter,

Thanks so much for the lovely review! We love hearing this. Keeping things simple and fuss-free while giving you complete control over your money is exactly what we aim for.

Thanks again,
Team Starling

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