Stephanie Macnab Estate Agents Reviews 255

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

The process of buying and selling a property, made easy by dedicated staff ,who put you at ease through the entire experience, Excellent experience, from start to finish . With all the informatio... See more

Rated 5 out of 5 stars

We’ve worked with Stephanie McNabb twice in the past five years and couldn’t recommend her highly enough. Both sales went smoothly, and she supported us throughout with professionalism, clear communic... See more

Company replied

Rated 5 out of 5 stars

We couldn't have asked for a better experience with Steph and her incredible team. We used them to buy and sell. From the initial valuation, we were impressed by her professional approach and deep kn... See more

Company replied

Rated 5 out of 5 stars

Great experience for a first time buyer. Jessica in particular made me feel very comfortable and talked me through everything no matter how many times I asked questions. I felt very comfortable speaki... See more

Company details

  1. Estate Agent
  2. Chartered Surveyor

Written by the company

We started planning our business on the premise that we will be dealing with a wide range of clients, each with different aspirations, experience and needs. We needed to create a flexible agency capable of meeting those requirements, an agency that offered a professional yet friendly service, one that offered value for money in a transparent way, to help our clients to sell or let their properties. Having worked within local and regional estate agencies for many years, we have seen how estate agency can be done well and sadly, how it can be done poorly. Starting with a blank sheet of paper, we were able to take all that was good about traditional estate agency, leaving behind the bad stuff, and combine it with all that the latest technology has to offer, the speed, connectivity and efficiency. We have become the No.1 Estate Agent in our local area, regularly topping the charts across all of Rightmove's metrics. There is no doubt that some aspects estate agency are changing. You may have heard a lot of terms such as bespoke, boutique, hybrid or online agents. The fundamentals remain. An estate agent needs to match sellers with buyers, landlords with tenants, marketing the property in the most effective way possible. The way that happens is where the shake up has occurred. The rise of the online agents, according to some, rang the death knell for the traditional High Street agent. In truth that has not happened, and that is why, we took the decision to buck the trend and open up on the High Street. To offer our clients a private, professional and calm space to discuss matters affecting their largest asset or certainly one of their largest financial commitments. And while our plans move forward, we will be busy laying the foundations of our agency, with our online offering. We have created a clear fee structure, uncommon in this industry, so our clients know exactly what they are paying for and to cater for the differing needs of all of the clients out there. From our Essentials plus, which provides full support and services, all the way through to our Tailored package, which offers a bespoke option, catering for those properties or clients that demand more. One thing we haven’t forgotten, the most important part of any agency, it’s the personal attention and the people.


Contact info

5.0

Excellent

TrustScore 5 out of 5

255 reviews

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Rated 5 out of 5 stars

I would like to thank all the staff at…

I would like to thank all the staff at Stephanie Macnab I would highly recommend to anyone. Highly professional and caring for the client. I have dealt with other estate agents and would only be interested in a quick sale not the right sales. That is where Stephanie and her team where different it was about the right sale and how it worked for my the client. Extra care and consideration was used at all times lovely run business. Thank you again from me and my mum.

11 April 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Laura, thank you for your fantastic review. You were a pleasure, and we're so pleased that you had a positive experience with us. Wishing you and your mum all the best!

Rated 5 out of 5 stars

Exceptional service

Truly grateful for the service myself + my partner have received from Debbie. Debbie has been very understanding, empathic + honest whilst trying to secure our property + I would like to sincerely thank her for all the support she has given.

6 April 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Amanda, thank you for taking the time to write your wonderful review. Wishing you all the best.

Rated 5 out of 5 stars

A pleasing experience

After a long search for a suitable property, everything went smoothly and ended well. The staff were all informed, clear, helpful and friendly. Thank you.

3 April 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Sarah, thank you for your kind words. Have a wonderful day :)

Rated 5 out of 5 stars

Faultless service

Once again an excellent professional service from Stephanie Macnab and staff from valuation, photographs, viewings, communication and advice!
Well over asking price achieved all within two weeks
Many thanks again.

31 March 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Paul, thank you so much for your wonderful review. It's been an absolute pleasure, all the best.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, Steph & team so professional & true to their word, would highly recommend.

22 March 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Susan, thank you so much for your wonderful review. We're so pleased you have had a positive experience with us. All the best!

Rated 5 out of 5 stars

Very impressed

I've been very impressed with the staff at Stephanie Macnab who have acted professionally and efficiently in dealing with a sale on my behalf which they negotiated within days of being instructed.

14 March 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Graham, thank you for a wonderful review. It was a pleasure to help with your sale. Best wishes.

Rated 5 out of 5 stars

Excellent

Very happy with the service provided by Stephanie and her team. We were kept fully informed throughout the whole process and given in depth feedback from the viewings of our property. Everyone has been professional, courteous, supportive and very friendly and approachable. Highly recommend that you do business with this company.

4 March 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi, thank you very much for your fantastic review. We're delighted you had a positive experience with us. All the best.

Rated 5 out of 5 stars

All round excellent service

Very efficient, great communication and all round excellent service. Would definitely recommend!

3 March 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Claire, thank you so much for taking the time to write a wonderful review.

Rated 5 out of 5 stars

Amazing Experience. Highly recommend.

I have had a fantastic experience with Stephanie Macnab Estate Agents. I am Purchasing my first house from overseas and this has been very difficult with additional challenges, but Carol Gamble has been fantastic and accommodating. Absolutely incredible. Through a very stressful situation, Carol literally had me laughing out loud on the phone. We have never met in person but i feel like already know her well. I highly recommend working with the Stephanie Macnab team and i can see why this company is so highly recommended and respected in my home town of Formby.

3 March 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Daniel,

Thank you for your wonderful review. We're so pleased that you had a positive experience.

Stay in touch... All the best!

Rated 5 out of 5 stars

The whole team are a credit to Stephanie

The whole team at Stephane Macnab Estate Agents are a real credit to her! They are professional, courteous and strive for the best for their clients at all times. Their communication was fantastic, keeping us updated at every point throughout the process. The staff are knowledgeable and sensitive to the clients needs. Having them conduct the viewings was an integral part of the process for us. I would highly recommend them to anyone who wants a seamless sale/purchase as they made the whole experience less stressful. A special mention to Sam for all her hard work - thank you x

18 February 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Helene, thank you so much for your wonderful review. You were an absolute pleasure to deal with. All the best.

Rated 5 out of 5 stars

One of the best Estate Agents around

I've dealt with many estate agents over the years and can honestly say Stephanie Macnab Estate Agents are one of the best around. My experience with them is as a residential home buyer and prospective buy-to-let buyer. They are very good at what they do and the whole team all work together fantastically. It is easy to get in touch with them and if you need to speak to a particular member of staff and they are not available at that moment, they always call you back. The online property adverts are expertly put together. I can always tell that I'm looking at a Stephanie Macnab advert by the top-quality writing and professional photography. It's very easy to book an appointment and when an agent shows you around a property, they know their stuff and can answer questions (whereas some other competitors haven't got a clue). The best part of Stephanie Macnab is they are fantastic at keeping buyers and prospective buyers regularly updated. When we bought our new home through them in December 2021, it was a long drawn-out 8-month saga that had many delays due to problems further down the chain, but Stephanie Macnab did brilliantly to push everyone that they could (almost daily near to the end) and update me promptly. Without their help and persistence, the deal could have fallen through so my wife and I will be forever grateful to them because without their best efforts, we would not be living in our dream home right now. Thank you Stephanie Macnab Estate Agents!

6 February 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Good morning Andrew,

Thank you for the wonderful review.

We work hard as a team, each playing a different role to offer a complete service, and it is always nice for it to be noticed and acknowledged.

Your helpfulness and professionalism certainly helped, and Carol always found your email updates informative and friendly.

We hope you and your growing family enjoy all the village has to offer.

Stay in touch.

Best wishes

Steph

Rated 5 out of 5 stars

Fantastic!

Stephanie Macnab estate agents were fantastic at helping us to find a property to purchase. All the communication was clear, timely and utmost professional. After dealing with other estate agents who left us feeling confused or brushed off, it was a relief to feel that everything was being taken care of properly. Could not recommend more!

29 January 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Daisy. Thank you so much for your review, and we're so glad that we could help you find a property, wishing you all the best!

Rated 5 out of 5 stars

Really helpful team

Really helpful team, prompt replies, great advice. Would recommend!

25 January 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Amy for your lovely review!

Rated 5 out of 5 stars

Outstanding Customer Service

Outstanding Customer Service

From putting the house on the market to a sale agreed in less than 6 days !

All the viewings were block booked and carried out on the same day which makes the whole process a lot easier.

All the team at Stephanie Macnab are very professional and keep you updated every step of the way with feedback and offers from every viewer.

Debbie handled everything and worked really hard to tie everything together with outstanding customer service.

If you are looking to sell your property Stephanie Macnab Estate Agents are the agents to use if I could give 10 stars I would.

Thank you Steph, Debbie and all the team.

14 January 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Steve, thank you so much for your review, and we're so thrilled you had a sale agreed in less than 6 days. You have been an absolute pleasure to deal with.

Rated 5 out of 5 stars

I would highly recommend Stephanie…

I would highly recommend Stephanie macnab estate agents, they are available to answer any enquiries promptly, Debbie has been invaluable to me through every step of purchasing a property i only wish i had sold with them thank you Brian

6 January 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Brian for your lovely review. Wishing you all the best with your new property.

Rated 5 out of 5 stars

Fantastic throughout.

Outstanding customer service throughout. Exceeded all our expectations - professionalism, communication, support, advice of the highest order. Thank you so much.

16 December 2021
Unprompted review
Rated 5 out of 5 stars

All the Team from Stephanie Macnab…

All the Team from Stephanie Macnab where professional, informative, and diligent.
Stephanie herself showed us the home and throughout our experience buying our first home we dealt with Carol and Debbie who couldn't do enough for us and where always happy to help.
All of the team made the completion date a memorable one and celebrated with us as we picked the keys up.
Strongly recommend anyone selling a home to use Stephanie Macnab Estate agents.

12 December 2021
Unprompted review
Rated 5 out of 5 stars

The team at Stephanie Mcnabb estate…

The team at Stephanie Mcnabb estate agents were fantastic from beginning to end. They sold our property within a week. They were all knowledgeable, supportive, professional and kept us up to date each step of the way. I would definitely use them again. I highly recommend them! 5* service

11 December 2021
Unprompted review
Rated 5 out of 5 stars

Great service would highly recommend …

We sold our house through Stephanie Macnab estate agents in less than 24 hours! Since then we have been constantly updated and very impressed with their customer service. All agents are very friendly and really helpful. Would definitely recommend!!

8 December 2021
Unprompted review

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