stonehillshair.co.uk Reviews 

116
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I am a 55 year old women that hasn't had hair cut for over 20 years. Mike really listened to me, made me feel comfortable and gave me a haircut that was in my guidelines but it exceeding my expectati... See more

Rated 5 out of 5 stars

Appointment began with a lovely Welcome from Michael!! Michael is kind, thoughtful, and his beautiful awareness always amazes me!!! He is a "Master" knowing just the perfect color (highlights, low... See more

Rated 5 out of 5 stars

I have been going through a hair journey this last year growing out my very short textured pixie , Michael has made sure we adapt my hair throughout the process without sacrificing style while growing... See more

Rated 4 out of 5 stars

Needed to email as forgot to use discount code. Sadly i was not eligible as didnt meet min. req for spend which was not obvious when I ordered. However response was quick and so was delivery.

Company replied

Company details

  1. #3 of 7 best companies in Hairdresser

Written by the company

Stonehills Hair is an award-winning salon with over 20 years in the industry, founded on a passion for delivering expert hairdressing with a welcoming, talented, and creative team. We believe that beautiful hair isn’t just about the time spent in the salon—it’s about ensuring you can achieve healthy, gorgeous hair every day. That’s why we offer expert guidance, personal home hair care tips, and professional product recommendations tailored to your unique needs. At Stonehills Hair, we provide luxury haircare for every version of you, combining real-life expertise with a deep understanding of hair. Our team is committed to supporting your lifelong haircare journey, ensuring that your hair not only looks great but feels its absolute best. We are proud to stock an extensive selection of premium haircare brands, including Davines, R+Co, R+Co Bleu, Moroccanoil, Kérastase, GHD, Popband, and much more. Carefully chosen for their high performance and exceptional results, our product range ensures that whether you’re visiting us in-salon for a personalised consultation or shopping online for your favourite professional products, you can maintain salon-quality hair at home with ease. Located in the heart of Welwyn Garden City, our boutique-style salon is set in a vibrant town centre surrounded by a fantastic choice of shops and eateries. Our warm, inviting atmosphere reflects our commitment to exceptional service, where every detail—from the design to the experience—is shaped by our dedicated team. Discover the Stonehills Hair difference: expert hairdressing, luxury haircare, and a seamless online shopping experience that ensures your hair gets the very best, wherever you are.


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4.8

Excellent

TrustScore 5 out of 5

116 reviews

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4.8

All reviews

(116)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience for an uncomfortable situation

I’ve seen Adam twice now for my hair system and I’ll be going back again this Saturday. Adam went through everything step by step, explaining what he was doing and why.
I wasn’t overly happy about wearing a hair system at my age but it was the only solution for me as my hair had thinned so much for various reasons. How Adam styles it, it doesn’t look like a wig, it looks natural and has given me my confidence back.
The rest of the staff are so understanding at how awkward it is for me especially when it needs to be taken off and my head needs to be washed. They go above and beyond to make me feel comfortable and confident.
The experience of having your hair taken off and seeing a bald head underneath is not a nice feeling but everyone at Stonehills makes it bearable and entertaining 😊

2 December 2023
Unprompted review
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Reply from stonehillshair.co.uk

Thank you, Elena. We’re so pleased to hear that your experience with us has helped bring back your confidence. Creating a space where every client feels comfortable and supported is so important to us, especially in situations that can feel personal or daunting. It’s wonderful to know that Adam’s care and expertise, along with the team’s understanding, made the process easier for you. We truly appreciate you sharing your experience and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Emma is not only a real pleasure to…

Emma is not only a real pleasure to talk to and funny but does the best bob in town and a fabulous colour!!! That’s coming from a now retired hairdresser!!! Highly recommended!!! Much love ❤️

10 November 2023
Unprompted review
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Reply from stonehillshair.co.uk

Thank you, Sue. We’re thrilled you love your hair—it’s always a pleasure making sure every detail is just right. We really appreciate your recommendation and look forward to seeing you again soon.

Rated 5 out of 5 stars

Another superb experience at Stonehills…

Another superb experience at Stonehills on Saturday - such a great team and atmosphere - super delighted with my hair again - Michael's colour and cut is nothing short of magic, even when I'm being awkward 🤣thank you my lovely for making me feel pretty ❤️

28 October 2023
Unprompted review
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Reply from stonehillshair.co.uk

Thanks, Leesa. It’s fantastic to hear that you had another great experience with us. Creating a welcoming atmosphere and delivering beautiful results is always our goal, and we’re so pleased you’re happy with your hair. We look forward to seeing you again soon.

Rated 5 out of 5 stars

The whole team are really friendly and…

The whole team are really friendly and helpful. Had a great cut and colour with Mike today, really pleased with results.

27 October 2023
Unprompted review
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Reply from stonehillshair.co.uk

Thanks, Kirsty. We’re so pleased you had a great experience with the team and that you’re happy with your hair. We really appreciate your kind words and look forward to welcoming you back.

Rated 5 out of 5 stars

The delivery was very quick

The delivery was very quick. Everything packed nicely and little samples was a nice touch. Definitely I will return to their website shop. Nice choice of products.

31 July 2023
Unprompted review
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Reply from stonehillshair.co.uk

Thanks, Kristina! We’re so pleased to hear your order arrived quickly and that you appreciated the extra touches. We love curating a great selection of products, so it’s great to know you found some you like. Looking forward to having you shop with us again!

Rated 5 out of 5 stars

Friendly, unhurried, personal service

Been coming here for years now and my stylist is G. He always does a great job and takes time to make sure the finish on my hair is just what I like. G offers (as I am sure the other stylists do too) a personal, unhurried and friendly service.

17 August 2023
Unprompted review
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Reply from stonehillshair.co.uk

Lee it's great to hear you’ve been coming to us for years and that G always takes the time to get everything just right for you. We really appreciate your support and look forward to seeing you again soon!

Rated 5 out of 5 stars

Today was my first visit to Stonehills

Today was my first visit to Stonehills. I was made to feel reassured and comfortable. Emma cut my hair and did an amazing job. I have already booked to go back.

10 August 2023
Unprompted review
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Reply from stonehillshair.co.uk

Hi Aimee, we’re so glad you felt reassured and comfortable on your first visit! Emma will be really pleased to hear your feedback. Looking forward to welcoming you back soon.

Rated 5 out of 5 stars

Just fantastic

Just fantastic. Really good experience. Got my colour spot on. I am very happy with StoneHills. Everybody there is so polite and helpful. Feel at home

16 May 2023
Unprompted review
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Reply from stonehillshair.co.uk

We're so pleased Tina you had a great experience and that your colour was spot on! We always want our clients to feel at home, so it’s lovely to hear you felt that way. See you again soon.

Rated 5 out of 5 stars

Used this salon for 5 years

Used this salon for many years now, great helpful team that makes the experience extremely personal, where they take time over your hair, and explain every stage and the products used.
There training seems very upto date with new products and hair designs

27 April 2023
Unprompted review
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Reply from stonehillshair.co.uk

Thanks for your continued support! We’re really glad you appreciate the time and care we put into each appointment. Looking forward to seeing you again soon.

Rated 5 out of 5 stars

I cannot recommend stonehills enough

I cannot recommend stonehills enough. From the minute you walk in the door you are treated like part of the family. Andy has been my hairdresser from the start and honestly that man is a saint and an exceptionally amazing hairdresser but also a great listener. I feel sorry for him because i can talk for hours. I am an observant person and i watch the rest of the hairdressers doing there thing and they are all about customer care and making every single clients experience 5*.

16 May 2023
Unprompted review
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Reply from stonehillshair.co.uk

This is such a lovely review—thank you! Andy will be so pleased to hear your kind words. We’re really glad you feel at home with us and appreciate the attention to detail. See you again soon!

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