Quick and easy booking. And the fact that they offer the deposit to be taken from a debit card and not exclusively from a credit card only, makes it so much easier. Yes, it is SIXT Car hire which... See more
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Review summary
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Reviews shaping this summary
I had a flight delay and everyone very responsive as it was late in the evening. Smiley young woman at desk. Nice straightforward no hassle at desk. Bigger car than I’d hoped for and although I had re... See more
Only booked a car on the morning I needed it and collected it an hour or so later. Clear instructions on where to meet the minibus at the airport and they were already there waiting. The process of co... See more
All the arrangements were in place and pickup was straightforward. I felt annoyed that the small car I booked was not available as I wanted a small car, but none was available. But I use StressFreeCar... See more
Company details
About StressFreeCarRental.com
Written by the company
Stress Free
stressfreecarrental.com Find cheap car hire - with no hidden fees.
Transparent
Offering a radical level of transparency, with clear transparent pricing ,and no hidden fees.
With Stress Free Car Rental, you'll always know in advance what you need to pay. There are no hidden costs to creep up on you at any time. We're totally clear up-front about each car hire company's insurance excesses and/or security deposits - so you can rent a car with confidence, every time.
Trusted
Working with the most trusted names in car hire, stressfreecarrental.com also offers multiple currency options, and ensures it’s never been easier to compare the prices of luxury hire cars, 5-7 seater people carriers, economy cars, minibuses and coaches. No credit card, no problem! And no hidden extras - guaranteed. Just look at our recent reviews here and on reviews.co.uk
Contact info
125 Deansgate, M3 2BY, Manchester, United Kingdom
- help@stressfreecarrental.com
- stressfreecarrental.com
4.6
Excellent
33k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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No hastle whatsoever
9 October 2026
Easy booking
10 September 2026
Great service
I was picked up immediately at the terminal, met at the office door, quickly checked in and on my way in minutes, by v friendly helpful staff.
8 October 2026
It's a good place to book
It's a good place to book, good communication in case of troubles with the car rental company;
8 October 2026
Confirmed booking, no car collected — and no meaningful support when things went wrong
I booked a rental car at Chania Airport through StressFreeCarRental and paid CHF 129.90 directly to them. I received a booking confirmation, but was unable to collect the car as the reference did not appear in the system. After 3 hours waiting and trying to reach someone I had to arrange a replacement through Europcar, costing CHF 251.44.
What disappointed me most was StressFree’s handling of my complaint.
I provided a photograph of the collection point, my call log and correspondence regarding the earlier collection time. The rental supplier, Zezgo, nevertheless classified me as a “no-show”, alleging that I had waited in the wrong place and failed to follow the instructions. I dispute that account.
In its response dated 8 October, StressFree explicitly acknowledged that Zezgo’s version did not match my account or the evidence I had submitted. Zezgo also acknowledged difficulties reaching the branch by phone.
Despite this, StressFree said it could not resolve the factual disagreement and told me to contact Zezgo directly. Its response provided no shuttle records or other evidence substantiating the allegations against me.
I understand that StressFree acts as a booking agent. However, it accepted my payment and confirmed my booking. When the collection failed, I expected meaningful assistance, a proper assessment of my evidence and a reasoned decision on my refund request. Instead, I was left to pursue its supplier myself.
As of 9 October 2026, my CHF 129.90 has not been refunded, and my claim for the additional replacement rental costs remains unresolved.
For me, customer service is measured by how a company responds when something goes wrong. Based on this experience, StressFree fell well short of what I expected. I would not book through them again.
27 September 2026
Unprompted review
Reply from StressFreeCarRental.com
Dear Ivaylo,
Thank you for the detail here, and I'm sorry your trip got off to such a difficult start.
To be clear on our role: StressFreeCarRental is a booking agent and price comparison site, not the vehicle provider. Your rental agreement for this booking is directly with Zezgo, who operate the desk, the shuttle, and the branch phone lines, and who hold the records of what happened there on the day - things we simply don't have direct access to ourselves. That's also why, in cases like this, contacting the supplier directly is often the quickest route: they can pull their own branch and shuttle records immediately, rather than us relaying questions back and forth on your behalf.
That said, we haven't left this for you to handle alone. As soon as you raised it with us on 27 September we contacted Zezgo directly for their account of what happened, including the earlier collection time you'd arranged with them separately. When their response didn't match the photograph, call log and correspondence you'd shared with us, we told you that plainly on 8 October rather than simply repeating their position back to you.
I understand being asked to also pursue Zezgo yourself wasn't the resolution you wanted, and I don't want this to read as us stepping away from it. Your case is still open with us - including your refund request and the Europcar replacement cost - and we're continuing to work it on our side as well. Raising it with Zezgo's Customer Care team yourself, with your evidence, alongside what we're doing, gives you the best chance of a quick answer given they're the ones holding the operational records.
Please do keep in touch with us via your existing ticket (ref ZE40685566IW) so we can stay across this with you.
StressFreeCarRental.com
Quick, easy pickup
East, quick pickup. We were hoping for a Peuguot but got a C4 instead, but still ok
8 October 2026
Great staff and great car
7 October 2026
Worked as expected
10 September 2026
Easy pick up
Easy pick up. We were able to pick up the car 90mins in advance of our booking and returning at the scheduled time without additional charge.
8 October 2026
Easy, quick, and cheap!
Website was easy to use and quick to rent through. All options had failsafes that let you know if more information was needed. Prices were great!
8 October 2026
Very easy website to use.Clear &…
Very easy website to use.Clear & concise. Wide range of vehicle options & companies
8 October 2026
Efficient and friendly staff
8 October 2026
Amazingly easy to drop off and get to…
Amazingly easy to drop off and get to airport after
10 August 2026
Website says third party insurance included but in writing they said it is not included. BEWARE
They advertise third party insurance on their website on every car that they offer (USA rental) - when I google and want to be sure of coverage it advises to be aware of the limits of the liability coverage for the third party aspect of the insurance.... I asked stressfreecarrental to verify and they responded: WE DO NOT OFFER THIRD PARTY LIABILITY INSURANCE.
I wrote back with a image from their website showing all their offerings that included "Third Party Insurance" as being included .... they did not respond.
I wrote again ... and again... and have heard NOTHING.
Buyer Beware !
27 August 2026
Unprompted review
Reply from StressFreeCarRental.com
Dear Mark,
Thank you for raising this, and I'm sorry for the experience you've had.
We want to be completely clear, because we understand how confusing car hire insurance terms can be, and that's exactly what's happened here — there are two separate things:
Cover that's included as standard with every USA rental car — by law, by every supplier, and shown on every comparison site, including ours. This always includes Collision Damage Waiver and Supplemental Liability Insurance (SLI) — the US industry term for third-party liability cover. It's bundled into the rental price by the car rental company itself, and it's what's shown as "Third Party Insurance" on our site. It isn't something we sell separately, and it isn't ours to add or remove.
Our own optional Excess Protection Insurance (Essential Cover/Premium Cover) — a completely different product we do sell, which reimburses the damage/theft excess a rental company can charge on the vehicle itself. This genuinely does not cover third-party injury or property damage, and that's what our reply to you was confirming.
So "we don't offer third-party liability insurance" referred only to our own optional product — it did not mean your rental has no liability cover. It does, as standard.
The specific dollar limit on that cover is set by the rental supplier, not us, so we've written to them directly asking them to confirm it for you in writing. We're also sorry it took far too long to get back to you properly after your follow-ups — we're in direct contact with you now to see this through.
StressFreeCarRental.com
Everything was fine
Everything went well, the customer service were amazing and very helpful !
8 October 2026
Unacceptable service
Unacceptable service. Their website does not allow customers to enter company billing details, and despite my repeated requests, they refused to issue an invoice for the €77.74 paid directly to them.
16 September 2026
Unprompted review
Reply from StressFreeCarRental.com
Dear Barbara,
Thank you for taking the time to leave this review. We want to directly address the points you've raised, as we don't agree that this reflects "unacceptable service" on our part.
StressFreeCarRental.com is a price comparison and booking broker, not the vehicle rental provider itself. For VAT purposes we act as principal, agent or disclosed agent depending on the country, supplier and contract type involved in a booking. Because of this structure, VAT is not always applicable to the full booking value, and as a result we are not always able to issue a traditional VAT invoice for amounts paid directly to us at the time of booking. Your booking confirmation email serves as your proof of payment and receipt, and includes all the relevant details of your booking and the amount paid.
Our website is built around individual consumer bookings, so it does not currently include a field for entering company billing details at checkout. This is how the platform works for all customers making a booking with us, not something that was singled out or refused to you personally.
For any charges paid directly at the rental desk (such as deposits, fuel, extras or local fees), these are handled by the rental company itself, and the provider should be able to issue a receipt or invoice for those amounts directly.
We're happy to look into your specific booking if you'd like to share your booking reference with our team, but the invoicing process described above is applied consistently across our platform and is not a service failure on our part.
StressFreeCarRental.com
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