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Sungage Financial Reviews 2,025

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and helpfulness of the staff, noting their clear communication and dedication to explaining every detail. The service is frequently described as efficient and easy, with many appreciating the smooth process for loan applications and paperwork handling. Reviewers also highlight the excellent customer service, emphasizing quick issue resolution and a supportive approach. However, some people mentioned issues with payment processing, including incorrect amounts, delinquent notices despite scheduled payments, and difficulties with auto-payment setups. There were also occasional concerns regarding unexpected invoices for full payment and charges before service completion.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers expressing satisfaction with the professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

User experience

People report positive experiences with user experience, describing the process as easy, smooth, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness and... See more

Payment

Users describe ambiguous interactions with payment, with some finding the financing easy to establish and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sungage has been streamlined and clear. The one issue I found had more to do with our solar broker - not Sungage. Just note that there's a temporary monthly which *goes up* if you don't apply the 30... See more

Company replied

Rated 5 out of 5 stars

Sungage took care of all of our paperwork and loan information for our new solar array from Solara. They were very professional and lifted that burden of paperwork off our shoulders. I also like their... See more

Company replied

Rated 5 out of 5 stars

Sungage demonstrates a high level of professionalism and caring. At every step we were kept informed of what was happening, what else was needed and when all was completed. We have never been so well... See more

Company replied

Rated 5 out of 5 stars

When a person makes a call to a company they are usually seeking help. Some companies offer excuses but are not helpful in problem resolution. Sungage seems to get this. The agents worked with me to r... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Sungage Financial Sungage provides residential solar financing to help homeowners make the smart switch to solar. We offer lower monthly loan payments for solar financing, with terms up to 25-years and the most consumer-friendly treatment of state and local tax incentives. We help you shine!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

It was a quick and easy process…

It was a quick and easy process applying and getting approved for the loan. The fact that charges don’t begin until the system is approved and energized is really attractive.

10 November 2025
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Hubert! We're so glad to hear you found our process quick and easy!

Rated 5 out of 5 stars

Sungage was easy to work with and even…

Sungage was easy to work with and even called to make sure I understood the terms of everything.

10 November 2025
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Reply from Sungage Financial

Thank you for leaving a review, JP! We love to hear this feedback!

Rated 5 out of 5 stars

Great customer service

Great customer service

4 November 2025
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Reply from Sungage Financial

Thanks for leaving a review, Lester! We're glad you got to experience our amazing customer service!

Rated 5 out of 5 stars

The sungage part was very simple and…

The sungage part was very simple and easy thus far. Hopefully setting up payments will be just as easy.

8 November 2025
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Reply from Sungage Financial

Thanks for sharing your feedback, Brian! We're confident setting up payments is a breeze!

Rated 5 out of 5 stars

Everything went seamlessly

Everything went seamlessly, and everything was explained perfectly.

5 November 2025
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Nicholas! We so glad to hear you you had a seamless experience.

Rated 1 out of 5 stars

Do not hire these scammers!

The sale of my home fell through because the loan was not assignable to the new owner, despite the contract saying it would be. This is a disgrace of a company.

27 October 2025
Unprompted review
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Reply from Sungage Financial

Hi Joseph, we’re very sorry to hear about the frustration you experienced during your home sale and we appreciate that you have taken the time to share your feedback.

While our agreements do allow for the possibility of a loan transfer, the original loan document states that the transfer application would be subject to the current credit policies and procedures in place at the time of the application. This information is listed on the bank’s website as well.

Your feedback is important to us, and we’re continuously working to make our communication and processes clearer for homeowners. If you’d like to talk through your specific situation or review any details, please reach out to us at loantransfer@sungagefinancial.com or 844-SUNGAGE.

Rated 5 out of 5 stars

Praise the Sun

Praise the Sun. Getting on the solar bandwagon is easy with Sungage. No upfront cost and years to pay by "redirecting" your monthly power bill.

3 November 2025
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Reply from Sungage Financial

Thank you for leaving a review, Glenn! We're so glad you enjoyed your experience with Sungage!

Rated 5 out of 5 stars

Easy transaction

Easy transaction, simple, no hassles and easy online access and updates through the process.

4 November 2025
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Reply from Sungage Financial

Thanks for taking the time to leave a review, Chy! We're so glad you found working with Sungage hassle-free!

Rated 5 out of 5 stars

Beautiful Experience

Very professional and they made the process easy and explained everything. I was super nervous about the process, but they took their time explaining the entire process and was very friendly.

3 November 2025
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Reply from Sungage Financial

Thank you so much for taking the time to leave a review, Takisha! We love to hear this feedback!

Rated 5 out of 5 stars

Affordable Solar Made Possible by Sungage

Sungage Financial offered the best financing solution for my new solar system. The flexible terms gave me a monthly payment that fit perfectly into my budget.

I was especially happy that there were no prepayment penalties, which gives me the flexibility to pay the loan down faster. Their approach to the federal tax credit is truly a game-changer.

The transition from traditional utility bills to an affordable, fixed loan payment has been fantastic. Sungage made the financial side of going solar truly a smart investment.

28 October 2025
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Reply from Sungage Financial

Wow, April! Feedback like this is why we do what we do. Thank you so much for taking the time to leave a review!

Rated 5 out of 5 stars

Amazing experience

Amazing crew. Greatly respectful of my family and property. Hard working and stayed late to complete the project in 1 day. Incredible crew, so happy I went with solartech. Can’t forget to mention jelly in I assume the main office. She was so nice and amazing to work with, always had the answers and if she didn’t, would be prompt to get me the answers.

25 October 2025
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Reply from Sungage Financial

Thanks so much for taking the time to leave a review, Chad! We're so glad to hear you had a great experience with your installer.

Rated 5 out of 5 stars

Great service Great people

The people at Sungage helped ensure the whole process was completed successfully. The people were great and very helpful.

26 October 2025
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Greg! We're overjoyed to hear this feedback!

Rated 1 out of 5 stars

Your communications were very poor

Your communications were very poor. The first person was rude and unwilling to listen. He said he would call back. Never did. Waited for 3 weeks, I had to contact. You folks could not fix a simple problem. Again you said you would call back. Nope. I had to call. Finally my solar company had to call their service number and get the problem fixed. After the system was installed and I assume the solar company had paid, we get an invoice that stated we need to pay in full. I called the solar company. Then I get a paid in full notice. Finally, you sent an invoice that required the financed portion payment in full. We were under the impression that we could make payments. You even sent the payment amount that we should have had to pay.

22 October 2025
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Reply from Sungage Financial

Thank you for sharing your feedback, Kyle. We apologize for the frustrating experience you had during your loan process.

We understand how disappointing it was to experience delays and confusion about your payment obligations. Unfortunately, we encountered a verification issue that was beyond our control. While we made multiple attempts to help resolve this issue, we recognize that our follow-up communication could have been more clear.

We're sorry that you and your solar installer had to take additional steps to move things forward. Regarding the invoicing confusion, once your loan was finalized, you should have only received billing for your financed payment amount. We apologize for any miscommunication there.

We appreciate you taking the time to share this feedback with us. If you have any remaining concerns about your account, please don't hesitate to reach out to our team directly at 844-SUNGAGE.

Rated 4 out of 5 stars

Good Customer Service

Dealing with Sungage early on has been easy, and no current issues. Would like to continue on more with Sungage and get another review request more years on.

22 October 2025
Sungage Financial logo

Reply from Sungage Financial

Thank you for taking the time to leave a review, Luis! We're glad to hear working with Sungage Financial has been easy!

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