Sunglasses.ie Reviews 

133
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for providing fast eyewear repairs and expert guidance on selecting custom frames and lenses. Consumers are especially pleased with the highly efficient service, clean shop environments, and the wonderful quality of the restored products received. However, some customers also noted significant delivery delays with online purchases alongside a frustrating lack of communication from the team. A few reviewers experienced prolonged waiting times, missing items, and ongoing difficulties when trying to get order updates or requested refunds. Several people mentioned feeling ignored when reaching out for assistance after experiencing unexpected setbacks with their purchases.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising the fast repair turnaround... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting friendly, welcoming, and... See more

Product

Clients share positive opinions on product, highlighting that the items arrive quickly, look brand new after... See more

Order

Users describe ambiguous interactions with order experiences, as opinions are sharply divided among... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing satisfaction regarding quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend. I left my sunglasses in to have the badly scratched lenses replaced. Glen kindly and patiently helped me pick the best custom lens colour and on collection helped me adjust the arms... See more

Rated 5 out of 5 stars

I broke my glasses before I’d left the airport on a recent visit to Dublin. Robbie and team were able to repair the broken arm and I collected my glasses the same day - great emergency repair service!... See more

Rated 5 out of 5 stars

Glen was great help with a pair of sunglasses I got. Would definitely recommend Sunglasses.ie to anyone looking at getting a pair of glasses

Rated 5 out of 5 stars

Lovely experience in the store today! Robbie and Glenn were so friendly and helpful and replaced my mum's lenses in her sunglasses there and then. Would highly recommend! Will be back in soon for a ne... See more


Company details

  1. Glasses store
  2. Fashion accessories shop
  3. Sunglasses shop

Written by the company

Sunglasses.ie on Dublin's Dawson Street was founded in 2007 by Robert Lamb. We are a family business. Specializing in both prescription and designer eyewear, as well as sports-specific prescription sunglasses and repairs. With over 50,000 models available online and 2000 frames in store, we are sure to have eyewear to suit you needs


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

133 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(133)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had two pair of glasses fixed…

I had two pair of glasses fixed clubmaster & a pair of badly damaged ysl both frames fixed and reshaped. Both look brand new again. I dealt with Glen who was very helpful! I would happily recommend to anyone looking to have their glasses fixed in sunglasses.ie.
Joe

8 August 2026
Unprompted review
Rated 1 out of 5 stars

Very delayed pair of glasses

Ordered a pair of sunglasses and didn't hear a thing for 9 days, when I eventually rang them, they told me a massive delay had happened and they could't let me know when they would arrive in. Very poor experience all in all - no option to collect in store as the glasses were not even in stock.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Ordered Two Pairs of Flexon Frames at a…

Ordered Two Pairs of Flexon Frames at a bargain price I think less than a third of the cost of what I originally paid for my Flexons years ago...I was called to update me on the order and They arrived spot on the 10 day dispatch timeline via DPD this morning. Delighted with the service. Thank you

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, understanding and met with good communication if any questions. Dropped my frames and received them quicker than I expected. Would recommend

5 August 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING

Glen provided excellent service! I dropped off my sunglasses to get a screw replaced, and they were ready super fast. I'm really impressed with the quick turnaround and the great job Glen did. Highly recommend!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Glenn

Just went into the shop on Dawson street about my sunglasses and was greeted by Glenn. He told me the cost and that I could collect them early the following week but I told him I was going on holiday tomorrow that’s it’s okay I’ll get them fixed another time, but Glenn told me that if I wanted he could stay late after work and fix them for me if I wanted to collect them later on. So I went back in after closing time and Glenn had them ready for me. Top man doing me, someone he had never met before such a big favour. Goes to show what a gent he is.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS!!

AVOID AT ALL COSTS! Left my glasses in to be fitted with prescription lens in May and was told by Robert Lamb they would definitely be ready for collecting by a certain date in june as i needed them for a holiday. They never arrived by the agreed date. Got a phone call from Robert Lamb while on the holiday to tell me they were ready for collection but when i returned the guy in the shop couldn't find them. Called back 3 days later and still no sign of the glasses or Robert Lamb. As of 30/07 absolutely no communication from Robert Lamb or anyone at sunglasses.ie. Had to open a chargeback dispute with visa to get my money back but they still have my original Oakley frames. Taking legal action.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Replace worn lenses

I ordered lenses to replace Ray Ban lenses for sunglasses. All handled through WhatsApp and I called to the shop to have them fitted which was done immediately. Excellent service. Thanks to Glen for all his help!

22 July 2026
Unprompted review

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