I am absolutely impressed! Exceptional customer service, a truly high level of professionalism, an amazing variety of fragrances, and outstanding quality. I purchased perfume oils, and the scent is si... See more
Location
Switch locationPKWY, DA9 9ST Dartford, England, GB
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As always, Siddika was amazing. Very helpful, patient and knowledgeable. Every time i have been there, she has been so helpful. All the staff at Bluewater were polite, never came across as pushy snak... See more
Company replied
Second time visiting Sunnamusk at Bluewater and the staff are always so helpful and attentive. Good range of products and I can always find what I’m looking for with their help. Service here just fee... See more
Company replied
The sales assistant was knowledgeable and attentive. She was also able to suggest a great fragrance using the oils and perfume. I went in looking just to purchase an oil and came out with a perfume an... See more
Company replied
Company details
- #63 of 110 best companies in Perfume store
- #46 of 82 best companies in Cosmetics and Perfumes Supplier
- #74 of 134 best companies in Cosmetics shop
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
PKWY, DA9 9ST, Dartford, England, United Kingdom
4.8
Excellent
131 reviews
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Sunnamusk fragrance oil
I am absolutely impressed! Exceptional customer service, a truly high level of professionalism, an amazing variety of fragrances, and outstanding quality. I purchased perfume oils, and the scent is simply incredible—people around me literally turn around and ask what perfume I’m wearing. Highly recommended!
4 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lovely friendly service
Lovely friendly service, very helpful girls, beautiful perfumes, very happy
23 April 2026
Reply from Sunnamusk London - Bluewtaer
Dear Charlotte
Thank you for your wonderful feedback. We’re delighted to hear you received lovely, friendly service and found our team helpful. It’s great to know you’re very happy with our beautiful perfumes!
Kind Regards
The Sunnamusk Team
Amazing and friendly staff
Amazing and friendly staff ! Took their time well to show me the best sellers and personal preference!
17 April 2026
Reply from Sunnamusk London - Bluewtaer
Dear Iyaz
Thank you for your wonderful feedback. We’re delighted to hear our staff were friendly, attentive, and took the time to help you find the perfect fragrance!
Kind Regards
The Sunnamusk Team
Very friendly sales assistant.
13 March 2026
Reply from Sunnamusk London - Bluewtaer
Hey!
Thank you for your feedback. We’re delighted to hear you found our sales assistant very friendly!
Kind Regards
The Sunnamusk Team
Great product
2 March 2026
Reply from Sunnamusk London - Bluewtaer
Hey!,
Thank you for your feedback. We’re delighted to hear you are happy with the product!
Kind Regards
The Sunnamusk Team
Great shopping experience & good range of products
Second time visiting Sunnamusk at Bluewater and the staff are always so helpful and attentive. Good range of products and I can always find what I’m looking for with their help. Service here just feels more genuine and welcoming, I’ve been to the one in Westfield as well but it unfortunately wasn’t the same experience. So will definitely be sticking to Bluewater from now ☺️
21 February 2026
Reply from Sunnamusk London - Bluewtaer
Dear Guste
Thank you for your lovely feedback. We’re delighted to hear that your visit to our Bluewater store was so positive and that our staff were helpful and attentive. We look forward to welcoming you back again soon!
Kind Regards
The Sunnamusk Team
I recently visited Sunnamusk London to…
I recently visited Sunnamusk London to purchase a body oil and I had such an amazing experience. The customer service was absolutely outstanding. The lady who assisted me was friendly, respectful, and incredibly engaging. She made me feel genuinely special and valued as a customer.
It’s rare to receive such warm and attentive service, and it truly made my visit memorable. Thank you for such a wonderful experience — I will definitely be returning!
8 February 2026
Reply from Sunnamusk London - Bluewtaer
Hey!,
Thank you for your fantastic review. We’re thrilled to hear that your visit to our London store was so memorable and that our team made you feel valued. We look forward to welcoming you back soon!
Kind Regards
The Sunnamusk Team
The customer service expertise of the…
The customer service expertise of the staff at the bluewater store was exemplary
1 February 2026
Reply from Sunnamusk London - Bluewtaer
Dear AB
Thank you for your fantastic feedback. We’re thrilled to hear that the customer service at our Bluewater store was exemplary — your kind words mean a lot to us!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London - Bluewtaer
Hey,
Thank you for your lovely feedback. We’re delighted to hear that our staff were helpful and truly appreciate your support!
Kind Regards
The Sunnamusk Team
Excellent products ...very helpful…
Excellent products ...very helpful staff. Overall a great experience. Thank you
30 January 2026
Reply from Sunnamusk London - Bluewtaer
Dear Mr Chandarana
Thank you for your wonderful feedback. We’re delighted to hear you enjoyed our products and helpful staff, and that you had a great overall experience!
Kind Regards
The Sunnamusk Team
I was heading out from Bluewater…
I was heading out from Bluewater shopping centre and I was handed two sample cards. Well worth it as I came back the week after a purchased two fragrances. Great experience at the Bluewater shop. And great smelling fragrances. Highly recommended.
11 January 2026
Reply from Sunnamusk London - Bluewtaer
Hi AJ,
Thank you for your lovely feedback! We’re thrilled that your experience at our Bluewater shop led to finding fragrances you love. We appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards,
The Sunnamusk Team
Lovely Feel to the Store
Lovely feel to the store and very polite, friendly staff.
The after shave I bought is lovely.
30 December 2025
Reply from Sunnamusk London - Bluewtaer
Hi Sara,
Thank you for your feedback! We’re pleased you enjoyed the store experience and that your aftershave is lovely. Our team will be happy to hear your kind words.
Kind regards,
The Sunnamusk Team
The sales assistant was knowledgeable…
The sales assistant was knowledgeable and attentive. She was also able to suggest a great fragrance using the oils and perfume. I went in looking just to purchase an oil and came out with a perfume and oil set. She also allowed me time to look at and smell the products without being over bearing and just trying to make a sale. When need she offered advice and information about the special promotions. She was very good
30 December 2025
Reply from Sunnamusk London - Bluewtaer
Hi Janice,
Thank you for your detailed feedback! We’re thrilled that our team could provide helpful guidance and let you explore our products at your own pace. We’ll be sure to share your kind words with the sales assistant.
Kind regards,
The Sunnamusk Team
Reply from Sunnamusk London - Bluewtaer
Hi Lols,
Thank you for sharing your experience. We’re delighted to hear our team made your visit enjoyable and helpful!
Kind regards,
The Sunnamusk Team
Very helpful and friendly staff …
Very helpful and friendly staff helped me to choose the the wright perfume for me. Great selections gorgeous spells
28 December 2025
Reply from Sunnamusk London - Bluewtaer
Hi Karen,
Thank you for your kind words! We’re delighted that our team could help you find the perfect scents and that you enjoyed our selection.
Kind regards,
The Sunnamusk Team
Excelled themselves in Bluewater
The person who served me was really helpful when I couldn’t remember the name of the scent I saw on an email. I explained it to her and she knew exactly which one it was. She gave me a tester and I was more than happy to purchase. It also encouraged me to buy another scent for my wife too.
Great experience.
27 December 2025
Reply from Sunnamusk London - Bluewtaer
Hi Aarren,
Thank you for your review! We’re delighted our team could help you identify the scent and guide you to another great choice.
Kind regards,
The Sunnamusk Team
Lovely service knew the product
The sales lady walked us through each smell and what went well with what oils and perfume
21 December 2025
Reply from Sunnamusk London - Bluewtaer
Hi Jamie-leigh,
Thank you for your kind words! We’re pleased our team could guide you through our scents and help you find the perfect combinations.
Kind regards,
The Sunnamusk Team
Helpful and engaging sales…
Helpful and engaging sales representatives offering a very good product.
19 December 2025
Reply from Sunnamusk London - Bluewtaer
Hi Christopher,
Thank you for your feedback! We’re pleased you found our team helpful and enjoyed our products.
Kind regards,
The Sunnamusk Team
Siddika and colleagues were amazing
As always, Siddika was amazing. Very helpful, patient and knowledgeable. Every time i have been there, she has been so helpful. All the staff at Bluewater were polite, never came across as pushy snake oil sales people to buy anything, gave space for us to decide at our own pace. This made the buying experience even more rewarding. Golden Dust oil is very good and long lasting.
13 December 2025
Reply from Sunnamusk London - Bluewtaer
Ashen ,
We're happy to hear that you had such a positive experience! It's great to know that our team was helpful and provided a comfortable environment for you. We appreciate your kind words and are glad you enjoy the Golden Dust oil.
Best Wishes
The Sunnamusk Customer Care Team
Very good deal and excellent service as…
Very good deal and excellent service as usual.
20 December 2025
Reply from Sunnamusk London - Bluewtaer
Olaniran Lampejo,
We're happy you had a great experience and found our deal beneficial. We appreciate your continued support and value your feedback!
Best Wishes
The Sunnamusk Customer Care Team
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