Great experience, based on an eyesight test required several glasses and personal took their time, advised and were very helpful to come to a nice selection. Never felt rushed or pushed into decisions... See more
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Amazing service! I went for new glasses with my grandmother, i'm already a customer of their lifestyle package and they took care of me and my grandmother so well and even gave us discount for joining... See more
the person who assisted me offered good advice and services. she was also very friendly and patient. likewise, synsam allowed that my glasses be picked up by my daughter as I was not in the country du... See more
Company replied
Be careful when you sign for subscription! I was charged for keeping the old glasses. I realize that I'm supposed to return. But the store did not mention anything at all when I called them to termin... See more
Company replied
Company details
Information provided by various external sources
Idag består Synsam av drygt 185 butiker i Sverige och 500 i Norden. De äldsta butikerna har över hundra års erfarenhet och kunskap i ryggen. Vår nära och ofta långa kontakt med dig som kund i kombination med det senaste inom mode, sortiment, teknik och undersökningsmetoder gör Synsam till ett klokt och tryggt val – både för dig och dina ögons skull.
Contact info
4.1
Great
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Bra service!
10 April 2022
Mkt bra service !
11 February 2022
Kista staff sometimes saying different…
Kista staff sometimes saying different things. Different info everytime.
27 January 2022
Reply from Synsam
Hello,
Thank you for your feedback! Im terribly sorry that you have gotten different information during your visits. I will take your feedback directly to the Kista store manager so that the routines can be looked over so that everyone is on the same page. Our customer service is also more than happy to help you if you have any additional question. They are open mon - fri 09:00 - 19:00. You can email to customerservice@synsam.com or call 08 - 400 50 450.
Sincerely,
Maija
They still dont Contacts me
22 December 2021
Unprompted review
perfect glasses and very good service…
perfect glasses and very good service and profitional tech.
12 December 2021
Bra service.
2 December 2021
Very good and cheap.
26 November 2021
Bra service.
30 August 2021
Oakley sunglasses - good exp
I ordered Oakley sunglasses, it didn't fit me perfectly. So I returned them back and the payment was received within 4-5 days. Thats what I really liked, smooth customer experience even if the product doesn't fit your specifications and likes.
20 April 2021
Unprompted review
Fin service 👍
1 August 2020
Unprompted review
Supersmidigt!!
12 May 2020
Unprompted review
Bra personal o service
2 March 2020
Unprompted review
Mostly bad experience
I asked the personnel to send the glasses to another place, but even though I was told that this was a non-issue the glasses was never sent to me and after trying to contact the store, which sent me an invalid phone number by sms, and then trying to contact the company I was completely ghosted. Never heard anything from them before I traveled about 300km back to the place where I ordered them.
I don't think this is an issue with staff, but an issue with the underlying support system which makes it hard for the employees to communicate and keep track of all the things modern organizations are expected to do.
10 February 2020
Unprompted review
Reply from Synsam
Hello Jonas,
Thank you for the review.
I am sorry to hear about your experience and we apologize for any misunderstandings.
We would like to take a deeper look into this incident and would appreciate if you could respond to the e-mail I recently e-mailed to you.
Thank you very much!
Best regards,
Anna
Bra service!
4 August 2019
Unprompted review
Awesome after service at Johanneberg.
Awesome after service at Johanneberg. The attendant helped resubmit my synintyg to the transport authority.
27 January 2019
Unprompted review
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