Beware of this company. I had to get Afterpay to refund my order as Tanstella did not fulfill my order and they don't reply to emails and escalations. Save yourself from headaches and avoid.
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See what reviewers are saying
Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... See more
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... See more
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... See more
Company details
About Tanstella
Written by the company
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Contact info
Dandenong North, 3175, Melbourne, Australia
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
3.1
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 24 hours
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Good product good service quick deli
16 February 2024
I have not received this table yet !
I have not received this table yet !
It’s been a long time
16 February 2024
Reply from Tanstella
Hi Yvonne, thank you for your feedback.
Please kindly follow the tracking number we sent to your email to directly contact the courier for redelivery option.
There is an issue with the given shipping address that confused the local driver. Your parcel has been held at the depot for almost 2 weeks.
Please act immediately to avoid the item being returned to us.
You can also contact us at info@tanstella.com.au if you need further assistance.
Regards
Tanstella
Unsatisfactory Experience
Have, TWICE PREVIOUSLY, contacted your business about a parcel that was not delivered. No one contacted me about the delivery and it was returned to sender. I Want to speak to a human.
What is your phone number?
Glen Price
0429169676
5 February 2024
Reply from Tanstella
Hi Glen,
Thank you for letting us know about the issue.
Please be advised that we have sent you the shipping notification email via your email, so you can follow up with the delivery status directly with the courier.
It looks like the local driver was unable to locate your address, and the parcel was left at Toowomba Depot for 2 weeks, then it was returned to sender.
We will check with the courier and inform you shortly.
For any inquiry, please contact us at info@tanstella.com.au.
Regards,
Tanstella
Very good service
Very good service, fast delivery, great product. Quality as described..
6 February 2024
I had to order another greenhouse as my previous one just disintegrated.
I had to order another greenhouse as the previous one just disintegrated, however I was really pleased with the delivery time, arrived quite quickly.
4 February 2024
Easy buy came quickly
15 January 2024
It is very good
14 January 2024
Good product
14 January 2024
I believe the customer service in…
I believe the customer service in Tanstella is awful. Two weeks ago I but the bbq gas grill and still can’t use it. I sent an email twice and called many times but no response.
13 January 2024
Reply from Tanstella
Hi Eddy, thank you for your feedback. We apologize that your email seems lost in our system. Could you please forward the email you sent to info@tanstella.com.au again? We will prioritize processing your request.
Beautiful studded bedhead
The bedhead is very beautiful. Fits true to size of a queen bed and well priced. Would recommend. The delivery people however could do a better job, especially in communities.
13 January 2024
Fantastic
Perfect was what it was supposed to be
Easy to put together great price, fast delivery
5 January 2024
Very Satisfied
5 January 2024
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