Beware of this company. I had to get Afterpay to refund my order as Tanstella did not fulfill my order and they don't reply to emails and escalations. Save yourself from headaches and avoid.
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See what reviewers are saying
Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... See more
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... See more
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... See more
Company details
About Tanstella
Written by the company
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Contact info
Dandenong North, 3175, Melbourne, Australia
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
3.1
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 24 hours
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I believe its false advertising.
I purchased an awning 1.5mts x 2.5mts thinking i would get 1.5mts coverage, but measuring the item the coverage width was only 1.34mts which left both edges exposed by quiet a bit. The 1.5mts is the external width including the bar & both brackets.
Not happy Jan.
2 January 2024
Great Service
Great Service - Personalized Service - No Hesitation to recommend TANSTELLA.COM.AU
5 STARS Expedient Delivery.
11 January 2024
I thought it was a big commercial bain…
I thought it was a big commercial bain marie when I assembled it but it was a bit small for my liking and what I wanted to use it for
8 January 2024
useless as tits on a bull no tracking…
useless as tits on a bull no tracking number you ask and no reply..i want my bloody tacking number or im contacting the right people to get a refund
19 January 2024
Unprompted review
Reply from Tanstella
Thank you so much for the positive review, Andrew! It was a pleasure serving you and we are glad to hear that you had a great experience with Tanstella. We look forward to your next visit and appreciate your support. Thank you again for choosing Tanstella, and have a wonderful day!
Reply from Tanstella
Thank you for taking the time to leave a review, David. We're so happy to hear that you were impressed with our service! Providing excellent customer service is one of our main priorities and we're glad to know we succeeded in meeting your expectations. It was a pleasure serving you and we hope to have the opportunity to do so again in the future! Thank you for choosing Tanstella.
Reply from Tanstella
Hi Nick,
Thank you for taking the time to leave a review about your recent purchase. We are sorry to hear that you experienced slow delivery with our company.
Upon further investigation, we found that your order was actually delivered within a week, which is our standard delivery time. It seems there may have been some confusion with the retailer you left your review for.
We take pride in providing efficient and timely delivery services to all of our customers. We kindly request that you double check the retailer before leaving a review in the future, as it may reflect negatively on our brand and service unfairly.
Thank you again for bringing this to our attention and we hope to continue serving you in the future.
Best regards,
Tanstella
The order arrived fairly quickly it…yes
The order arrived fairly quickly it took a while to put together because of the plastic wrap. Very happy with the price
2 January 2024
Arrived in time for my son's birthday…
Arrived in time for my son's birthday he loves it I was a bit confused with the package then I realized it had been vacuum shrunk
31 December 2023
A few days late because of Xmas
A few days late because of Xmas, purchased for a friends birthday and she loves it 🥰💐
20 December 2023
Fantastic prices exactly what I wanted…
Fantastic prices exactly what I wanted and prompt delivery a pleasure to do,business with
29 December 2023
Sprayer arrived as per delivery date…
Sprayer arrived as per delivery date and as described.
Happy with the service
26 December 2023
Haven’t received the goods yet?
26 December 2023
Took longer than stated to arrive
Took longer than stated to arrive, first item never arrived.
19 November 2023
One of the corner support legs has not…
One of the corner support legs has not been welded properly and there for not connected and loose beams on it.
18 December 2023
Product and Delivery
Delivery was too late than what was declared at the time of purchase.
Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to promised delivery date which was before Christmas. Unfortunately, it arrived 5 days after New Year.
17 December 2023
Great team
Taking and sending orders and I was a bit of a pain in the ass cancelling and re ordering and keeping in touch you guys did it no worries at all. Appreciate it very much thanks heaps.
17 December 2023
I wanted to buy another but this one is…
I wanted to buy another but this one is faulty
17 December 2023
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