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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, highlighting the ease of booking appointments and the speed of consultations. Many appreciate the doctors for being friendly, knowledgeable, and attentive, making them feel listened to and well-cared for. The booking process is frequently described as user-friendly, allowing people to secure appointments quickly, often on the same day. However, some people were dissatisfied with the diagnostic accuracy, with one reviewer noting a misdiagnosis that required a follow-up with their local GP. Additionally, a few others mentioned issues with account management and the refusal to add factual correspondence to notes.

What people talk about most

Service

Consumers generally express satisfaction with the service, highlighting its efficiency and speed. Many... See more

Staff

Reviewers express high satisfaction with the staff, particularly the doctors. Customers consistently praise... See more

Booking process

People report positive experiences with the booking process. Customers found it fast, simple, and very... See more

Customer service

Users describe positive interactions with customer service. Customers consistently report that staff are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used tapGP has l couldn't get into my GP and l have been very pleased with the service received. Very professional and take time to answer any questions you may have. Even took the time to call me b... See more

Rated 5 out of 5 stars

tapGP is an excellent and reliable app! It’s very user-friendly, making it easy to book an appointment in minutes. The consultations are fast, professional, and straight to the point. The doctors are... See more

Rated 5 out of 5 stars

Easy to connect and thoroughly assessed for my problem by a courteous and pleasant GP who identified the key issues immediately. I was unable to attend any health facility due to just having left hosp... See more

Rated 5 out of 5 stars

Seeing a GP in the UK is different from Australia where you can choose to see any GP you like, and the cost is very reasonable (even free via Bulk Billing for may residents). In the UK you are alloc... See more


Company details

  1. #5 of 12 best companies in General Practitioner
  2. #9 of 28 best companies in Doctor

Written by the company

tapGP provides same-day online GP appointments from anywhere 7 days a week. All of our NHS-trained doctors are UK-based and are registered with the GMC. Our service is regulated by the CQC. Receive prescriptions, referrals and sick notes instantly.


Contact info

4.8

Excellent

TrustScore 5 out of 5

360 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb Service all round

I’ve used this service several times, mainly because our local GP surgery is rated as inadequate (which it really is). I was a little dubious and nervous about using an online GP but in my experience TapGp provide an excellent service. The app itself is very easy to use, appointments are readily available and very reasonably priced, and the doctors I’ve seen are friendly, approachable and thorough. Very impressed and relieved to have this resource available.

14 July 2024
Unprompted review
Rated 5 out of 5 stars

Money well spent

The gp I spoke to was lovely , very knowledgeable and reassuring. I used tapGP after trying my own gp and 111 without any luck. I would definitely use again. It was easy to do , picking up the prescription was easy too. It was money well spent.

29 June 2024
Unprompted review
Rated 5 out of 5 stars

The Dr was very understanding

The Dr was very understanding, and knowledgeable of the condition. He answered professionally any questions,or concerns I had.
Was not rushed in any way, and felt at ease talking to him.
Will definitely be using the service again in the future

20 June 2024
Rated 5 out of 5 stars

Impressive and a first class service

Excellent experience. Timings were perfect and the doctor extremely thorough and very helpful. I was impressed by his attention to detail and his desire to discuss both the context and history of my complaint. The proposed resolution was shared and agreed which meant that I could acquire a very much needed prescription out of hours at a weekend. The neatly pre-emptied my alternative of waiting several days before I could access my own GP.

15 June 2024
Rated 5 out of 5 stars

Very effective and professional…

Very effective and professional service. Spoke to GP promptly, quick diagnosis and treatment discussed. Prescription sent straight after the consultation. App is very user friendly. Overall great experience, thank you

8 June 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service. The doctor was very thorough and good with our 3 year old. We had our consultation and within the same hour were collecting medication for our son with tonsillitis.

8 June 2024
Rated 5 out of 5 stars

Great service

Very knowledgeable Doctor and good advice given. Prompt prescription. First time I’ve used the service and I will likely use again.

20 May 2024

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