Taskrabbit Delivery (formally Dolly) Reviews 

4,392
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 2,641 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and helpers for being extremely polite, highly efficient, and handling heavy items with great care during the moving process. Many consumers note that team members arrive promptly on time and complete assigned tasks smoothly, making the entire procedure wonderfully pleasant and reliable. However, some customers also noted frustrating challenges regarding last-minute scheduling changes and significant difficulties reaching customer support when unexpected issues arose. Other reviewers mentioned that delivery drivers occasionally arrived quite late, failed to provide proper notifications, or left packages unattended outside without ringing doorbells.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that workers are often prompt, polite, and very careful... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While some... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers reported significant delays,... See more

Product

Consumers find product experiences to be mixed, reporting both helpful handling and significant issues. While... See more

Customer service

Clients share ambiguous opinions on customer service. Reviewers note that it is difficult to reach support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t choose Taskrabbit, it chose me! Purchased items from the Container Store for delivery to me. Items were delivered late next afternoon. I would have preferred the delivery person rang my... See more

Rated 4 out of 5 stars

My helpers were 10 out of 10, however planning, scheduling and customer service that went with that was lackluster. Initial Customer service was responsive but the minute it was looking difficult t... See more

Rated 3 out of 5 stars

The delivery person arrived at my condo building on time but did not seem to want to bring the delivery, which consisted of multiple heavy items up to my unit. This surprised me because I recall the T... See more

Company replied

Rated 5 out of 5 stars

Omari was absolutely fantastic during the whole process. Communication was great, both over text and in person. He is polite and considerate plus he knows what he’s doing and gets straight to work get... See more


Company details

  1. Delivery Service
  2. Courier and Delivery Service
  3. Removals company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

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4.0

All reviews

(4,392)

2,485 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

The original tasker cancelled and Travis B was available and flexible with the time. The whole process was seamless.

4 September 2026
Rated 1 out of 5 stars

Poor communication and lack of following directions

The delivery driver left the couch on the front porch when I requested it to be delivered into the house. The driver also did not contact me when the couch was actively being delivered, so I did not know the delivery was happening until he had left and the automated message told me the delivery was complete 10 minutes after they had left.

7 September 2026
Rated 3 out of 5 stars

The taskers were great but my…

The taskers were great but my interactions w the site were horrible after booking. I kept getting texts about my job w no way to get confirmation on details of my task either on the site or by texting back.

6 September 2026
Rated 5 out of 5 stars

I highly recommend Taskrabbit for moving!

The truck showed up on time. The workers did a good job of taking everything I asked them to take and moving it to my new apartment in pouring rain and humidity and up 2 flights of stairs. They got the job done quickly and efficiently and nothing was broken or missing. It was a little messy but that is to be expected with the weather. The entire move took them about 3.5 hours. The movers were friendly despite less than ideal conditions.

1 September 2026
Rated 2 out of 5 stars

No penalties for unprofessionalism

On our pack up - the movers arrived and did a good job but ended early and still pressured for a tip.

On my drop of the movers arrived, said they needed to run somewhere and would be right back - and then 90 minutes later they canceled the support on me which was 2 hours after they were supposed to to start because they had been 30 minutes late to begin with so then I had to unload my truck with just my wife and I while managing our 3 small kids.

I reached out to customer service but they told me there was nothing they could do - and because the packers had canceled I couldn’t give them a formal review to warn others about their unprofessionalism

3 September 2026
Rated 5 out of 5 stars

Our movers were excellent

Our movers were excellent! This was a tough move with a lot of stairs on the hottest day of the summer. They handled everything with a great attitude and were complete professionals, taking great care to not damage anything! All arrived safe and sound. We highly recommend our movers!

5 September 2026
Rated 5 out of 5 stars

Amazing Movers

the two movers we had were extremely efficient and helpful on such short notice (we requested movers the day before). truly a blessing and we are so thankful for them and this service.

1 September 2026

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