TaxCalc Reviews 253

After a long wait your colleague very patiently sought to resolve why I could not open Taxcalc 2026. He then sent an email which I followed and it resolved the problem.

For that I am grateful

I made an initial mistake ordering Making Tax Digital months too early so that it started in Tax Year 2025/26. They corrected that for me to be 26/27. I have now made a second mistakeon 1/4/26 by complaining that I couldn't view my software. They gently put that right. 7 Stars.

All very quick and efficient - thank you!

Very quick, helpful and friendly

The help was on time friendly and helpful. There were some bits that didn't seem to match up with my Mac but it all got solved in the end.

Unable to resolve Mac OS version crashing on startup

Speed of reply, Less than one day to receive a new release.

Waited 45 minutes for the call to be answered but when I eventually got through my problem was sorted within 5 minutes

Support queries were slow to be addressed unless chased. Even queries marked urgent took more than 24 hours for a response. If this is the norm, then client expectations need to be better managed. The responses received were however, very helpful and clear. Credit to Rob Povey in particular.

Just downloaded taxcalc 26. All my previous links for old files disappeared. When relinking file for 2025 it crashes but appear to have relinked when you reopen. Howvere, crashes every time you try to open 2025 file. Tried everything as suggested by support but nothing works as of yet. Had to wait 40 minutes just to get through to support line. I have used taxcalc since they started many years back, this is my worst experience. Not impressed with waiting times and the testing done before release of software.

TaxCalc support (Rob Povey in particular) managed to sort my query out in a very timely manner and inform me on what the issue was and their plans to resolve it (CIC filing). Brilliant service!

The ordering was fine, however if you want to change to a new computer they make it look VERY hard. After a very long wait a tech support guy reassured me that what I wanted to do would work. He was great but too long to him about a TC created non problem.

Helpful but perhaps a little rushed, however on balance very useful

Great support when we had a problem & client work was urgent. Daniel dealt with it immediately and we were back up and running

Good support but difficult to contact by phone. I was waiting 25 min

After initially waiting an hour the previous day trying to get through to support, when I was able to speak to an individual this morning she was able to resolve my issue after a failed update installation.

Additional assistance with other matter which had not yet been resolved

This is my second review. The first one didn't get posted. Tried to order this year's software but the link didn't work. And last year changes were made to the font size. Not good. Ignored my request to increase the size.